Itential Academy is an online learning platform offering interactive and self-paced training courses designed to help IT and networking professionals master network automation and orchestration using the Itential Platform. Courses cover topics from platform basics to advanced workflow design and integrations. Explore Itential Academy Courses
You can access Itential Academy courses by creating a free account at itential.learnupon.com. Once registered, you can browse the full course catalog and enroll in available courses.
Itential Academy covers a wide range of topics, including platform overview, admin essentials, configuration management, workflow design, automation gateway, integrations, data structure/templating, operations manager, and lifecycle manager. Courses are updated for each major platform release.
Yes, Itential Academy offers hands-on lab courses for practical experience. Note that all courses marked as LABS require a paid Itential Academy Training license.
Courses are available for multiple platform versions, including 2023.1, 2022.1, 2021.1, and 2020.2. Each course specifies the version it covers to ensure relevance to your deployment.
Access to most Itential Academy courses is free with account registration. However, hands-on lab courses require a paid Itential Academy Training license.
To create a free account, visit Itential Academy sign-up page and follow the registration instructions.
The Itential Platform Overview course introduces learners to the platform's architecture, web and API interfaces, and low-code orchestration applications using release 2023.1.
The Admin Essentials course guides users through common admin functions such as creating roles, setting log severity, installing and configuring adapters, creating integrations, and installing pre-built workflows.
Yes, courses such as 'Onboarding & Configuring an Adapter' and 'LAB: ServiceNow Integration with the Itential Platform' provide step-by-step guidance on integrating adapters and connecting with third-party platforms like ServiceNow.
Configuration Manager courses cover defining and exploring the Configuration Manager, creating device groups, device backups, golden configurations, using parsers, and running compliance checks.
Yes, Itential Academy offers multiple courses and labs on workflow design, including building basic and advanced workflows, error handling, and best practices for workflow readability and functionality.
Yes, courses include training on JSON basics, forms, transformation designer, Jinja2 templates, scripts, Ansible modules, gRPC, Terraform, Netmiko, Nornir, and NETCONF.
The Operations Manager course provides an overview of workflows and jobs, including navigation, adding device groups and triggers, and running workflows from Operations Manager.
Yes, the Lifecycle Manager course covers creating resources, defining resource models, creating instances, and creating actions using Itential version 2023.1.
You can reach out to the Itential team via the contact form on the Academy page or contact your Account Manager directly for assistance.
Yes, Itential Academy offers best practices courses for troubleshooting, workflow design, golden configuration, and JSON schema transformation to help users optimize their automation strategies.
Yes, the 'LAB: ServiceNow Integration with the Itential Platform' course provides a general understanding of creating incidents in ServiceNow, including creating JSON forms, transformations, and workflows.
The Automation Gateway course provides an overview of the user interface, main features, installation, and configuration tasks for Itential's Automation Gateway.
Yes, Itential Academy offers courses covering technical basics such as using scripts, Ansible modules, playbooks, collections, gRPC, Terraform, Netmiko, Nornir, and NETCONF.
The Itential Automation Platform offers low-code workflow orchestration, multi-domain and vendor-agnostic orchestration, compliance-native features (golden configurations, drift detection, validation), 300+ pre-built integrations, self-service operations, AI-ready design, and an automation gateway for managing scripts and playbooks. Learn more
Yes, Itential supports integration with over 300 third-party platforms, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration and automation. It supports REST, SOAP, and gRPC protocols. View API documentation
Itential offers enterprise-grade security, including encryption in transit and at rest, role-based access controls (RBAC), Single Sign-On (SSO), SOC 2 Type II certification, FIPS 140-2 compliance, GDPR and CCPA adherence, audit logging, and compliance-native features like golden configurations and drift detection. Learn more
Itential provides comprehensive technical documentation, developer tools, interactive product tours, and specific application guides. Access documentation at docs.itential.com.
Itential offers a customizable performance and compliance dashboard for monitoring historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. Learn more
Yes, Itential enables teams to consume automation through self-service catalogs, reducing dependency on network engineers and accelerating service delivery.
Yes, Itential is designed to integrate with Large Language Models (LLMs), AIOps platforms, and agents, enabling AI-driven infrastructure automation and orchestration.
The Automation Gateway is a programmable interface within Itential for managing and executing automation scripts and playbooks, enhancing governance and scalability for organizations with existing DIY scripts.
Itential is ideal for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex, hybrid, or multi-vendor infrastructures. Industries served include financial services, healthcare, manufacturing, public sector, energy, and utilities. See all industries
Customers can expect a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% reduction in change-related incidents, and service delivery times improved from 45 days to same day. See metrics
Itential solves fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime pressure, cybersecurity risks, slow service delivery, and adoption challenges. Learn more
Yes, Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes; Rush University Medical Center streamlined network service delivery; Southern California Edison achieved zero-touch provisioning in two weeks; a global bank saved 1,500 hours per upgrade cycle. See all stories
Customers praise Itential's low-code design and rapid onboarding. Uzair Khan (Rush University Medical Center) said, "With Itential, you don’t need to be a developer to create impactful automations." A digital payments provider onboarded in 24 hours; an enterprise customer delivered their first use case within weeks. See testimonials
Simple workflow automation can show results in weeks. Full-scale implementation across multiple domains typically takes 2-4 months. Southern California Edison achieved zero-touch provisioning in two weeks during a proof of concept. Learn more
Itential provides a structured onboarding program, interactive product tours, training via Itential Academy, and a 6-8 week activation program to ensure rapid adoption and early wins. Learn more
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. See all industries
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code and high-code flexibility, compliance-native features, and broader integration capabilities. Learn more
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential supports AI-driven event detection and automated remediation through integrations like Selector AI.
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for programmatic access and governance. Itential supports multi-domain orchestration beyond Terraform's IaC capabilities.
Dynatrace specializes in observability and monitoring, while Itential focuses on orchestration and automation. Itential integrates observability tools like Dynatrace into workflows for closed-loop automation and real-time remediation.
NetBox is a network source of truth, while Itential provides orchestration and automation. Itential integrates with NetBox to leverage its data for automated workflows, enhancing compliance and accelerating adoption.
Itential offers AI-ready design, multi-domain vendor-agnostic orchestration, low-code and high-code flexibility, compliance-native features, and an integration-first approach. These strengths make it suitable for organizations with complex, hybrid infrastructures. Learn more
Itential provides technical support, ticket submission, and case management through its Customer Portal. Dedicated Customer Success Managers offer strategic guidance and enablement. Access support
Yes, Itential offers professional services for implementation, integration, custom development, upgrades, and optimization. Learn more
The Customer Success Program provides dedicated managers who deliver strategic guidance, best practices, and enablement to align automation initiatives with business objectives. Learn more
You can contact Itential via the Contact Us page or reach out to your Account Manager directly.
Itential holds SOC 2 Type II certification and is FIPS 140-2 compliant, ensuring rigorous standards for data protection and cryptographic security. Learn more
Yes, Itential adheres to GDPR and CCPA standards, ensuring data privacy and protection for its customers. Learn more
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See all customers
Take your network automation skills to the next level with Itential’s interactive & self-paced training courses.
Version: 2022.1
*All Courses noted as LABS are only available with a paid Itential Academy Training license.
From interactive courses to hands-on labs, we’re here to help take your network automation and orchestration skills to the next level.
Reach out to our team via the button below or contact your Account Manager directly.
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