Frequently Asked Questions
Company Recognition & Growth
Why was Itential named to the Inc. 5000 list for the second consecutive year?
Itential was named to the Inc. 5000 list of America's fastest-growing private companies for the second year in a row in August 2021. This recognition was driven by high demand for network automation solutions, strategic partnerships, the launch of a SaaS offering, new configuration management capabilities, and a million Series B funding round. Source
What initiatives contributed to Itential's exponential growth?
Key initiatives included establishing partnerships with Kaloom, Forward Networks, and Lumen Technologies, launching a SaaS business model, releasing new configuration management capabilities, expanding internationally, helping customers like Lumen, S&P Global, and TPx Communications accelerate automation, and raising million in Series B financing. Source
How did Itential expand its operations after being named to the Inc. 5000?
Itential expanded by forming strategic partnerships, launching SaaS offerings, enhancing configuration management, growing internationally, supporting customer automation initiatives, and increasing employee count by nearly 50% in one year. Source
What is the significance of the Inc. 5000 list?
The Inc. 5000 list recognizes America's fastest-growing private companies, highlighting their achievements in growth, resilience, and innovation. Companies are ranked by percentage revenue growth over three years and must meet strict criteria for inclusion. Source
How does Itential's growth compare to other Inc. 5000 companies?
Itential's growth aligns with the Inc. 5000's high standards, joining companies like Intuit, Zappos, Under Armour, Microsoft, and Patagonia who gained national exposure through the list. The 2021 list had an average median three-year growth rate of 543% and median revenue of .1 million. Source
What did Itential's Co-Founder and CTO, Chris Wade, say about being included in the Inc. 5000 list?
Chris Wade stated: “The demand for network automation and orchestration is exploding as organizations of all sizes are looking to automation to simplify and scale their network operations. Itential’s continued growth is a testament to our team’s focus on product innovation and customer success. We are honored to be recognized for the second year in a row by Inc. Magazine as we continue to enable enterprises around the world to accelerate their cloud and network automation journeys.” Source
What did Itential's CEO say about being named to the Inc. 5000 list in 2021?
Ian Bresnahan, President and CEO, said: “Itential’s continued growth is a direct result of the value our customers are realizing from our products and the hard work of our team. The network is the backbone of today’s digital-first economy and our customers are increasingly looking to automation to simplify and accelerate their cloud journey. Itential is uniquely positioned to help organizations advance their use of automation and we are excited to be recognized by Inc. for our continued success.” Source
How can I learn more about Itential's platform and solutions?
You can watch a quick overview video at this link and request a free trial at this page.
Where can I find open positions at Itential?
Open positions and career opportunities at Itential can be found at our careers page.
What are the requirements for companies to be included in the Inc. 5000 list?
Companies must be U.S.-based, privately held, for-profit, independent, founded and generating revenue by March 31, 2017, with minimum revenue of 0,000 in 2017 and million in 2020. Source
How can I access the complete results of the Inc. 5000 list?
The complete results, including company profiles and an interactive database, are available at www.inc.com/inc5000.
What customer success stories are highlighted in Itential's growth?
Itential helped customers like Lumen, S&P Global, and TPx Communications accelerate their network automation initiatives and drive business transformation. Lumen Case Study, S&P Global Case Study, TPx Communications Story
How did Itential's Series B financing impact its growth?
Itential raised million in Series B financing from Elsewhere Partners, supporting scaleup software companies with capital, expertise, and a network of seasoned operators. This investment fueled further innovation and expansion. Source
What is Itential's vision for infrastructure?
Itential's vision is a world where infrastructure is no longer the bottleneck but the enabler of innovation, supporting agentic orchestration and adaptive intelligence in real operations. Source
How does Itential support international expansion?
Itential continues international expansion to meet global demand for network automation, including appointing regional directors such as David Horder for Asia Pacific. Source
What are some of Itential's strategic partnerships?
Itential has partnered with Kaloom, Forward Networks, and Lumen Technologies to advance networking and automation capabilities, increasing productivity, efficiency, and customer experience. Kaloom, Forward Networks, Lumen Technologies
How does Itential's SaaS offering benefit enterprises?
Itential's SaaS business model reduces operational burden for enterprises and accelerates network automation initiatives by providing flexible, scalable automation solutions. Source
What configuration management capabilities has Itential released?
Itential released new configuration management capabilities for simplifying device configuration, compliance, and remediation across physical, virtual, and cloud-native networks. Source
How does Itential prioritize growth for partners and customers?
Itential prioritizes growth for partners, customers, and the industry by driving innovation, expanding capabilities, and supporting business transformation through automation. Source
Features & Capabilities
What features does Itential offer for network automation?
Itential offers workflow automation and orchestration, configuration management, over 300 pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. Source
Does Itential support integrations with other IT and network tools?
Yes, Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. Source
What are the key benefits of using Itential's platform?
Key benefits include a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery, reduced time-to-value for new services, and improved software upgrade efficiency. Source
How does Itential enable compliance and governance?
Itential includes compliance-native features such as golden configurations, drift detection, compliance validation, audit trails, role-based access control, single sign-on, and encryption for data in transit and at rest. Source
What certifications does Itential hold for security and compliance?
Itential holds SOC 2 Type II Certification, FIPS 140-2 compliance, and adheres to GDPR and CCPA standards. Source
How does Itential automate compliance checks?
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged for full traceability. Source
Does Itential support air-gapped and on-premises deployments?
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Source
Where can I find technical documentation for Itential?
Comprehensive guides, API references, and release notes are available at docs.itential.com, developer tools, and API documentation.
How does Itential's low-code platform empower users?
Itential's low-code workflow builder enables both technical and non-technical users to create impactful automations quickly, reducing dependency on specialized skills and fostering an automation-first culture. Source
Use Cases & Benefits
Who can benefit from using Itential?
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Source
What business impact can customers expect from Itential?
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery, reduced time-to-value for new services, and improved software upgrade efficiency. Source
What feedback have customers given about Itential's ease of use?
Customers praise Itential's low-code design and intuitive interface. Uzair Khan from Rush University Medical Center highlighted its accessibility for non-developers. Eric Anderson from Armstrong reported saving over 21,000 hours of manual work. Media & Entertainment customers noted its power and ease of use in workshops. Source
What problems does Itential solve for organizations?
Itential solves fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. Source
How long does it take to implement Itential?
Itential's Professional Services enable customers to go from contract signature to production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, with rapid expansion over 6-12 months. Source
How easy is it to start using Itential?
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification via Itential Academy, comprehensive documentation, and professional services for expert assistance. Product Tours, Itential Academy, Documentation
What pain points do Itential customers commonly express?
Customers often face fragmented automation, manual change execution, configuration drift, multi-domain complexity, inability to scale, lack of governance, and slow adoption of automation. Itential addresses these with unified orchestration, automation, compliance, and low-code accessibility. Source
Why should a customer choose Itential?
Customers choose Itential for vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. Source
How does Itential differ from similar products in the market?
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex infrastructures and regulated industries. Source
Support & Implementation
What resources are available for onboarding and support?
Itential provides onboarding and activation programs, interactive product tours, training via Itential Academy, comprehensive documentation, and professional services for implementation and optimization. Professional Services
Where can I access Itential's customer portal?
The customer portal is available at this link for support and service requests.