Itential is a low-code orchestration platform designed to automate and orchestrate both network and cloud infrastructure. It simplifies complex infrastructure management by enabling organizations to automate tasks across hybrid cloud environments, supporting faster service delivery and reducing manual operations. [Source]
Itential addresses challenges such as fragmented toolsets, manual processes, and slow service delivery. For S&P Global, Itential enabled same-day network service delivery, reduced manual effort by 80-90%, and accelerated application deployment by providing self-service automation across hybrid cloud and multi-domain environments. [Source]
Key use cases include self-service network automation, load balancer management, firewall configuration management, and orchestrating workflows across multiple cloud providers and data centers. Itential is also used for compliance enforcement, incident remediation, and integrating network automation into CI/CD pipelines. [Source]
Itential is designed for enterprises with complex, hybrid, or multi-cloud infrastructures, including industries such as financial services, healthcare, manufacturing, public sector, and utilities. Roles that benefit include cloud network engineers, NetOps, DevOps, infrastructure architects, and compliance/SecOps teams. [Source]
Customers can expect a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% fewer change-related incidents, and service delivery times reduced from 45 days to the same day. These outcomes are supported by real-world case studies such as S&P Global and Armstrong World Industries. [Source]
S&P Global used Itential to orchestrate network service workflows across 3 cloud providers, 10 data centers, and multiple network domains, reducing manual effort by 80-90% and enabling same-day self-service delivery. [Source]
Itential has been implemented in industries such as enterprise networks, financial services, healthcare, manufacturing, energy & utilities, public sector, communications service providers, and AI data centers. [Source]
By automating network service delivery and enabling self-service for network engineers, Itential reduces the time to complete tasks like firewall configuration changes from days to minutes, supporting faster application deployment and increased productivity. [Source]
Common goals include shifting to a hybrid cloud model, enabling same-day network service delivery, accelerating application delivery, and increasing engineer productivity by automating repetitive, time-intensive tasks. [Source]
Itential provides multi-domain, API-first orchestration that supports automation across both traditional data centers and multiple cloud providers, enabling organizations to manage complex hybrid infrastructures efficiently. [Source]
Key features include low-code/no-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native capabilities (golden configs, drift detection), 300+ pre-built integrations, self-service automation catalogs, API-first architecture, and robust security controls. [Source]
Yes, Itential offers over 300 pre-built integrations and a codeless integration builder, supporting systems like ServiceNow, NetBox, Selector AI, Forward Networks, Kentik, IP Fabric, Arista, Cisco, F5, GitHub, Infoblox, Juniper, Red Hat Ansible, Terraform, and more. [Source]
The Itential Automation Marketplace provides access to 300+ integrations, workflows, and data transformation assets, allowing organizations to accelerate automation deployment and reuse automation assets across use cases. [Source]
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs. It supports integration with REST, SOAP, and gRPC protocols, and allows workflows to be triggered via custom API endpoints. [Source]
Itential allows organizations to expose orchestrations to systems like ServiceNow via API or automation catalog, enabling self-service capabilities for network engineers and other teams. This reduces bottlenecks and accelerates service delivery. [Source]
Itential provides enterprise-grade security with encryption in transit and at rest, role-based access controls, SSO, SOC 2 Type II certification, FIPS 140-2 compliance, GDPR/CCPA adherence, audit logging, and compliance-native features like golden configurations and drift detection. [Source]
Itential's compliance-native features, such as automated validation, golden configurations, drift detection, and audit trails, help organizations in regulated industries maintain compliance with organizational and regulatory standards. [Source]
Itential offers a customizable performance and compliance dashboard that allows users to monitor and analyze both historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. [Source]
Yes, Itential provides a low-code interface for rapid workflow creation and also supports high-code extensibility for custom use cases, catering to both non-technical users and advanced developers. [Source]
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope and complexity. For example, Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. [Source]
Itential offers a structured onboarding and activation program, interactive product tours, and training through Itential Academy. Customers can become productive in weeks, with early automation wins and a repeatable path to scale. [Source]
Itential provides technical documentation, developer tools, interactive product tours, a customer portal for support tickets, professional services, and training/certification through Itential Academy. [Source]
Customers highlight the platform's low-code design, rapid onboarding, and ease of integration. For example, Uzair Khan of RUSH University Medical Center noted that Itential enables impactful automations without requiring programming skills, and teams have become productive within weeks. [Source]
Itential offers implementation and integration support, custom development for specific use cases, upgrade support, optimization services, and a dedicated Customer Success Program with strategic guidance and enablement. [Source]
Comprehensive technical documentation, including guides, API references, and release notes, is available at docs.itential.com. Developer tools and interactive product tours are also provided. [Source]
Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations with strict security requirements. [Source]
Itential holds SOC 2 Type II certification and is FIPS 140-2 compliant, ensuring high standards for data protection and cryptographic security. [Source]
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code/high-code flexibility and compliance-native features, making it suitable for organizations with diverse environments. [Source]
While Arista focuses on network visibility and telemetry, Itential provides end-to-end orchestration and automation across both network and cloud infrastructure, with a low-code platform and AI-driven event detection capabilities. [Source]
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for reuse and programmatic access, and supporting multi-domain orchestration beyond Terraform's IaC capabilities. [Source]
Itential stands out with its AI-ready design, multi-domain and vendor-agnostic orchestration, low-code/high-code flexibility, compliance-native features, and integration-first approach, making it suitable for complex, hybrid environments. [Source]
Itential integrates with Large Language Models (LLMs), AIOps platforms, and agents to convert AI insights into governed, secure, and auditable actions, enabling intelligent, automated infrastructure management. [Source]
Itential's vendor-agnostic orchestration allows organizations to automate and manage infrastructure across multiple vendors and domains, providing broader compatibility and flexibility compared to vendor-specific solutions. [Source]
NetBox is a network source of truth, while Itential provides orchestration and automation capabilities. Itential integrates with NetBox to leverage its data for automated workflows and compliance enforcement. [Source]
Notable customers include S&P Global, Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. [Source]
Customers choose Itential for its AI-ready design, multi-domain orchestration, low-code/high-code flexibility, compliance-native features, integration-first approach, and proven ability to accelerate service delivery and reduce operational costs. [Source]
Financial Services
Orchestrated network service workflows across 3 cloud providers, 10 data centers, and multiple network domains.
Reduced network engineers’ manual effort by 80-90%.
Accelerated delivery of key network services like firewall rule changes to accelerate application developers.
Enabled same-day self-service with multi-domain orchestration and integration with infrastructure and security systems.
S&P Global, a global provider of financial information and data analytics, needed to accelerate their deployment of new applications and technologies. With four cloud providers and ten data centers that service over 60 offices, their Global Digital Network Services team needed to significantly improve the agility of multi-domain service delivery to better align with business objectives.
To achieve this goal, they knew they needed to choose the right tools and technologies that could provide the most efficient path (time and cost) to benefits, while enabling the broadest set of use cases to be automated. They needed a solution that would be easy to adopt, mitigating the need to reskill and retrain their team. In addition, they aimed to enable domain experts to focus their expertise on solving engineering challenges by offloading repetitive, time-intensive tasks to pre-built or pre-packaged automations or to tools that require minimal or no software development.
Senior Network Architect
To drive operational efficiency, S&P Global adopted the Itential Automation Platform to automate and orchestrate processes across both traditional physical networks and cloud environments. Itential was the only solution that could enable rapid development of automations, reusability for automation assets, and a modular approach to capabilities that could support multiple use cases and applications.
Guruprasad Ramamoorthy, VP, Global Head of Network Architecture, Engineering & Operations
With Itential, their NetDevOps team can quickly capture service requirements, orchestrate workflows to deliver a service that meets the requirements, and deploy to production through our:
With Itential, the S&P Global Network Services team has reduced manual effort for multiple use cases by 80-90% and reduced completion times to hours instead of days. By enabling self-service automation for their network engineers, they’ve been able to reduce time to complete firewall configuration changes from days to minutes and firewall rule changes from minutes to seconds.
With Itential, the S&P Global network team can automate a higher level of activities more quickly and deliver them to users for self-service, accelerating their time to deliver value to customers, ensuring customer retention, expansion, and ultimately, satisfaction.
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