The Itential Customer Success program is a structured, outcome-driven partnership designed to help customers operationalize orchestration, expand automation adoption, and accelerate AI-ready infrastructure operations at scale. Every customer is paired with a Customer Success Manager (CSM) who tracks your automation journey and ensures alignment between Itential capabilities and your desired outcomes. Learn more.
Itential's activation program is a 6 to 8 week structured onboarding process that helps teams become productive quickly. It covers foundational platform skills, delivers early automation wins, and establishes a repeatable path to scale. Weekly live sessions, hands-on work, and best-practice patterns are included. By the end, teams are ready to independently build and run automations in production. Source.
Onboarding covers automation vs. orchestration, design studio fundamentals, workflow building, Automation Gateway, Operations Manager, admin essentials, configuration manager, and lifecycle manager. Some modules require an application subscription. Source.
Teams typically become productive within weeks, not months. The onboarding program is designed to deliver early automation wins and a repeatable operating model for scaling orchestration. Source.
Customers receive weekly live sessions led by Itential experts, hands-on work aligned to their environment, and access to best-practice patterns. Enablement requests can be submitted through the portal, with responses within 5 business days. Source.
The CSM is your strategic partner and primary point of contact. They manage your enablement roadmap, track adoption progress, coordinate resources, and ensure your automation initiatives align with business objectives. Source.
CSEs are platform experts who deliver technical enablement and hands-on guidance. They help your teams solve real-world challenges in your environment and provide practical problem-solving. Source.
The Standard Success tier is included with every platform license and provides bi-weekly cadence meetings with your CSM, automation roadmap planning, enablement portal access, early access to beta features, Itential Academy training, product documentation, and support portal access. Source.
The Development Success tier includes everything in Standard, plus a dedicated Customer Success Engineer, bi-weekly technical enablement sessions, 150 professional services hours, semi-annual business reviews, and the option to purchase additional professional services hour blocks. Source.
Existing customers can access technical support through the Customer Portal at https://itential.atlassian.net/servicedesk/customer/portals. Source.
Professional services can be requested through the enablement portal or by contacting your Customer Success Manager. Development tier customers receive up to 150 hours of ad-hoc development support, with the option to purchase additional blocks. Learn more.
Itential measures success by tracking adoption, use-case delivery, and value realization. Regular progress reviews and roadmap planning ensure that automation initiatives deliver measurable business outcomes and ROI. Source.
Yes, customers have early access to beta programs and wireframe reviews, allowing them to preview upcoming features and provide feedback that shapes the final product. Source.
Customers have full access to Itential Academy self-paced training, product documentation, and video tutorials. These resources help users master the platform and accelerate adoption. Learn more.
Customers report rapid onboarding and productivity. For example, a Network Automation Lead from an enterprise customer stated, "The onboarding program got our team productive in weeks instead of months. We went from zero automations to delivering our first use case before the program even ended." Source.
You can contact the Customer Success team via the Contact Us page or through your assigned Customer Success Manager.
Key features include low-code workflow orchestration, multi-domain vendor-agnostic orchestration, compliance-native features (golden configurations, drift detection, validation), 300+ pre-built integrations, self-service operations, automation gateway, and AI-ready design for integrating with LLMs and AIOps platforms. Source.
Yes, Itential is built with an API-first architecture and integrates with any system that has an API, including REST, SOAP, and gRPC protocols. All platform functionalities are exposed as APIs for seamless interaction. Learn more.
Itential offers over 300 pre-built integrations, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations in the Automation Marketplace.
Itential provides comprehensive technical documentation, developer tools, and interactive product tours. Access guides, API references, and release notes at docs.itential.com and explore developer resources at Developer Tools.
Itential provides a customizable performance and compliance dashboard to monitor and analyze historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. This helps organizations maintain optimal performance and ensure compliance with minimal manual intervention. Source.
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security required by federal agencies. The platform also adheres to GDPR and CCPA standards. Source.
Itential logs all security changes with comprehensive details, enabling full traceability for audits, compliance verification, and reporting. The platform supports on-prem and air-gapped deployments for secure environments. Source.
Itential includes features such as golden configurations, drift detection, and validation measures to ensure secure and reliable operations across distributed networks. Source.
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime pressure, cybersecurity risks, slow service delivery, and adoption challenges. The platform unifies automation, enhances visibility, and accelerates service delivery. Source.
Customers can expect a 10x increase in operational agility, up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, service delivery times improved from 45 days to same day, and time to create new services reduced from 18 months to 3 months. Source.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex infrastructures in industries such as financial services, healthcare, manufacturing, public sector, and energy/utilities. Source.
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. Explore case studies.
Yes. For example, Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and mitigated risk. Southern California Edison achieved zero-touch provisioning in just two weeks. See more stories.
Customers praise Itential's low-code design and rapid onboarding. Uzair Khan from RUSH University Medical Center said, "With Itential, you don’t need to be a developer to create impactful automations." A Lead Network Engineer from a digital payments provider noted, "Within 24 hours we had all of our API specs connected and working." Source.
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope. Southern California Edison demonstrated zero-touch provisioning in just two weeks during a proof of concept. Source.
Itential enables operational agility, cost reduction, incident reduction, faster service delivery, and improved time-to-value for new services. For example, software upgrade times have been reduced from 6 hours per device to just 20 minutes. Source.
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential provides low-code and high-code flexibility and compliance-native features for secure operations. Source.
Arista focuses on network visibility and telemetry, while Itential offers end-to-end orchestration and automation across network and cloud infrastructure. Itential's low-code platform accelerates adoption and supports AI-driven event detection and remediation. Source.
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for programmatic access. This enhances governance and scalability, supporting multi-domain orchestration beyond Terraform's IaC capabilities. Source.
Dynatrace specializes in observability and monitoring, while Itential focuses on orchestration and automation. Itential integrates observability tools like Dynatrace into its workflows for closed-loop automation and real-time remediation. Source.
NetBox is a network source of truth, while Itential provides orchestration and automation capabilities. Itential integrates with NetBox to leverage its data for automated workflows, enhancing network changes and compliance. Source.
Itential offers AI-ready design, multi-domain vendor-agnostic orchestration, low-code and high-code flexibility, compliance-native features, and an integration-first approach. These capabilities make it suitable for organizations with complex, hybrid infrastructures. Source.
Itential offers the Automation Platform, professional services for implementation and integration, a Customer Success Program, Itential Academy for training and certification, and support services via the Customer Portal. Source.
Itential Academy is available at https://www.itential.com/itential-academy/ and provides training and certification programs to help users master the platform.
Product documentation is available at https://docs.itential.com/, including guides, API references, and release notes.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See more.
You can request a demo or take a test drive by visiting https://www.itential.com/get-started/ or contacting sales via https://www.itential.com/contact-us/.
At Itential, we believe your success is our success. Our Customer Success program goes beyond support. We deliver a structured, outcome-driven partnership that helps you operationalize orchestration, expand automation adoption, and accelerate AI-ready infrastructure operations at scale.
Every customer is paired with a Customer Success Manager (CSM) who understands your business goals, tracks your automation journey, and ensures alignment between Itential capabilities and your desired outcomes.
Our Customer Success Engineers (CSEs) are platform experts who work alongside your teams – providing hands-on enablement, technical guidance, and practical problem-solving in your environment.
We don’t wait for problems. Through regular cadence meetings, progress reviews, and roadmap planning, we anticipate your needs and keep your automation initiatives on track.
We measure success by results, tracking adoption, use-case delivery, and value realization so you can prove ROI and scale with confidence.
Every customer begins with a structured 6 to 8 week activation program designed to get your team productive quickly. You’ll build foundational platform skills, deliver early automation wins, and establish a repeatable path to scale.
What You’ll Learn:
Understand portfolio architecture and how automation and orchestration differ.
Build forms, configuration templates, and manipulate data.
AI-driven workflows operate across any network environment, from cloud to on-prem, service provider to enterprise.
AI models optimize performance and resource allocation while Itential scales automation across the entire network.
Connect and execute Python, Ansible, and Open Tofu assets.
Understand connectivity, adapters, and platform configuration.
Target configuration consistency through maintaining backups, Golden Configuration and Compliance Plans.
Take your workflows to the next level by tracking state.
*Requires application subscription
Program Highlights:
Every Itential customer receives our Standard Success tier. For teams ready to accelerate, our Development Success tier provides deeper engagement and dedicated resources.
Early access participants directly influence how we build the future of infrastructure automation.
Everything in Standard, Plus:
| Capability | Standard (Included) | Development |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Bi-weekly CSM Cadence Meetings | ||
| Enablement Portal Access | ||
| Early Access to Beta Features | ||
| Itential Academy & Documentation | ||
| Product Support (per MSA) | ||
| Dedicated Customer Success Engineer | ||
| Bi-weekly Technical Enablement Sessions | ||
| 150 Professional Services Hours | ||
| Semi-Annual Business Reviews | ||
| Additional PS Hour Blocks Available |
Your CSM is your strategic partner and primary point of contact. They manage your enablement roadmap, track adoption progress, coordinate resources, and ensure your automation initiatives align with business objectives.
CSEs are platform experts who deliver technical enablement and hands-on guidance. They understand the Itential Platform inside and out and help your teams solve real-world challenges in your environment.
For Development tier customers, our PS engineers bring deep expertise in workflow development, integration design, and platform optimization – augmenting your team’s capacity when you need it most.
Network Automation Lead, Enterprise Customer
For questions or to explore the Development tier.
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