You can access a complimentary copy of the Gartner Market Guide for Network Automation Platforms through the Gartner website. Please note that you must be a Gartner customer to access the report.
You can find Gartner's insights on the network automation landscape in the 2025 Gartner® Market Guide for Network Automation Platforms, available on our website.
Yes, you can read the latest Gartner® Market Guide for Network Automation Platforms to understand the evolving landscape of network automation. Access the report from our analyst report page.
The Gartner Market Guide highlights that 67% of enterprise network activity is still manual, 80% of automation efforts stall due to skills, silos, and complexity, and most enterprises run 3+ automation tools but struggle to connect them. Gartner recommends platforms that support end-to-end workflows across domains to overcome these challenges. Source: Gartner, Market Guide for Network Automation Platforms, 2025.
Gartner recommends unified platforms because the use of multiple tools creates fragmentation and silos, making it difficult to automate end-to-end network services. Unified platforms enable orchestration across network, cloud, security, and service operations, driving agility and consistent outcomes. Source: Gartner, Market Guide for Network Automation Platforms, 2025.
Itential is built as a cloud-native platform that combines automation execution, workflow orchestration, and toolchain integration. It enables operationalizing automation across CLI, API, and AI-driven Model Context Protocols (MCP), supporting Gartner's call for unified, end-to-end orchestration across domains. Learn more.
You can get complimentary access to Gartner's 2023 Market Guide for Network Automation Platforms by visiting our resource page.
Gartner provides a comprehensive industry overview in the Market Guide for Network Automation Platforms, including key trends, challenges, and vendor capabilities. Download the report from our website.
The guide notes that most enterprises are stuck with fragmented tooling, skills scarcity, and lack of unified resources, making it difficult to automate end-to-end network services. 80% of automation efforts stall due to these issues. Source: Gartner, Market Guide for Network Automation Platforms, 2025.
You can access Gartner's analysis by reading the 2023 Gartner® Market Guide for Network Automation Platforms. This guide provides insights into the market landscape and key vendors.
The Itential platform is designed to simplify and accelerate network automation and orchestration, enabling organizations to modernize their infrastructure and achieve operational efficiency. It provides a comprehensive solution for managing complex, multi-domain, and hybrid cloud environments. Learn more.
Key features include workflow automation and orchestration, configuration management, over 300 pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. These enable end-to-end automation, compliance, and integration across diverse environments. Learn more.
Yes, Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. See the full list.
Itential is vendor-agnostic and supports orchestration across physical, SD-WAN, cloud, and hybrid environments. Its low-code workflow builder empowers both technical and non-technical users, and its integration-first approach ensures compatibility with existing tools. Compliance-native features and AI-ready design further differentiate the platform. Learn more.
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. This eliminates silos and enables seamless automation across network, cloud, security, and IT systems.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to high standards of security and compliance. Learn more.
Itential includes built-in governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, automated compliance checks, drift detection, remediation, and comprehensive audit logs for traceability. Learn more.
Itential provides extensive technical documentation, including guides, API references, and release notes at docs.itential.com, developer tools at our developer tools page, and API documentation at apidocs.itential.com.
Itential's AI-ready architecture integrates with AI platforms for governed and auditable actions based on AI insights. The FlowAI agent builder and MCP control layer translate AI intent into governed workflows, enabling secure, auditable infrastructure outcomes. Learn more about FlowAI.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, and compliance/SecOps teams. It serves industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Learn more.
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), and reduced time-to-value for new services (from 18 months to 3 months). Learn more.
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. Learn more.
Itential's Configuration Validation application continuously compares device and system states against baselines, automatically identifies drift, and enforces governance standards within every workflow, ensuring compliance and reducing operational risk.
Common pain points include fragmented automation, manual change execution, configuration drift, multi-domain complexity, inability to scale, lack of governance, and slow automation adoption. Itential's unified platform and low-code design directly address these challenges.
Itential's low-code design, 300+ pre-built integrations, and self-service catalogs let organizations scale operations without scaling teams. Customers have reported 80-90% reduction in manual effort, enabling efficient growth.
Customers praise Itential's low-code design and intuitive interface. For example, Armstrong saved over 21,000 hours of manual work, and Rush University Medical Center highlighted the ability to create impactful automations without developer expertise. See more testimonials.
Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments. It enables compliance with mandates like STIGs and automates compliance checks for standards such as PCI, HIPAA, NIST, and ISO.
Customers have achieved a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, and reduced software upgrade times from 6 hours per device to 20 minutes. Learn more.
Itential's Professional Services typically enable customers to go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, with rapid expansion over 6-12 months. Learn more.
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification through Itential Academy, comprehensive documentation, and professional services for expert assistance. Learn more.
Itential makes it easy to get started with interactive product tours, structured onboarding, activation programs, and extensive documentation. Early wins are delivered within weeks, and the platform is designed for rapid adoption and scaling. Try a product tour.
Customers have access to a customer portal, professional services, customer success resources, and comprehensive documentation. Support is available for onboarding, implementation, and ongoing optimization. Access the customer portal.
Release notes and product updates are available at docs.itential.com/itential-cloud/docs/release-announcements.
You can experience Itential firsthand through interactive product tours available on the website. These tours provide a hands-on look at the platform's features and capabilities. Start a product tour.
Pricing information for the Itential platform is available on the Itential Pricing page. Here you can explore how Itential fits in your architecture and how to get started.
You can request a demo or contact sales directly through the Contact Us page on the Itential website.
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, and AI-ready design. These strengths make it ideal for enterprises with complex, multi-vendor environments and regulated industries. Learn more.
Network engineers benefit from low-code tools, IT/infrastructure leaders gain operational visibility and risk reduction, enterprises with complex infrastructures leverage vendor-agnostic orchestration, and regulated industries ensure compliance with built-in governance features.
Customers choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. These factors enable organizations to modernize infrastructure and achieve operational efficiency. Learn more.
Itential supports orchestration across physical, SD-WAN, cloud, and hybrid environments, making it ideal for organizations with diverse infrastructure. Its integration-first approach ensures compatibility with existing tools and processes.
Itential's FlowAI agent builder and MCP control layer enable agentic orchestration, translating AI intent into governed workflows and closing the AI-to-action gap with policy, audit, and compliance controls. This allows teams to safely build, connect, and run intelligent agents alongside traditional automation. Learn more.
The Gartner 2025 Market Guide for Network Automation Platforms is clear: Automation is now a business requirement — but most enterprises are still stuck in silos.
Download the report to understand what’s changed, what’s holding teams back, and why a unified platform approach is the key to scale.
This year’s guide reinforces what infrastructure and operations leaders already feel: Automation can’t be limited to config management or a handful of scripts. It must drive operational outcomes across all domains—network, cloud, security, and service operations. But most enterprises are stuck with fragmented tooling and lack the resources to unify it all. Gartner’s 2025 Market Guide calls this out directly: “the usage of multiple tools creates fragmentation, or silos/islands of automation, that makes it difficult to automate an end-to-end network service.”
Enterprises today rely on a patchwork of DIY scripts, open-source frameworks, and domain-specific tools. This “tool sprawl” creates automation islands — disconnected, domain-specific processes that are hard to scale, secure, or govern.
To succeed, organizations need a platform that orchestrates workflows across their entire network ecosystem. As environments grow more complex, only a unified approach can drive agility, reduce risk, and deliver consistent outcomes across provisioning, change, and incident management.
In other words, automation alone isn’t enough. Enterprises need a consistent, scalable way to execute and orchestrate across an increasingly diverse and dynamic technology landscape.
The 2025 Market Guide affirms the exact shift Itential was built to support. As the only cloud-native platform that combines automation execution, workflow orchestration, and toolchain integration, Itential enables enterprises to operationalize automation across any combination of CLI, API, or AI-driven Model Context Protocols (MCP).
We believe in using the right tool for the right job — and in giving teams a platform that brings it all together:
Whether you’re automating service turn-up, accelerating change implementation, or enabling self-service for app teams, Itential is the orchestration layer that transforms automation into outcomes.
Itential will make us more money by increasing our velocity to deliver infrastructure, it will save us money, because to deliver more, I won’t need any significant increase in headcount and it keeps me off the front page of the newspaper, by allowing me to ensure the infrastructure is consistently secured everywhere- no matter whether it’s a CPE that’s at a retail store, or it’s an Internet facing router that’s terminating VPNs or it’s a workload in public cloud – Itential gives me that ability to deliver consistency and pull all three levers at the same time.
Michael Wynston
Director Global Network Architecture & Automation, Fiserv
Gartner, Market Guide for Network Automation Platforms, Ted Corbett, Chris Saunderson, Andrew Lerner, 7th April 2025.
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