Itential was named an "Outperformer" in GigaOm's 2024 NetDevOps Radar Report, earning high scores for maturity, innovation, scalability, interoperability, configurability, and extensibility. The report highlights Itential's ability to solve multiple NetDevOps challenges for large enterprises, cloud service providers, and managed service providers. Read the full GigaOm report (July 2024).
GigaOm rated Itential as an Outperformer due to its strong balance between feature depth and orchestration-focused platform capabilities. The report praised Itential's scalability, interoperability, configurability, and extensibility, making it suitable for managing multi-cloud, multi-domain, and complex network environments. Itential's platform enables teams to collaborate on complex workflows and supports CI/CD methods for network changes. Source
The GigaOm Radar Report states that Itential's architecture is flexible and open, delivering network automation and orchestration across multi-domain and multi-vendor networks. By federating data from multiple sources, Itential ensures systems of record remain the source of truth, providing a unified real-time view of network and service components. Source
Itential enables NetDevOps by providing automation, Infrastructure as Code (IaC), CI/CD integration, and collaborative workflows. The platform allows teams to coordinate workflows across infrastructure domains, use CI/CD for network automation code, and continuously monitor and remediate network infrastructure. Source
GigaOm highlights that Itential is one of the few vendors to recognize the difference: automation refers to automating individual tasks, while orchestration coordinates multiple automated tasks into end-to-end workflows across domains and systems. This distinction is key for minimizing manual intervention and maximizing automation potential. Learn more
The Itential Automation Platform is a low-code orchestration platform designed to automate and orchestrate network and cloud infrastructure. It supports multi-domain, vendor-agnostic orchestration, compliance-native features, and over 300 pre-built integrations. The platform enables rapid workflow creation, self-service operations, and integration with AI and AIOps tools. Source
Key features include low-code workflow orchestration, multi-domain and vendor-agnostic orchestration, compliance-native controls (golden configs, drift detection), 300+ pre-built integrations, self-service automation catalogs, AI-ready design, and an automation gateway for managing scripts and playbooks. Source
Yes, Itential offers an integration-first approach with over 300 pre-built integrations and a codeless integration builder. Supported integrations include ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista, Cisco, F5, GitHub, Infoblox, Juniper, Palo Alto, Red Hat Ansible, Terraform, and more. Explore all integrations
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs. It supports integration with REST, SOAP, and gRPC protocols, and allows workflows to be triggered via custom API endpoints. API documentation is available at apidocs.itential.com.
Itential provides a customizable performance and compliance dashboard for real-time and historical monitoring of network and cloud infrastructure. Features include performance metrics, inventory insights, operational health monitoring, and automated compliance checks and validations. Source
Yes, Itential is designed to be AI-ready, integrating with Large Language Models (LLMs), AIOps platforms, and agents. This allows organizations to convert AI insights into governed, secure, and auditable actions within their infrastructure automation workflows. Source
Itential is ideal for large enterprises, cloud service providers, network service providers, and managed service providers managing complex, multi-domain, and multi-vendor networks. It is especially suited for organizations seeking to accelerate automation, improve compliance, and enable self-service infrastructure delivery. Source
Customers can expect a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% fewer change-related incidents, and service delivery times reduced from 45 days to the same day. Time to create new services can drop from 18 months to 3 months, and software upgrade times from 6 hours per device to 20 minutes. Source
Examples include Armstrong World Industries reducing service delivery from 5 days to under 10 minutes, Rush University Medical Center streamlining network service delivery, Southern California Edison achieving zero-touch provisioning in two weeks, and a global bank saving 1,500 hours per upgrade cycle. See more customer stories
Itential serves enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. See all industries
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex multi-domain environments, legacy system integration, 24/7 uptime pressures, cybersecurity risks, slow service delivery, and adoption challenges. Source
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code and high-code flexibility, compliance-native features, and broader integration across hybrid and multi-vendor environments. Source
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential's low-code platform and AI-driven integrations enable faster adoption and broader coverage. Source
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for reuse and programmatic access. This extends Terraform's Infrastructure as Code capabilities with governance and multi-domain orchestration. Source
NetBox is a network source of truth, while Itential provides orchestration and automation. Itential integrates with NetBox to automate network changes, ensure compliance, and enable faster adoption through its low-code platform. Source
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for security, availability, confidentiality, and cryptographic protection. The platform also adheres to GDPR and CCPA privacy standards. Source
Itential logs all security changes with comprehensive details for full traceability, audit, and compliance verification. The platform supports role-based access controls, SSO, and offers on-prem and air-gapped deployments for secure environments. Source
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope and complexity. For example, Southern California Edison achieved zero-touch provisioning in two weeks during a proof of concept. Source
Itential offers a structured onboarding and activation program, interactive product tours, and training via Itential Academy. Teams can be productive in weeks, with early automation wins and a repeatable path to scale. Source
Customers have access to technical support via the Customer Portal, a dedicated Customer Success Program, professional services for implementation and integration, and training and certification through Itential Academy. Learn more
Comprehensive technical documentation, developer tools, and interactive product tours are available at docs.itential.com. Additional resources include developer tools and specific application documentation, such as for the ServiceNow Application. See ServiceNow docs
Customers highlight the platform's low-code design and rapid onboarding. Uzair Khan of RUSH University Medical Center noted, "With Itential, you don’t need to be a developer to create impactful automations." A digital payments provider reported getting their team up and running within 24 hours. See more testimonials
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See all customers
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex, hybrid, or multi-vendor infrastructures. Source
Itential supports deployment in cloud, on-prem, and air-gapped environments. It integrates with any system that exposes an API and supports REST, SOAP, and gRPC protocols. Role-based access controls and SSO are available for secure operations. Source
Chief Marketing Officer ‐ Itential
Earlier this year, GigaOm Research released their annual Radar Report for NetDevOps, highlighting the rapid evolution of NetDevOps methods and tooling and its important role in enabling hybrid and multi-cloud architectures.
The report highlights the fact that organizations are turning to hybrid and multi-cloud architectures to “provide a platform for IT, network, and cybersecurity personnel to manage applications and assets across various environments, including on-premises, in the cloud, or across multiple clouds.” In today’s landscape, organizations are looking to accelerate application development and deployment across a complex web of network environments, including on-premises infrastructure, edge and SD-WAN, and public and private clouds. NetDevOps methods that bring network management and application development closer together enable IT organizations to accelerate fulfillment of requests coming from application development teams.
The pace and complexity of modern application development demands more efficient ways to deliver complex, customized network and infrastructure services to developers. IT organizations must find ways to scale network and infrastructure teams’ capabilities while enabling them to collaborate more effectively, since services will often touch multiple network and infrastructure components.
Due to multiple factors (different teams need different tooling, cloud costs balloon when using a single provider, etc.), there is a continuing move toward more distributed network and infrastructure ecosystems. Network and infrastructure teams require the ability to manage applications and assets across multiple environments. Adopting NetDevOps methods is seen as the best way forward for teams to succeed in this landscape.
NetDevOps is not a technology, and you won’t find a platform on the market that simply offers ‘NetDevOps.’ It’s more of a methodology, a set of practices and strategies that rely on a few key technologies. Key components include the ability to coordinate workflows across different infrastructure domains, the use of continuous integration, delivery, and deployment when shipping network automation code into production, and continuously monitoring and measuring network infrastructure to trigger automated remediation (or at least alerts) so that teams can efficiently manage a complex, distributed network.
To successfully implement NetDevOps methods, organizations must leverage a combination of tools and platforms to support the following key principles as listed in the GigaOm report:
The goal is to reach a target state where teams can take advantage of closer integration of networking best practices with DevOps methods and tools, ensuring configuration compliance and rapid, secure service delivery across complex, distributed infrastructure. Here’s how GigaOm’s report explains the target state of NetDevOps:
“Providing a more efficient and streamlined approach to network management, NetDevOps encompasses the abstraction, codification, and implementation of network IaC utilizing programmed, automated workflows to eliminate configuration drift, thereby embedding quality and resiliency within the network.”
Throughout the report, GigaOm analyzes a collection of different vendor solutions that solve key challenges in the NetDevOps space and help organizations achieve the above target state. They identify Itential as a leader in the field and an “Outperformer” according to their Radar plot due to unique strengths and Itential’s ability to solve multiple NetDevOps challenges for a variety of different target audiences.
GigaOm’s report describes the Itential Automation Platform as an ‘Outperformer’ for NetDevOps, with high scores for both maturity and innovation and a strong balance between specific feature plays and an orchestration-focused abstracted platform play. The report notes that Itential is well-suited for multiple target audiences — large enterprise, cloud service providers, network service providers, and managed service providers — with the only exception being smaller enterprises due to the platform’s focus on scale and integrating across large, complex networks.
In addition, the report gives Itential 5 stars for scalability, interoperability, configurability, and extensibility. These qualities are key to enabling a single platform strategy for managing multiple clouds, multiple network domains, and a variety of infrastructure.
Itential covers all bases listed in the report when it comes to enabling NetDevOps. Teams can easily collaborate on complex workflows and coordinate processes across anything in their environment. The platform is built to enable and accelerate automation and orchestration, and integration with pipelines enables teams to use tried-and-tested CI/CD methods for network changes.
The platform can generate integrations with any system that exposes an API if a user loads in any API document and follows simple steps in a GUI. To make integration even easier, we also provide a large library of pre-built integrations with commonly used network and infrastructure platforms so teams can start building multi-domain process workflows as quickly as possible.
“IAP’s architecture is flexible and open, delivering network automation and orchestration across multi-domain and multi-vendor networks. By federating data from multiple sources, IAP ensures that systems of record remain the source of truth, providing a unified real-time view of network and service components”
– GigaOm
In addition, GigaOm highlights that Itential is “one of the few vendors in the NetDevOps space to recognize the fundamental difference between orchestration and automation.” Orchestration is about coordinating multiple automated tasks to create end-to-end workflows that can move data and execute activities across any number of domains and systems, ensuring teams can minimize manual touches and maximize the potential of the automation tooling they adopt. See this page for a full breakdown.
Enabling the shift toward NetDevOps is critical for success in today’s multi-cloud, multi-vendor, multi-domain network infrastructure ecosystems. Teams need to be able to manage devices and services across a variety of environments and easily build and deploy automation across this complexity, while maintaining configuration compliance and security even as infrastructure becomes more distributed.
The Itential Automation Platform is the best solution on the market for enabling teams to fully adopt NetDevOps methods and level up their approach to managing networks and infrastructure. Click here to learn more about how the Itential Automation Platform delivers transformative benefits — or click here to dive into the full GigaOm Radar Report for NetDevOps.
Chief Marketing Officer ‐ Itential
Kristen serves as Chief Marketing Officer for Itential, leading their go-to-market strategy and execution to accelerate the adoption and expansion of the company’s products and services.
