The Gartner® Market Guide for Infrastructure Automation & Orchestration Tools is an analyst report that provides insights into the evolving landscape of infrastructure automation and orchestration platforms. It highlights market trends, challenges, and recommendations for organizations seeking to operationalize automation across hybrid infrastructure environments. Read the report.
You can access a complimentary copy of the Gartner Market Guide for Infrastructure Automation & Orchestration Tools by visiting our download page. The guide provides detailed insights into market trends, vendor capabilities, and recommendations for I&O leaders.
The Gartner Market Guide reveals that only 23% of organizations have integrated automation into service delivery, and orchestration remains underused due to complexity and skill gaps. It emphasizes the need for unified platforms that orchestrate execution, enforce policy, and support AI-driven operations to deliver infrastructure as a product. Source.
Gartner recommends orchestration platforms because they unify provisioning, configuration, and operations into full-lifecycle workflows. This enables organizations to deliver infrastructure as standardized, reusable services with the speed, governance, and scalability required for modern environments. Source.
You can find the latest Gartner Market Guide for Infrastructure and Orchestration Tools on our Gartner Market Guide page. The report is updated annually to reflect the latest trends and recommendations.
The Gartner Market Guide highlights that most enterprises run three or more automation tools but struggle to integrate them, leading to fragmentation, increased complexity, and delivery delays. Unified orchestration platforms are recommended to address these challenges. Source.
Itential is purpose-built to support Gartner's recommendations by providing a cloud-native orchestration platform that unifies provisioning, configuration, change, compliance, and incident response across hybrid environments. It enables platform engineering, infrastructure-as-a-product delivery, and supports agentic orchestration models. Source.
The two key 2025 Gartner Market Guides are the Gartner Market Guide for Network Automation Platforms and the Market Guide for Infrastructure Automation & Orchestration Tools. Both analyze the evolving landscape of infrastructure management.
Gartner states that orchestration is essential for evolving from isolated automations to platform-driven service delivery. It enables teams to deliver infrastructure as standardized, reusable services with the governance and scalability required for modern environments. Source.
You can download the 2025 Gartner Market Guide for Infrastructure and Orchestration Tools directly from our website. The report provides guidance for leaders moving from fragmented automation to scalable infrastructure services.
The Itential platform offers end-to-end workflow orchestration, low-code automation, configuration management, compliance validation, self-service operations, and over 300 pre-built integrations. It supports agentic orchestration, enabling AI-driven operations and policy enforcement across hybrid environments. Learn more.
Yes, Itential features a low-code workflow builder that empowers both technical and non-technical users to create impactful automations quickly, reducing the need for specialized coding skills. Source.
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. For a full list, visit the Automation Marketplace.
Itential enables infrastructure-as-a-product delivery by providing reusable workflows, governed automation, and integrations that support internal developer platforms and self-service portals. This approach allows teams to deliver consistent, on-demand infrastructure services. Source.
Yes, Itential is designed to orchestrate end-to-end workflows across provisioning, configuration, change, compliance, and incident response, spanning hybrid and multi-cloud environments. Source.
Agentic orchestration refers to the ability to support GenAI-assisted and agent-driven orchestration models. Itential's API-first platform bridges AI recommendations with real execution, enabling governed and auditable actions based on AI insights. Learn more about FlowAI.
Itential includes built-in governance features such as role-based access control (RBAC), single sign-on (SSO), encryption, audit trails, and compliance automation for standards like PCI, HIPAA, NIST, and ISO. Every change is logged for full traceability. Learn more.
Itential provides comprehensive technical documentation, including guides, API references, and release notes at docs.itential.com. Developer tools and API documentation are also available to support automation projects. Developer Tools | API Docs.
The Automation Gateway is a feature that centralizes and manages all automation assets, including scripts and playbooks, from a single interface. This streamlines automation management and reuse. Learn more.
Yes, Itential enables teams to consume automation on-demand through self-service catalogs and APIs, empowering users to trigger workflows without manual intervention. Learn more.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, and compliance/SecOps teams. Industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy benefit from Itential's unified automation and compliance capabilities. Source.
Customers using Itential have reported a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, and faster service delivery—improving timelines from 45 days to the same day. Source.
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. This eliminates inefficiencies and enables cohesive automation across the enterprise. Source.
Southern California Edison used Itential to create a vendor-agnostic automation framework that scales across their entire network, improving efficiency and redefining network operations. Armstrong reported saving over 21,000 hours of manual work and reducing service delivery times. Source.
Itential automates end-to-end workflows, reducing human error and compressing service delivery times from days to minutes. This streamlines device configuration, ticket updates, and compliance validation. Source.
Itential solves problems such as fragmented automation, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance, and slow adoption of automation. Source.
Itential's Configuration Validation application continuously compares device and system states against baselines, automatically identifies drift, and enforces governance standards within every workflow. Learn more.
Customers have achieved outcomes such as reducing service delivery times from 45 days to the same day, cutting operational costs by up to 70%, reducing change-related incidents by 85%, and reducing software upgrade times from 6 hours per device to 20 minutes. Source.
Itential supports platform engineering teams by enabling them to build and deliver infrastructure as products with reusable workflows, governed automation, and integrations that support internal developer platforms and self-service portals. Source.
Customers have praised Itential for its low-code design and intuitive interface. For example, Uzair Khan from Rush University Medical Center highlighted the ability to create impactful automations without being a developer, and Armstrong reported saving over 21,000 hours of manual work. Source.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA data privacy standards. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Learn more.
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged for auditability and compliance verification. Source.
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates such as STIGs. Source.
Itential provides governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, and comprehensive audit trails for all changes. Source.
Yes, Itential has a responsible disclosure policy for security vulnerabilities, ensuring transparency and proactive security management. Source.
Itential's Professional Services typically enable customers to go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks as the first use cases go live during onboarding. Source.
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification through Itential Academy, and comprehensive technical documentation. Itential Academy | Documentation.
Itential makes it easy to get started with interactive product tours, structured onboarding, and activation programs that deliver early automation wins. Customers can explore the platform's capabilities hands-on and receive expert guidance throughout implementation. Product Tours.
Itential offers Professional Services to assist with implementation, optimization, and expansion of automation capabilities. These services help organizations achieve rapid time to value and scale their automation initiatives. Learn more.
Support resources for Itential are available through the Customer Portal, as well as documentation, training, and customer success programs. Customer Success.
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, and AI-ready design. It is ideal for enterprises with complex, multi-vendor environments and regulated industries. Source.
Network engineers benefit from low-code tools, IT leadership gains operational visibility and risk reduction, enterprises manage diverse environments effectively, and regulated industries ensure compliance with built-in governance. Source.
Customers choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. These strengths enable organizations to modernize infrastructure and achieve operational efficiency. Source.
The 2025 Gartner® Market Guide for Infrastructure Automation & Orchestration Tools makes it clear: Automation alone isn’t enough. To deliver infrastructure as a product, enterprises need platforms that orchestrate execution, enforce policy, and support AI-driven operations.
Download the report to explore how market expectations have evolved — and what’s required to operationalize automation across your hybrid infrastructure landscape.
Infrastructure teams are expected to deliver consistent, on-demand services — not ad hoc scripts or one-off tickets. That’s why platform engineering is on the rise: treating infrastructure like a product, built once and consumed many times.
But most automation strategies fall short. Teams are stuck with fragmented tools, disconnected workflows, and domain-specific automations that don’t scale. The result is increased complexity, slower delivery, and limited ROI.
Gartner’s 2025 Market Guide highlights the challenge:
“The use of multiple tools creates fragmentation… that makes it difficult to deliver standardized, repeatable, and scalable infrastructure services.”
Gartner’s recommendation is clear: orchestration is essential to evolving from isolated automations to platform-driven service delivery.
To support productized infrastructure, organizations need platforms that unify provisioning, configuration, and operations into full-lifecycle workflows. This shift enables teams to deliver infrastructure as standardized, reusable services — with the speed, governance, and scalability modern environments demand.
Automation alone won’t get you there — Orchestration is the missing layer.
The 2025 Gartner Market Guide calls for platforms that go beyond task automation — enabling full-service orchestration, cross-domain workflows, and infrastructure-as-a-product delivery. That’s exactly the approach Itential was built to support.
Itential’s cloud-native orchestration platform helps infrastructure and platform teams operationalize automation across hybrid environments — turning fragmented tools into cohesive, reusable services.
From platform engineering teams to infrastructure operations, Itential is the orchestration foundation for delivering infrastructure as a product — faster, safer, and at scale.
Itential has been instrumental in our journey to modernize and automate SCE’s network infrastructure. By providing a centralized orchestration platform, we’ve been able to create a vendor-agnostic automation framework that scales across our entire network—from Zero Touch Provisioning for Cisco refreshes to MPLS transport, firewalls, and beyond. With automation at the core of our strategy, we’re not just improving efficiency—we’re redefining how utilities manage network operations in the age of AI and digital transformation.
Matt Deibel
Manager – Grid Automation Services at Southern California Edison
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Gartner, Market Guide for Infrastructure Automation and Orchestration Tools, Chris Saunderson, Daniel Betts, Hassan Ennaciri, 14th April 2025.
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