Itential provides a low-code orchestration platform designed to automate and manage both network and cloud infrastructure. The platform enables organizations to streamline complex infrastructure operations, automate workflows, and integrate with IT systems for faster, more reliable service delivery. [Source]
Itential offers the Itential Automation Platform (a low-code orchestration platform), professional services for implementation and integration, a Customer Success Program, Itential Academy for training and certification, and technical support services. [Source]
The platform features low-code workflow orchestration, multi-domain and vendor-agnostic orchestration, compliance-native features (like golden configurations and drift detection), 300+ pre-built integrations, self-service operations, an automation gateway, and AI-ready design for integrating with LLMs and AIOps platforms. [Source]
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges by providing a unified, low-code, API-first platform for automation and orchestration. [Source]
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex, hybrid, or multi-vendor infrastructures. Industries served include financial services, healthcare, manufacturing, public sector, and more. [Source]
Itential's pricing model consists of a fixed annual subscription for the platform (including unlimited users, workflows, and integrations) and node-element licenses that scale with the number of resources managed. There are no per-user or per-transaction fees. [Source]
The subscription includes unlimited integrations, access to pre-built assets in the Itential Marketplace, the Design Studio for workflow building, Operations Catalog for self-service automations, and multiple environments for development and production. [Source]
No, Itential does not charge for users, workflows, transactions, or API calls. The only variable cost is the node-element count. [Source]
Yes, Itential is available on AWS Marketplace, and purchases count toward your AWS committed spend or EDP. The same platform, deployment flexibility, support, and SLAs are provided as with direct purchase. [Source]
Licenses are sold in tiered blocks, and additional capacity can be added at any time. Customers can also enable an on-demand burst pool for short-term peaks. Usage is monitored via real-time dashboards and historical reporting. [Source]
Yes, Itential offers a customizable dashboard for monitoring and analyzing both historical and real-time performance, inventory, operational status, and compliance status. [Source]
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. [Source]
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs. It supports integration with any system that has an API, including REST, SOAP, and gRPC protocols. [Source]
Itential includes enterprise-grade security (encryption in transit and at rest, RBAC, SSO), SOC 2 Type II certification, FIPS 140-2 compliance, GDPR and CCPA adherence, audit logging, and compliance-native features like golden configurations and drift detection. [Source]
Yes, Itential offers a low-code platform for rapid workflow creation and also supports high-code extensibility for custom use cases, catering to both non-technical users and advanced developers. [Source]
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project complexity. For example, Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. [Source]
Itential offers a comprehensive onboarding program, interactive product tours, training via Itential Academy, and a 6-8 week activation program to ensure rapid adoption and early automation wins. [Source]
Itential provides in-depth technical documentation, developer tools, and interactive product tours. Resources include guides, API references, release notes, and application-specific documentation. [Source]
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers and professional services are also available. [Source]
Itential Cloud provides real-time dashboards, historical reporting, and configurable threshold alerts (80%, 90%, 100%) so teams can track consumption and forecast growth. [Source]
Itential holds SOC 2 Type II certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security. [Source]
The platform adheres to GDPR and CCPA standards, provides audit logging, and supports on-prem and air-gapped deployments for secure environments. [Source]
Compliance-native features include golden configurations, drift detection, validation measures, and automated compliance checks and remediation. [Source]
Itential encrypts data both in transit and at rest, using standards-based TLS for communications and robust cryptographic controls for storage. [Source]
Customers can achieve a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% reduction in change-related incidents, and service delivery times improved from 45 days to the same day. [Source]
Yes. For example, Armstrong World Industries reduced service delivery from 5 days to less than 10 minutes, and Southern California Edison achieved zero-touch provisioning in two weeks. More stories are available on the Customer Stories page.
Itential serves enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. [Source]
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. [Source]
Customers highlight the platform's low-code design, rapid onboarding, and ease of integration. For example, Uzair Khan of Rush University Medical Center noted that Itential enables impactful automations without requiring programming expertise. [Source]
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code and high-code flexibility and compliance-native features. [Source]
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure, with low-code adoption and AI-driven event detection. [Source]
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs and enabling programmatic access and governance. Itential's platform supports multi-domain orchestration beyond Terraform's IaC capabilities. [Source]
NetBox is a network source of truth, while Itential provides orchestration and automation. Itential integrates with NetBox to automate network changes and ensure compliance, with a low-code platform for faster adoption. [Source]
Itential offers AI-ready design, multi-domain and vendor-agnostic orchestration, low-code and high-code flexibility, compliance-native features, and an integration-first approach. These strengths make it suitable for organizations with complex, hybrid infrastructures. [Source]
Comprehensive technical documentation, including guides, API references, and release notes, is available at docs.itential.com.
Yes, Itential offers developer tools, resources, and self-guided product tours to help users explore and master the platform. [Source]
Itential can be deployed as SaaS, on-premises, or in a hybrid model. On-premises deployments do not require off-prem/cloud-based dependencies. [Source]
Itential's multi-tiered architecture supports active/active or active/standby configurations, with resilient data stores and no maximum device limit. Large deployments support over 140,000 devices. [Source]
Itential supports integration with LDAP/OpenLDAP, Azure, RADIUS, Active Directory, and provides granular RBAC and SSO capabilities. [Source]
Itential’s Design Studio is an application that enables network practitioners with no programming experience to quickly build powerful end-to-end workflows for network automation and orchestration in a low-code, drag-and-drop canvas. Within the platform, customers have the ability to download from a freely available library of 300+ pre-built use cases, adapters, and transformations to help teams run their first workflows within days instead of months.
Workflows are built in Design Studio using a low-code, drag-and-drop canvas. API integrations with different IT systems and networking controllers are presented as tasks that can be dropped onto the canvas with logical paths and operations, linking tasks together into a logical workflow. Design Studio includes the ability to build pre-check and post-check templates, input validation forms and data transformations, and use these in the workflow. A background in programming is not necessary to use Design Studio.
Projects provide a workspace that enables automation teams to better collaborate and organize workflows and assets making it simpler to manage over time, especially as workflows grow more complex.
The Itential platform is not intended to be the “source of truth” for the network, it integrates with both network and IT systems to allow you to build a workflow to determine the current network state before automating any changes. However, using the Lifecycle Manager application it is possible to define and store details in Itential associated with a network device or service which can be used for automation and reporting throughout the different stages of its lifecycle.
Yes, the ability to run separate, distinct workflows as a child job is available within a parent workflow. This makes it possible to build modular workflows that focus on a specific function, like opening a change request ticket in an ITSM, and reusing that as a child job in other workflows. This allows multiple teams to work within Design Studio to build and manage automations that are specific to their domain. Network teams can focus on building automations related to networking tasks and leverage workflows that another team builds and maintains for processes like opening and updating change request tickets, or communications notifications to different teams.
Yes, Itential supports closed-loop automation with event triggers (Kafka, RabbitMQ, NETCONF, etc.) or through API webhook triggers to start any workflow. Any data made available through these triggers is available to be used within your workflow or as input to any pre-existing automation script (BASH, Python, etc.) or Ansible Playbook.
Workflows built in Design Studio can be published and made available through Operations Manager. In Operations Manager, teams can define which users and groups can run or manage a workflow and schedule it to run once or on a recurring basis.
The Itential Platform supports both traditional CLI-based networking devices as well as API-based networking services and building workflows across either follows the same methodology in Design Studio.
Design Studio includes tools to quickly create pre-check and post-check functions using Command and Analytic Templates for CLI-based devices. CLI commands can be defined and executed, and the output of these commands can be captured and parsed. These templates do not require any form of code. Additionally, any API tasks that are available through integrated network systems, or any network automation scripts can be used in a workflow to build the most robust pre-check and post-check process needed.
Yes, they can. Instead of throwing away any existing automations your team may have invested in, Itential supports the ability to integrate these valuable automations by onboarding them in Automation Gateway, where they can be decorated and made available through an API interface. Automation Gateway supports nearly any script that can be run from a Linux command line, and has additional integration support for Ansible, OpenTofu, Nornir, and Netmiko. Automation Gateway also serves as a system to organize, test, run, and publish scripts across the entire network team and helps foster the ability to collaborate and share automations together.
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Yes, Itential provides a freely available library of assets that cover a variety of popular use cases for both traditional networking and cloud networking and managing tasks in IT systems. These assets come bundled with documentation, workflows, and any other assets needed to get running quickly in the platform. The full library of Modular Workflows, Example Use Cases, Integrations, and Transformations are available from the Itential Automation Marketplace and integrated into the Itential platform so you can easily search and install assets as you need them.
Itential supports multiple methods of providing self-service capabilities for a workflow. Any workflow created in Design Studio can be published in Operations Manager. Operations Manager provides the ability to define the individuals and groups who can manage or run a workflow from within the platform. For self-service capabilities outside the platform, a workflow published can also be accessed through a RESTful API so it can be integrated into other systems and processes, if so desired.
No, automating network changes and orchestrating end-to-end processes can both be successfully accomplished without tracking the state of resources and data.
Organizations that move towards providing network infrastructure as a service at scale may want to use LCM to simplify management of these services through their different stages.
LCM is not limited to tracking just network related data, you have the ability to track any type of information from any integrated source. This allows teams to track any service related resources like customer ids, ticket numbers, utilized network and cloud resources, dates, etc.
A resource model is created using JSON Schema which defines the data to be tracked for a service. Data is defined as standard JSON key:value pairs and can be as simple or as complex as needed for the type of service.
When LCM creates an instance for a service, a unique JSON object is created based on the defined resource model. Values for this object instance are populated by workflow Actions and stored in the local Itential data store.
Actions are workflows, created in Design Studio, that are built to operate on a service. By default, Create, Update and Delete actions are provided for all LCM models. LCM designers can define more actions as needed for any given model.
No, LCM is not designed to become the source of truth for a service instance. Instead, it federates service data together from different sources of truth in order to make managing network services more efficient at scale.
Configuration Manager is an application within the Itential Platform that enables networking teams to schedule the backup of device configurations and manage those configurations. Using those configurations, the application can ensure compliance across both traditional and cloud-based networking infrastructure. Configuration Manager provides a simple way to create a configuration standard for both CLI and API managed devices and services.
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Yes, compliance reports can be generated manually or scheduled, and if any configuration drift is detected remediation can occur manually or automatically using a workflow.
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Configuration Manager is focused on providing configuration compliance across all network devices and services. Onboarding of devices and lifecycle management are features within the Itential Platform and work in an integrated way to provide full device onboarding and day 0 through day N lifecycle management.
Configuration Manager allows networking teams to run compliance checks manually (on-demand) or to schedule compliance checks on a recurring basis. These compliance checks can be run across any portion of a Golden Configuration tree to support the targeted devices.
The Itential Platform uses APIs to integrate with networking systems or cloud services. The API methods are then made available as tasks, which can be used in Configuration Manager to provide configuration details on a particular network service. These configuration details are presented as a JSON object, which can be compared to a Golden Configuration standard defined for that device or service.
For CLI-based devices, we have support for a variety of devices from Cisco, Juniper, Arista, F5, A10, and Aruba. Users can add additional device types by leveraging the Extensible Device Support Wizard.
For API-based services, we support any services which make their configuration details available through an API method. This would typically include a vast majority of networking services today.
There is no upper limit based on number of devices that can be supported. Any limitations will be based on resource constraints of the hardware that is running the Itential Automation Platform.
Itential provides compliance features that support any configuration type, including strictly ordered lists of items. These are typically found in Access Control Lists (ACL), Route filters, or Policy-based routes. These features can be used for both CLI or API (JSON) configurations.
Compliance audits and reports can be generated directly in the Configuration manager application for any device. A compliance plan can be defined to select multiple network elements and run compliance audits and reports for them as a group. These plans can be scheduled to run at specific intervals automatically.
The Itential Platform is built to integrate easily integrate with any IT system, tools, controllers, orchestrators, or services through APIs. Most modern systems have published API specifications that, in many cases, can be directly imported and used in the platform without requiring a restart of any process.
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The Itential Platform is built to easily integrate with any IT System, tool, controller, orchestrator, or service through APIs. Most modern systems have published API specifications that, in many cases, can be directly used to create an integration in the platform.
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The Itential Platform can integrate with any DevOps or NetOps tool and system using an available API. Automations created within Itential can be published with an API so that they can be integrated into a DevOps/NetOps process.
Yes, every organization’s ecosystem of networking and IT systems is unique, and there is tremendous value in allowing our customers to quickly support automation across all of their system. We provide the ability to build integrations with these systems using API specifications that are published by the system vendors. Using well defined specifications like OpenAPI, Swagger, or Postman collections, customers can use Itential to generate integrations within minutes and start building automations with those systems.
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The Itential ServiceNow App is an application found in the ServiceNow Store that can be installed in an organization’s ServiceNow instances. Once installed and configured, the app allows ServiceNow users to run workflows published in the Itential Platform, making ServiceNow a user of Itential’s automation and orchestration capabilities. The ServiceNow App also enables ServiceNow workflows to utilize Itential workflows through the use of Actions, making it simple for a ServiceNow designer to utilize Itential automations with custom IT processes, without requiring network knowledge.
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The Itential Adapter for ServiceNow is installed in the Itential Platform and allows Itential users to utilize common ServiceNow tasks from a workflow. It essentially allows the Itential Platform to become a user of the ServiceNow platform, utilizing its API to automate common tasks like creating, updating, and closing tickets or running queries on database tables.
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Your ServiceNow Administrator will install the app using the same method that is used to install any other application from the ServiceNow Store.
See the following YouTube video for details: ServiceNow Store | How to Try, Buy, and Install Apps
Once a ServiceNow user has been assigned the Itential services role, they can access the Itential section from the main navigation menu in ServiceNow. Under this section, they can click Itential Automation Services and specify the IAP instance and workflow to run by using drop-down boxes. After completing a form and submitting it, the workflow is run on the specified Itential platform.
For customers who want to run Itential workflows from within a ServiceNow Flow, they can use the Itential Actions, that are published as part of the ServiceNow App, and utilize them in Flow Designer. Once the app is installed, there are also example Itential Flows that show how to utilize Itential Actions.
No, the Itential ServiceNow App provides users in ServiceNow with access to run existing Itential workflows that have already been published. To create network automations, users would need access to the Itential Platform.
In the Itential Platform, user accounts or service accounts are created and given access to run specific workflows that are published in Operations Manager. In the ServiceNow platform, user accounts are assigned an Itential user role to select and run the automations published in specific Itential instances. This allows both platforms to have controls over workflows.
Yes. The ServiceNow App includes a set of Actions that are specific to managing and executing automations in the Itential platform. In addition to the published Actions, there are also a number of example Flows that can be reviewed in Flow Designer to help you get started using Actions in your own process automations.
The ServiceNow app enables logging of all workflows that are run from the ServiceNow platform. This data is stored in a table and can be reviewed by a ServiceNow Admin without leaving the platform, under “Itential Automation Services.” Details include user, automation name, date/time, job id, and Itential instance. You can also view the Job execution greater detail from inside the Itential platform, under Operations Manager. Having both methods of automation oversight provides appropriate visibility for both teams operating in each platform.
You may request technical support by clicking on Itential Service Desk and submitting a form. For more information on requirements to submit a form, please refer to Itential Service Desk Information page.
This app provides direct integration with the ServiceNow Order Management for Telecom product enabling the Itential Platform to orchestrate fulfillment of network service orders across multiple network and infrastructure domains. With the app, infrastructure teams can publish new infrastructure services into the ServiceNow OMT product catalog, which can be used to easily compose new services.
The Itential App for ServiceNow is freely available from the ServiceNow App Store and enables ServiceNow users to run workflows in the Itential Platform through a web UI or from ServiceNow Flows using Itential Actions. The Itential App for ServiceNow OMT is a licensed application that is tightly coupled with the ServiceNow Order Management for Telecom product. The OMT app is focused exclusively on enhancing integration with the ServiceNow OMT product, while the Itential App for ServiceNow is designed provide general integration across the ServiceNow ecosystem.
No, you can use the freely available Itential App for ServiceNow to integrate with the Itential Platform and run workflows to automate and orchestrate your infrastructure.
In your ServiceNow instance, you must have the Order Management for Telecom product installed and configured. You will also need to install the Itential App for ServiceNow and the Itential App for ServiceNow OMT.
In your Itential Platform, you will need to install the ServiceNow Adapter and the OMT Service Publishing pre-built workflow from the Itential Automation Marketplace. In addition to that, your platform will also need to have both the Itential TMF OMT application, and the Lifecycle Manager application installed.
Users of the ServiceNow Order Management for Telecom product will not directly run Itential workflows. Instead, they would use ServiceNow Product Catalog to compose and manage service orders, as normal. The OMT application will determine if those services should be fulfilled by a workflow in the Itential Platform, and if so, send the service request using a TMF 641 payload to the Itential Platform for service fulfillment.
No, once everything is installed and configured on both the ServiceNow and Itential platforms there is no custom code required as the applications will be integrated together using a TMF 641 interface.
Once a workflow has been created and tested in Design Studio, you can publish the workflow as an automation in Itential’s Operations Manager. Publishing a workflow is a simple process of selecting the workflow, assigning a name, and determining the trigger method you wish to use to run the published workflow.
Yes. Self-service is automatically available for workflows that you publish using a manual trigger method. This method allows a user to select the workflow from a list that they have access to in Operations Manager.
For self-service portals outside of Itential, a workflow can be published with an API trigger which allows you to define an API endpoint to associate with the workflow. This API endpoint can be used with any external system to run the workflow, with proper access and providing the appropriate data payload.
Itential also publishes platform specific apps that can be installed in other platforms to streamline the integration of that platform into Itential. For example, Itential’s app for ServiceNow is a certified application that a ServiceNow admin can download and install from the ServiceNow App Store. Once installed, it can integrate with any Itential Platform instance in minutes, and present a unified view of workflows that can be run by an defined ServiceNow user.
Yes, an Itential workflow can be associated with an API endpoint when it is published in Operations Manager.
Yes, Itential supports scheduling workflows so it can be run automatically at a time in the future, and it can be defined to run on a recurring schedule as well.
Yes. Itential Automation Gateway enables teams to leverage any of their existing automations so they can be centrally organized and secured. IAG also serves as a script execution environment, so teams can leverage their existing automation assets and run them. APIs can be associated with scripts to be executed by programs and platforms outside of IAG. When IAG is utilized with the Itential Automation Platform, these assets can be used as tasks in a visual workflow and available to be used with integrations with other IT systems in your environment. This makes it easy to utilize the automations you already have, make them available for other users to use, and augment those automations with integrations to other IT systems.
IAG includes support for script-based automations created with Python, Ansible, and Terraform, however scripts built with other tools or languages can also be onboarded and used as well. In addition, Itential also directly supports Nornir, NETCONF, Netmiko, gRPC, and generic HTTP Requests to manage and automate network devices and systems.
IAG supports Python Virtual Environments so every script can always have the correct versions of packages needed for the script to run. This allows teams to centralize all their Python automations and ensure they can be successfully run.
IAG supports Ansible Playbooks as well as Collections, Roles, and Modules, ensuring that your entire Ansible body of work can be organized, secured, and shared with your team and run from a single environment.
IAG enables the ability to execute any stage defined in an onboarded Terraform configuration file. These stages are Initialize, Plan, Apply, Destroy, and Validate and can be selected by a user when they run the selected Terraform file.
IAG can be configured to look for automations in a list of directories on local filesystems. Once they are identified, they will appear in the IAG application, under the appropriate section for that script type. Any new scripts added to these directories are dynamically discovered and added to their sections.
IAG supports the ability to create local accounts and can also integrate with your organization’s existing LDAP system. Integration with LDAP systems is recommended in most instances.
IAG supports defining User, Group, and Role based access control and can also be integrated with an existing LDAP solution. Using these definitions, administrators can apply granular access control to IAG’s features and automations.
IAG logs system events that occur as well as details pertaining to script execution. Details logged include time and date, user, method, API endpoint, status, and the complete input data provided to a script and the complete output response from the script’s execution.
Yes. IAG supports Hashicorp Vault as a method for encrypting and decrypting sensitive data in IAG, which includes device passwords and other secrets. Using decorations, a script can be passed a secret from the Vault to the script, removing the need to store passwords and secrets as plaintext within a script. This works with local execution as well as execution of the script from an API.
Your script-based automations can be accessed and run through an API call to your Automation Gateway instance. Rest API calls are encrypted and scripts cannot be run unless the requesting client has proper authentication and access to that script.
After a script has been decorated, it is available from an API call to the IAG server. Decoration is the process of defining the required inputs to a script, and any validation requirements, formatted as a JSON schema.
Using IAG’s secure APIs, you can make your scripts available to any program, application, or platform in your IT ecosystem. Our customers commonly look to integrate with DevOps CI/CD pipelines that use tools like GitHub or GitLab, or with ITSM platforms like ServiceNow to enable self-service networking. Any IT system that can make REST APIs can be configured to utilize your scripts in IAG.
Integration with the Itential Automation Platform is a streamlined process that will allows all your script automations to be used as drag-and-drop tasks in a visual workflow. The Itential Automation Platform simplifies integration with these network automations with all of the IT systems in your environment so you can quickly orchestrate end-to-end processes.
Itential’s documentation provides detailed information on the current hardware and software requirements for IAG.
IAG can be installed on bare metal, virtual server, or container. Itential’s documentation provides the specific process for installing IAG for any of these methods.
Itential supports integration with LDAP/OpenLDAP, Azure, RADIUS and Active Directory.
Yes, Itential supports Role Based Access Control within the platform. Itential supports a very granular policies that allows user and group access controls across applications, devices, automations, adapters, and integrations.
Yes, SSO is supported within our SaaS Platform and with Itential deployed on-premises.
Itential’s Automation Gateway (IAG) supports defining User, Group, and Role based access control and can also be integrated with an existing LDAP solution. Using these definitions, administrators can apply granular access control to IAG’s features and automations.
Itential’s multi-tiered architecture has been designed with scaling and fault tolerance at its core. Itential’s application server can be deployed in either active/active or active/standby configuration, with management of user sessions performed via a load-balancers. Itential’s persistence store is MongoDB, which can be configured as highly resilient multi-member ReplicaSets. User session tokens are stored within a Redis database, which can also be clustered for fault tolerance.
With its distributed, multi-tiered architecture, Itential can easily be configured with out of region Disaster Recover nodes. For example, primary HA servers can be configured within one region within the United Kingdom, whilst a fully independent ‘cold’ setup can be configured in Asia. Upon a disaster, the Asian applications can be set up as active, and as the MongoDB data store has been replicated across all members, all data will be available on switch over from Europe to Asia.
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There is no maximum limit of network devices for Itential. Itential’s largest deployments support in excess of 140,000 devices.
Itential exposes all settings through our Admin Essentials application, including fine-grained access control, app-management, Pre-Built Collection downloads, integration management to 3rd party systems, etc. All of this is available to non-developers.
The Itential Platform has over 300 open-source Pre-Built Integrations (Adapters) that can be freely downloaded from the Itential Marketplace. These allow Itential to integrate with customer’s existing IT systems and federates their data and logic, creating a unified view for easily automating multi-domain network environments. Itential’s intelligence engine provides an abstracted model for consuming the aggregated data from all existing tools and applying the business logic involved in network automation. With Itential, your systems of record and their data serve as the source of truth, mitigating data quality issues and manual fallout errors.
As well as the adapters, Pre-Built Workflows are also available, which demonstrate how Itential workflows can integrate with systems like ServiceNow, JIRA and Git repositories. These examples can be downloaded and installed directly within your Itential instance, using the Admin Essentials Application. Each Pre-Built Workflow is fully configurable, meaning if required, customers can enhance and augment them to your organization’s specific requirements.
A full list of available adapters and Pre-built Automations can be found in Itential’s Marketplace.
Yes, it Devices can be onboarded quickly using Pre-Built Adapters or by generating integrations with network controllers, orchestrators, or gateways that have device inventories available. For customers who have traditional networking devices that do not utilize a centralized controller, Itential’s Automation Gateway can be used to onboard those devices.
All of this is available online at Itential’s Documentation, located here.
Yes, complete job management is available for any workflow that is run, which includes stopping, pausing, and cancelling jobs.
Yes, your Ansible inventory can be quickly onboarded into Automation Gateway. In addition, inventory can also be onboarded from existing Nornir, NETCONF, and Netmiko installations and inventory can be added for devices that utilize general HTTP/HTTPS requests.
Itential provides audit trail logs for all automations and for each app/adapter in Itential with various log levels. SNMP traps, events, slack messages, and emails can be set up to send alerts for user-defined conditions.
In the Itential Platform, users can view details, statistics and historical data on any workflows and automations that have run within the Operations Manager application. Additionally, Job Manager provides more granular, task by task data, for a specific job.
Itential provides a Job view of all completed Jobs and their run times, including all task level details. We store Job history metrics in a standard JSON format so that users can create dashboards and reports with whatever reporting tool they want.
Itential supports syslog integrations, meaning logs can be written to external data stores if required. Itential does not automatically archive logs, meaning logs can be retained for whichever period of time is required by the customer
Yes
A complete history of every workflow that has been run is available, including every task’s input, output, and execution status are logged and available to view in a visual workflow from Job Manager.
Exhaustive details are available including environment/execution details like when the automation was run and who ran it, as well as granular details for every single task, including incoming and outgoing variables, execution status, and performance metrics.
Itential offers multiple deployment options for the Itential Platform. Itential can be consumed as a SaaS offering or as an on-premise deployment. For on-premise deployments, Itential does not require access for off prem/cloud-based dependencies.
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For in-flight data, all communications between client and server are across secured https connections using standards-based TLS.
The Itential Platform pricing model has two components:
Additional applications such as Automation Gateway, Configuration and/or Lifecycle management can be added to expand your capabilities.
A node element is any configurable, manageable asset—physical or virtual—whose state can be orchestrated, validated, or brought into compliance by Itential. Examples include routers, switches, firewalls, cloud load balancers, virtual machines, containers, Kubernetes clusters, serverless functions, and cloud networking constructs such as transit gateways.
Licenses are sold in tiered blocks. Additional capacity can be added at any time, or customers may enable an on-demand burst pool for short-term peaks. During renewal, the license pool is reconciled to the sustained peak-concurrent element count so that charges align with actual usage.
Itential does not meter or charge for users, transactions, workflows, or integration volume. The only variable cost is the node-element count.
Yes. Customers may run the software as SaaS, in a single-server high-availability configuration on-premises, or in a blue/green multi-region disaster-recovery architecture. The core subscription price remains the same; a one-time deployment-architecture fee applies to on-prem or hybrid installations.
Itential Cloud provides real-time dashboards, historical reporting, and configurable threshold alerts (80 %, 90 %, 100 %) so teams can track consumption, forecast growth, and stay within their licensed pool with confidence.
Yes — Itential is available through AWS Marketplace, and purchases count toward your AWS committed spend or EDP. You’ll receive the same platform, deployment flexibility, support, and SLAs as you would through a direct purchase. If needed, we can structure a private offer to include multi-year terms or service bundles.
