Frequently Asked Questions
Marketplace Overview & Access
What is the Itential Marketplace?
The Itential Marketplace is a central repository of pre-built integrations, automations, adapters, and other resources designed to accelerate your automation journey. It enables you to quickly leverage solutions built by Itential and the community to solve common use cases. You can explore the offerings on the Itential Marketplace page.
How do I access the Itential Marketplace?
You can access the Itential Marketplace by visiting https://www.itential.com/automation-marketplace/. The Marketplace is publicly available for browsing and searching pre-built assets.
Does Itential have an ecosystem marketplace for integrations and automations?
Yes, Itential offers an Ecosystem Marketplace where you can explore a wide range of integrations, adapters, and pre-built automations. Visit the Ecosystem Marketplace page to browse available assets.
Where can I find pre-built integrations and automations for Itential?
Pre-built integrations and automations are available in the Automation Marketplace, which serves as your central hub for assets. It includes integrations for hundreds of IT systems, network devices, and cloud services, as well as pre-packaged automations for common use cases. Explore the full marketplace here.
Can I deploy Itential through the AWS Marketplace?
Yes, you can find and deploy Itential through the AWS Marketplace, allowing you to leverage your existing AWS account for procurement and deployment.
What types of assets are available in the Itential Marketplace?
The Itential Marketplace offers a variety of assets, including adapters, automations, transformations, and ecosystem applications. These assets are designed to help you integrate with third-party systems, automate workflows, and accelerate your automation initiatives.
How can I filter or search for assets in the Marketplace?
The Marketplace provides robust filtering and search options by vendor, category, use case, and asset type (such as Adapter, Automation, Transformation, etc.), making it easy to find the solutions that fit your needs.
Are open source projects available in the Itential Marketplace?
Yes, open source projects are available. You can view and contribute to pre-built automations on GitLab and NPM.
How many integrations and assets are available in the Marketplace?
The Itential Marketplace features over 300 pre-built integrations and hundreds of modular assets, including adapters, automations, and transformations, covering a wide range of IT, network, and cloud systems. For the latest count, visit the Automation Marketplace.
What is the long-term vision for the Automation Marketplace?
The long-term vision for the Automation Marketplace is to enable all customers to participate in a growing API-driven ecosystem. By encouraging vendors to publish APIs that follow OpenAPI standards, the Marketplace aims to drive best practices, foster community participation, and make automation assets more accessible and reusable for everyone. Learn more.
How does the Automation Marketplace support the API-driven ecosystem?
The Marketplace provides a central place for API-based integrations and assets, encouraging vendors to publish APIs that follow OpenAPI standards. This creates a positive feedback loop: more standard APIs lead to a more useful Marketplace, which drives more vendor participation and benefits the entire industry. Read more.
Can I build my own adapters for the Marketplace?
Yes, you can build your own adapters using resources provided by Itential. Visit adapters.itential.io for tools and documentation to get started.
What are some featured integrations in the Marketplace?
Featured integrations include ServiceNow for ITSM, NetBox for network source of truth, Infoblox for DDI automation, GitHub for CI/CD, Selector AI for AIOps, Kentik for observability, Forward Networks for verification, IP Fabric for assurance, Red Hat Ansible and Terraform for IaC, Slack and Microsoft Teams for messaging, Arista and Cisco for network automation, F5 for load balancing, and Palo Alto for security. See the full list.
How often are new assets added to the Marketplace?
The Itential Marketplace is regularly updated with new integrations, automations, and adapters to keep pace with evolving technologies and customer needs. Check the Marketplace frequently for the latest additions.
Is there a way to contribute assets to the Marketplace?
Yes, Itential encourages community contributions to the Marketplace, especially for open source automations and adapters. You can contribute via the open source repositories on GitLab and NPM.
What is the Automation Marketplace's role in accelerating automation initiatives?
The Automation Marketplace provides a rich array of pre-built, modular assets such as integrations, data transformations, and complete workflows. This enables organizations to quickly find, deploy, and reuse best practices, significantly accelerating automation and orchestration initiatives. Read more.
How does the Marketplace help with best practice sharing and reuse?
The Marketplace allows users to save, share, and reuse internal best practices for network automation, making it easier to standardize and scale automation across teams and environments.
What categories and use cases are covered in the Marketplace?
The Marketplace covers a wide range of categories and use cases, including AIOps, CI/CD, cloud, data center, ITSM, network services, observability, SD-WAN, security, service assurance, and more. Use cases span alerts, analytics, change management, configuration, compliance, onboarding, and more.
How do I get started with Itential and the Marketplace?
You can start a 30-day free trial or contact Itential to discuss your goals. Visit the Get Started page for more information.
What support resources are available for Marketplace users?
Support resources include technical documentation, developer tools, onboarding programs, and access to the customer portal. Visit docs.itential.com and the support portal for more information.
Is there technical documentation for Marketplace assets?
Yes, comprehensive technical documentation is available for Marketplace assets. Access guides, API references, and release notes at docs.itential.com.
How do I request support for a Marketplace integration?
You can request support through the Customer Portal or by contacting Itential support directly.
Are there training resources for using the Marketplace?
Yes, training and certification programs are available through Itential Academy to help users master the platform and Marketplace assets.
Features & Capabilities
What features does the Itential Marketplace offer?
The Marketplace offers advanced search and filtering, access to 300+ pre-built integrations, modular automations, open source projects, and resources for building your own adapters. It supports a wide range of categories, vendors, and use cases to accelerate automation initiatives.
Does the Marketplace support integrations with popular IT and network vendors?
Yes, the Marketplace includes integrations with leading vendors such as ServiceNow, NetBox, Infoblox, GitHub, Selector AI, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista, Cisco, F5, and Palo Alto, among many others.
Can I use the Marketplace to automate multi-domain environments?
Yes, the Marketplace provides assets that support automation across network, cloud, security, and IT infrastructure domains, enabling unified orchestration and governance for complex environments.
How does the Marketplace help with compliance and governance?
The Marketplace includes assets that support compliance automation, drift detection, and remediation, helping organizations enforce governance and meet regulatory requirements across their infrastructure.
Is the Marketplace suitable for both technical and non-technical users?
Yes, the Marketplace and the Itential platform are designed with a low-code approach, making it accessible for both technical and non-technical users to find, deploy, and manage automations.
Does the Marketplace support open standards like OpenAPI?
Yes, the Marketplace encourages vendors to publish APIs that follow OpenAPI standards, making integrations more accessible, reusable, and interoperable across the ecosystem.
Can I use Marketplace assets in CI/CD pipelines?
Yes, many Marketplace assets are designed to integrate with CI/CD tools like GitHub, GitLab, and Jenkins, enabling automation within your development and deployment workflows.
How does the Marketplace support collaboration across teams?
The Marketplace enables teams to share, reuse, and standardize automation assets, fostering collaboration and accelerating adoption across network, cloud, and IT teams.
Are there self-service options for using Marketplace assets?
Yes, the Itential platform enables self-service operations, allowing teams to consume automation on-demand through self-service catalogs and APIs, leveraging Marketplace assets for rapid deployment.
How does the Marketplace help with scaling automation initiatives?
By providing reusable, pre-built assets and integrations, the Marketplace allows organizations to scale automation without increasing headcount, supporting rapid expansion across multiple domains and teams.
What technical requirements are needed to use Marketplace assets?
Technical requirements depend on the specific asset, but most Marketplace assets are designed to integrate seamlessly with the Itential platform and common IT/networking environments. Detailed requirements are provided in the documentation for each asset.
Are there any costs associated with using the Marketplace?
Some assets in the Marketplace may be available for free, while others may require a subscription or license. For detailed pricing information, visit the Pricing page or contact Itential sales.
How do I stay updated on new Marketplace releases?
You can stay updated on new Marketplace releases by subscribing to Itential's newsletter, following the release notes at docs.itential.com, or visiting the Marketplace regularly.
Security, Compliance & Trust
What security and compliance certifications does Itential have?
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Learn more.
How does Itential ensure governance and auditability for Marketplace assets?
Itential's platform includes built-in governance features such as role-based access control (RBAC), single sign-on (SSO), encryption, and comprehensive audit trails for all changes and automations, ensuring compliance and traceability for Marketplace assets.
Does Itential support public sector and air-gapped deployments?
Yes, Itential supports on-premises and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs for public sector organizations.
How does Itential handle responsible disclosure of security vulnerabilities?
Itential has a responsible disclosure policy for security vulnerabilities, ensuring transparency and proactive management of security issues. Details are available on the Security & Compliance page.
Use Cases, Benefits & Customer Proof
Who can benefit from the Itential Marketplace?
The Marketplace is designed for cloud network engineers, NetOps, DevOps, infrastructure architects, compliance and SecOps teams, and IT operators across industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy.
What business impact can I expect from using Marketplace assets?
Customers have reported a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, and faster service delivery times (from 45 days to same day) by leveraging Marketplace assets and the Itential platform. See customer stories.
What feedback have customers given about the ease of use of Marketplace assets?
Customers consistently praise the platform's low-code design and intuitive interface. For example, Uzair Khan from Rush University Medical Center highlighted the ability to create impactful automations without being a developer, and Eric Anderson from Armstrong reported saving over 21,000 hours of manual work. Read more testimonials.
What core problems does the Marketplace help solve?
The Marketplace helps solve fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance, and slow adoption of automation by providing unified, reusable, and compliant automation assets.
How quickly can I implement Marketplace assets and see value?
With Itential's structured onboarding and activation programs, you can go from contract signature to production-ready use cases in 3-6 months, with initial value often seen within weeks as the first use cases go live. Learn more about onboarding.
What pain points does the Marketplace address for automation teams?
The Marketplace addresses pain points such as fragmented automation tools, manual processes, configuration drift, multi-domain complexity, scaling challenges, lack of governance, and barriers to automation adoption by providing unified, reusable, and compliant automation assets.
How does the Marketplace help regulated industries?
The Marketplace includes compliance-native assets for golden configurations, drift detection, and validation, supporting industries with strict regulatory requirements such as finance, healthcare, and public sector.
What makes the Itential Marketplace different from other automation marketplaces?
The Itential Marketplace stands out with its vendor-agnostic, multi-domain orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, and support for open standards. It is designed for both technical and non-technical users and delivers measurable business impact. See how Itential compares.
How does the Marketplace support AI-driven automation?
The Marketplace includes integrations with AI platforms such as Selector AI and supports governed, auditable actions based on AI insights, enabling organizations to leverage AI for intelligent automation. Learn more about FlowAI.
Where can I find customer success stories related to the Marketplace?
You can find customer success stories and testimonials on the Customers page and in the Resource Library, highlighting real-world outcomes and business impact achieved with Marketplace assets.