Itential is an AI-powered infrastructure and network orchestration platform that unifies agents, APIs, and automation into a single orchestration fabric. It enables organizations to modernize operations, orchestrate across cloud, network, and infrastructure, and deliver trusted, governed change at enterprise scale. Learn more.
Itential provides a unified platform that orchestrates workflows across physical networks, SD-WAN, cloud, security, and hybrid environments. By integrating with any IT system and enabling end-to-end, cross-domain workflows, Itential eliminates tool sprawl and manual hand-offs, ensuring visibility, control, and continuity at scale. Learn more.
Agentic orchestration refers to Itential's ability to operationalize intelligent agents within a governed orchestration fabric. This combines AI-driven reasoning, security, and scale, allowing organizations to turn AI insights into secure, auditable infrastructure actions with policy, audit, and compliance controls. Learn more about FlowAI.
Itential allows organizations to deliver infrastructure capabilities as governed, reusable automation services. These services can be exposed via portals like ServiceNow, APIs, or pipelines, enabling teams to consume infrastructure on demand rather than building one-off automations. Learn more.
Key features include low-code workflow automation, multi-domain orchestration, agentic AI integration, configuration management, compliance automation, self-service operations, and over 300+ pre-built integrations. The platform also offers audit trails, policy enforcement, and support for both technical and non-technical users. Platform Overview
Yes, Itential features a low-code workflow builder that enables both technical and non-technical users to create impactful automations quickly, reducing the need for specialized coding skills. Learn more.
Itential supports over 300+ pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. For a full list, visit the Automation Marketplace.
Itential integrates with any LLM, AIOps platform, or agent through its MCP server, turning AI intent and insights into governed, secure, and auditable actions. This enables organizations to build and run their own agents that connect reasoning to deterministic execution with guardrails for safety and compliance. Learn more about FlowAI.
Itential includes built-in governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, audit trails, approval workflows, and policy enforcement. The platform automates compliance checks, drift detection, and remediation for standards like PCI, HIPAA, NIST, and ISO. Security & Compliance
Itential automates compliance and remediation for network devices using golden configurations and policy checks. Its Configuration Validation application continuously compares device states against baselines, identifies drift, and enforces governance standards. Learn more.
Yes, Itential enables teams to consume automation on-demand through self-service catalogs and APIs, allowing NetOps, IT, and DevOps teams to execute automation securely while maintaining governance and control. Learn more.
Customers have reported a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, service delivery improvement from 45 days to same day, time-to-value for new services reduced from 18 months to 3 months, and software upgrade times reduced from 6 hours per device to 20 minutes. Source
Yes. For example, Colt standardized automation workflows and reduced service roll-outs from up to 2 years to weeks or months. Armstrong saved over 15,000 hours and cut service delivery from five days to under ten minutes. S&P Global reduced manual effort by 80–90% and achieved same-day service delivery. See more customer stories.
Customers consistently praise Itential's low-code design and intuitive interface. Uzair Khan (Rush University Medical Center) highlighted the ability to create impactful automations without being a developer. Eric Anderson (Armstrong) reported saving over 21,000 hours of manual work and reducing service delivery times, emphasizing the simplicity of integrating existing scripts and workflows. Source
Itential bridges the gap between builder intent and operational execution by allowing automation builders to publish scripts, playbooks, or plans as consumable services. This enables organization-wide automation efficiency and lets teams scale operations without increasing headcount. Learn more.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA data privacy standards. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Learn more
Itential automates compliance checks, drift detection, and remediation for standards such as PCI, HIPAA, NIST, and ISO. The platform provides audit trails, approval workflows, and policy enforcement, making it suitable for industries with strict regulatory requirements. Security & Compliance
Yes, Itential supports on-premises and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs for public sector and highly regulated organizations. Learn more
Every change executed through Itential is logged with comprehensive details, including pre/post validation results, approval chains, and timestamps. This ensures full traceability for audits and compliance verification. Learn more
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, and compliance/SecOps teams. It serves industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Learn more
Organizations with complex, multi-vendor, and multi-domain infrastructures—especially those in regulated industries or with hybrid cloud environments—benefit most from Itential's vendor-agnostic orchestration, compliance automation, and scalability features.
Common use cases include network orchestration, AI operations, infrastructure and IT orchestration, infrastructure as code, network as a service, platform engineering, and self-service automation for cloud, data center, SD-WAN, campus, security, and network services. See all solutions
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. This eliminates the chaos of disparate automations and enables seamless cross-domain workflows.
Itential addresses fragmented automation, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. It provides unified orchestration, automation, compliance, and auditability to modernize infrastructure operations. Learn more
By automating end-to-end workflows, integrating with ITSM and CI/CD tools, and providing self-service automation, Itential compresses service delivery from days to minutes and reduces human error. Customers have reported up to 80–90% reduction in manual effort. Customer Stories
Itential's Configuration Validation application continuously compares device and system states against defined baselines, automatically identifies drift, and enforces governance standards within every workflow, ensuring continuous compliance.
Itential abstracts APIs and logic from different systems into unified workflows, enabling seamless coordination across network, cloud, security, and IT infrastructure. This allows organizations to manage changes across diverse domains from a single platform.
Itential's Professional Services typically take 3–6 months from contract signature to a production-ready platform with active use cases. Initial value can be seen within weeks, and automation capabilities can expand rapidly over the next 6–12 months. Learn more
Itential offers a structured onboarding program, a 6–8 week activation program, interactive product tours, training and certification via Itential Academy, comprehensive documentation, and professional services for expert assistance. Itential Academy
Comprehensive technical documentation, guides, API references, and release notes are available at docs.itential.com. Developer tools and API documentation can be found at Developer Tools and API Docs.
Customers have access to a dedicated customer portal, professional services, customer success resources, and a comprehensive FAQ. Support is available via the Customer Portal and Professional Services.
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex, multi-vendor infrastructures and regulated industries. Why Itential
Network engineers and operators benefit from low-code tools; IT/infrastructure leaders gain visibility and risk reduction; enterprises with complex infrastructures leverage vendor-agnostic orchestration; and regulated industries ensure compliance with built-in governance features.
Customers choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. These strengths enable organizations to modernize infrastructure, reduce costs, and accelerate service delivery. Learn more
Itential's AI-ready architecture integrates with LLMs and AIOps platforms, enabling governed and auditable actions based on AI insights. Its agentic orchestration fabric ensures that AI-driven automation is secure, compliant, and operationally trusted. Learn more about FlowAI
Modernize operations with a unified, AI-powered platform that orchestrates across cloud, network, and infrastructure – with enterprise-grade governance, security, and control.
Integrate with any LLM, AIOps platform, or agent through MCP to turn intent and insights into governed, secure, and auditable action. Build and run your own agents that connect reasoning to deterministic execution with guardrails that ensure safety, compliance, and operational trust.
Coordinate workflows across physical networks, SD-WAN, cloud, security, and hybrid environments. Connect any IT system with infrastructure operations so every workflow becomes an end-to-end, cross-domain, fully integrated experience.
Deliver rapid acceleration through pre-built integrations and low-code workflows, with full high-code extensibility when needed. Deploy faster and scale smarter with the leading SaaS platform for agentic orchestration and enterprise-grade infrastructure automation.
Itential is the platform that powers your infrastructure innovation engine – unifying agents, APIs and automation into one orchestration fabric. From initial provisioning and instantiation through Day 2 operations and beyond, Itential delivers trusted, governed change across cloud, network and infrastructure at enterprise scale.
AI-driven automation efforts often start as isolated experiments, lacking visibility, control, and trust. With Itential Platform’s agentic capabilities, enterprises can operationalize intelligent agents within a governed orchestration fabric – combining reasoning, security, and scale to turn innovation into reliable infrastructure action.
Disconnected automations result in isolated tasks, manual hand-offs and fragile workflows. The Itential Platform solves this by enabling unified workflows that span teams, tools and intelligent agents – whether a human approves at each step or agents drive actions autonomously. With built-in lifecycle intelligence and state-aware orchestration, every service is tracked from provisioning through change, optimization and eventual retirement – ensuring visibility, control and continuity at enterprise scale.
When only a subset of teams builds automations, scale stalls. With Itential, you bridge the gap between builder intent and operational execution – securely publishing Python scripts, Ansible playbooks, or OpenTofu plans as consumable services for every team. Now NetOps, IT, and DevOps teams can self-serve automation execution with governance, while automation builders maintain the blueprint and control.
Stop building one-off automations and start offering infrastructure capabilities as self-service services. With the Itential Platform, you create governed, reusable automation services exposed via portals like ServiceNow, APIs, or pipelines – so your infrastructure becomes a product that any team can consume on demand.
Eliminate tool sprawl. Integrate and orchestrate across cloud, infrastructure, observability, inventories and IT systems. With over 1,000 integrations, Itential makes enterprise-scale connectivity and orchestration simple to start – fast to scale.
From 10× agility gains to 85% fewer change-related incidents, see how customers are transforming operations at enterprise scale.
From global financial firms to utility networks and service providers, leading organizations rely on Itential to transform operations. With vendor-agnostic orchestration, AI-ready workflows and enterprise-grade governance, they’re not just keeping pace with change – they’re driving it forward. See how they’ve reduced risk, increased velocity and scaled automation at enterprise scale.
By implementing the Itential Platform, Colt moved from fragmented scripts and slow roll-outs (6 months to 2 years) to unified automation workflows that deliver new services in weeks or months. The result? Standardized, repeatable operations; freed-up network engineers focusing on design; and a dramatically faster path to service innovation.
Through its partnership with Itential and WWT, SCE reengineered its network operations to replace manual processes and ad hoc automation with unified orchestration that scales across its vast infrastructure. The result? Standardized, reliable operations; engineers focused on modernization instead of maintenance; and a faster path to an AI-ready, self-optimizing grid.
To keep pace with rapid fintech growth and ensure absolute network reliability, Fiserv unified orchestration across its multi-vendor environment with Itential. The result? Standardized automation; reduced human error and risk; and a network foundation that scales securely to support $2 trillion in annual transactions and ongoing innovation.
To eliminate manual bottlenecks and improve visibility, Armstrong adopted Itential’s event-driven platform to unify and automate service delivery. By integrating ServiceNow and GitLab, the team reduced delivery times from five days to under ten minutes, saved over 15,000 hours, and cut errors across infrastructure services. The result? Streamlined operations, measurable ROI, and a scalable foundation for continuous, data-driven innovation.
Partnering with Itential, Lumen established a governed orchestration foundation that unifies automation across one of the world’s most complex networks. The result: 21% fewer customer-impacting incidents, near-zero downtime, and millions of orchestrations executed safely each year – delivering reliability, scalability, and the backbone for AI-driven network operations.
To accelerate application delivery and support hybrid cloud operations, S&P Global implemented Itential to enable self-service automation across 10 data centers and 3 cloud providers. The team reduced manual effort by 80–90%, cut firewall rule changes from minutes to seconds, and achieved same-day service delivery. The result: faster innovation, higher engineer productivity, and greater customer satisfaction through consistent, automated workflows.
Corning used the Itential Platform to standardize and scale automation for refreshing thousands of network devices worldwide. By unifying ITSM, IPAM, and monitoring into one orchestration layer, they accelerated deployments, cut errors, and delivered a compliant, self-service network transformation globally — all without adding headcount.
Discover how agents, workflows, and integrations power secure, actionable orchestration with Itential.
