Frequently Asked Questions
Platform Engineering for Networking
What is platform engineering for networking?
Platform engineering for networking is the practice of designing and building a standardized infrastructure and system of workflows to enable self-service capabilities for networking teams. It extends platform engineering principles to networking infrastructure, allowing organizations to centralize management, improve compliance, and accelerate service deployment using automation and Infrastructure as Code (IaC). (Source: Original Webpage)
Why should organizations adopt platform engineering for networking?
Organizations adopt platform engineering for networking to provide standardized self-service apps and tools to business units and DevOps teams. This approach centralizes toolsets and workflows, improves compliance and security, reduces operational costs, and accelerates service and application deployment. (Source: Original Webpage)
What are the benefits of platform engineering for networking?
The benefits include better collaboration across business units, centralized management and compliance, improved security, reduced maintenance risks, and accelerated deployment of services and applications using standardized self-service tools. (Source: Original Webpage)
How does platform engineering enable self-service networking?
Platform engineering enables self-service networking by building a centralized infrastructure with standardized services, exposed through APIs and automation tools. This allows business units to request and consume networking services on demand, reducing manual ticketing and "swivel chair" operations. (Source: Original Webpage)
What are the first steps to implementing platform engineering for networking?
Start by identifying common tasks that can be automated, implementing low-code and no-code tools like Itential, tying workflows together with software automations, building a product or service catalog for self-service, and evolving automation to incorporate orchestration and self-service capabilities. (Source: Original Webpage)
How can organizations approach platform engineering incrementally?
Organizations can approach platform engineering incrementally by starting with self-service networking to reduce manual tasks, building a dedicated platform engineering team, and eventually creating a comprehensive networking platform that integrates with existing systems and treats infrastructure as a product. (Source: Original Webpage, Knowledge Base)
What role do APIs play in platform engineering for networking?
APIs are the building blocks of automation in platform engineering. They enable systems to be connected and orchestrated using code, exposing service configurations and allowing for standardized infrastructure management. (Source: Original Webpage)
How does Infrastructure as Code (IaC) fit into platform engineering for networking?
Infrastructure as Code (IaC) enables automation of networking services and applications directly from an application using low-code or no-code integrations. Tools like Python, Pulumi, YAML, Terraform, and Itential allow infrastructure configuration and orchestration to be built into applications, supporting platform engineering goals. (Source: Original Webpage)
What cultural changes are needed for successful platform engineering?
Successful platform engineering requires changing the operational mindset, incorporating product management roles and skills, and fostering a culture that values automation, collaboration, and self-service. (Source: Original Webpage)
Where can I find guides and resources on platform engineering for networking?
You can find guides such as the Network Automation Orchestration Maturity Model and white papers on applying platform engineering principles to networking on the Itential website. (Source: Original Webpage)
Infrastructure as Code (IaC) & Automation
What is Infrastructure as Code (IaC) in networking?
Infrastructure as Code (IaC) for networking is the practice of managing and provisioning network infrastructure through machine-readable definition files, rather than manual configuration. This allows network configurations to be versioned, tested, and deployed automatically, similar to software development. (Source: Knowledge Base)
How does IaC enable CI/CD for networks?
Network infrastructure as code enables CI/CD for networks by storing network configurations in source control systems like Git, allowing versioning, collaboration, and automated testing. This approach automates changes with the same speed and reliability as software development. (Source: Knowledge Base)
Why is Infrastructure as Code considered the future of network automation?
IaC is considered the future because it extends DevOps principles to the network, enabling teams to rapidly build, test, validate, and deploy network infrastructure with high trust and accuracy. This increases network stability and availability, moving away from manual processes toward autonomous, pipeline-based automation. (Source: Knowledge Base)
How does IaC solve modern network management problems?
IaC treats network infrastructure configuration as software, managed through machine-readable files. This enables version control, testing, and continuous deployment, automating provisioning and management for consistent, reliable infrastructure. (Source: Knowledge Base)
What is the core concept behind treating network infrastructure as code with CI/CD?
The core concept is to apply software development principles, specifically CI/CD, to network operations. This involves managing and provisioning network infrastructure through machine-readable definition files, automating the lifecycle of network changes for consistency and agility. (Source: Knowledge Base)
How does IaC support platform engineering and infrastructure automation?
IaC provides automation and orchestration tools for platform engineering, managing IT infrastructure through machine-readable files. This enables automated provisioning, configuration, and deployment, ensuring repeatability, consistency, and scalability. (Source: Knowledge Base)
How is IaC impacting network management?
IaC is changing network management by making networks more programmable and forcing hardware vendors to provide greater functionality and access. Operators now manage infrastructure using software development principles, increasing flexibility and openness. (Source: Knowledge Base)
What does "Network Infrastructure as Code" mean in Itential's approach?
In Itential's approach, "Network Infrastructure as Code" means expressing network changes in declarative code (such as Terraform, OpenTofu, Ansible) with full version control. This allows infrastructure to be provisioned, validated, and maintained using modern DevOps practices. (Source: Knowledge Base)
Implementation & Adoption
How can networking teams adopt platform engineering principles?
Networking teams can adopt platform engineering by taking an incremental approach, starting with standardizing and automating common tasks to build an internal platform that offers network services on-demand. This journey is detailed in the blog post, "Taking On Platform Engineering for Networking, One Step at a Time." (Source: Knowledge Base)
How can organizations adopt platform engineering for networking in a step-by-step manner?
Organizations can start with self-service networking, build a platform engineering team, and eventually create a comprehensive networking platform that integrates with existing systems. This approach treats infrastructure as a product and enables self-service capabilities. (Source: Knowledge Base)
How should we approach platform engineering for networking?
We recommend a practical, step-by-step approach to building a network platform. Scott Raynovich outlines this path in the blog post "Taking On Platform Engineering for Networking, One Step at a Time." (Source: Knowledge Base)
What is a practical approach to implementing platform engineering for networking?
Adopting platform engineering for networking can be done incrementally. Start with self-service networking, build a platform engineering team, and develop a comprehensive platform that integrates with existing systems. (Source: Knowledge Base)
Features & Capabilities
What features does Itential offer for platform engineering and networking automation?
Itential offers workflow automation and orchestration, configuration management, over 300 pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. These capabilities support platform engineering and networking automation. (Source: Knowledge Base)
Does Itential support low-code and no-code automation?
Yes, Itential features a low-code workflow builder, enabling both technical and non-technical users to create impactful automations quickly, reducing dependency on specialized skills. (Source: Knowledge Base)
What integrations does Itential support?
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. For a full list, visit the Automation Marketplace. (Source: Knowledge Base)
What technical documentation is available for Itential?
Itential provides comprehensive guides, API references, release notes, and developer tools. Access documentation at docs.itential.com, developer tools at itential.com/developer-tools, and API documentation at apidocs.itential.com. (Source: Knowledge Base)
Security & Compliance
What security and compliance certifications does Itential have?
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to high standards of security and compliance. (Source: Knowledge Base)
How does Itential ensure compliance and auditability?
Itential automates compliance checks, drift detection, and remediation, logs every change with comprehensive details, and provides full traceability for audits and compliance verification. (Source: Knowledge Base)
Customer Experience & Business Impact
What feedback have customers given about Itential's ease of use?
Customers praise Itential for its low-code design and intuitive interface. Uzair Khan from Rush University Medical Center highlighted its ability to create impactful automations without developer expertise. Armstrong saved over 21,000 hours of manual work, and a media conglomerate noted its power and ease of use in workshops. (Source: Knowledge Base)
What business impact can customers expect from using Itential?
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), reduced time-to-value for new services (from 18 months to 3 months), and software upgrade efficiency (from 6 hours per device to 20 minutes). (Source: Knowledge Base)
Use Cases & Target Audience
Who is the target audience for Itential's platform?
Itential's platform is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. (Source: Knowledge Base)
What problems does Itential solve for its customers?
Itential solves fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. (Source: Knowledge Base)
Comparison & Differentiation
How does Itential differ from similar products in the market?
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex infrastructures and regulated industries. (Source: Knowledge Base)
What advantages does Itential offer for different user segments?
Network engineers benefit from low-code tools, IT leadership gains visibility and risk reduction, enterprises manage diverse environments effectively, and regulated industries ensure compliance with built-in governance features. (Source: Knowledge Base)
Getting Started & Support
How long does it take to implement Itential?
Itential's Professional Services enable customers to go from contract signature to production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, with rapid expansion over 6-12 months. (Source: Knowledge Base)
How easy is it to start with Itential?
Itential offers structured onboarding and activation programs, interactive product tours, training and certification via Itential Academy, comprehensive documentation, and professional services to ensure rapid and effective adoption. (Source: Knowledge Base)