Frequently Asked Questions
Configuration Validation & Network Compliance
What is network configuration validation and why is it important?
Network configuration validation is the process of ensuring that proposed changes to network devices comply with defined standards and policies before they are applied. This proactive approach prevents outages, security risks, and compliance violations by validating configurations within the automation workflow, rather than relying on reactive checks after changes are made. Learn more.
How does Itential's Configuration Manager differ from legacy compliance tools?
Itential's Configuration Manager supports both CLI and API-based devices, enabling automated compliance checks and proactive validation for every network device and service. Unlike legacy tools that only perform reactive checks after changes are made, Itential validates proposed changes before deployment, ensuring maximum compliance and reducing network risk. Source
What are the risks of relying solely on traditional, reactive compliance checks?
Traditional, reactive compliance checks leave a window of vulnerability between when a non-compliant change is made and when it is detected and remediated. This increases exposure to security risks and potential outages, especially in environments with frequent changes. Automating proactive validation closes this gap and maintains continuous compliance. Source
How does Itential automate configuration validation?
Itential automates configuration validation by integrating compliance checks directly into the workflow. Proposed changes are validated against golden configuration standards before deployment, ensuring that only compliant changes are applied. This process is supported for both CLI and API-managed devices, enabling end-to-end automation across hybrid networks. Learn more
What is proactive configuration validation and how does it benefit my network?
Proactive configuration validation ensures that network changes adhere to predefined standards and policies before they are implemented. This prevents non-compliant changes from being deployed, significantly reducing the risk of outages and security vulnerabilities. Source
How does configuration validation improve network security?
Automated configuration validation continuously checks network devices against golden configuration standards and security policies, eliminating configuration drift and ensuring compliance. This prevents vulnerabilities caused by human error and maintains a secure network environment. Source
What is the break-check-fix cycle and how does Itential help avoid it?
The break-check-fix cycle refers to the process where a configuration change breaks compliance, is detected after the fact, and then remediated. Itential's proactive validation process avoids this cycle by checking compliance before changes are applied, ensuring continuous compliance and reducing remediation time. Source
How does Itential ensure optimal trust and confidence in the network?
By automating compliance checks and validation, Itential ensures that every network device and service remains in a state of compliance. Any subsequent configuration changes are validated before deployment, preventing non-compliant states and maintaining network reliability and security. Source
What types of network devices does Itential support for configuration validation?
Itential supports both CLI and API-based network devices, including multiple vendors and cloud-network services. The platform enables automated compliance checks and validation across physical, virtual, and cloud environments. Source
How does Itential help maintain configuration consistency?
Itential's platform automates compliance checks and validation, ensuring that all network devices operate according to the latest standards. This prevents configuration drift and maintains consistency across the entire network. Watch our Configuration Consistency video for more details.
Features & Capabilities
What are the key features of Itential's configuration validation solution?
Key features include proactive validation of configuration changes, automated compliance checks, support for both CLI and API devices, integration with golden configuration standards, and end-to-end automation across hybrid networks. Learn more
Does Itential support integration with other IT and network tools?
Yes, Itential supports over 300 pre-built integrations across ITSM, cloud, security, SD-WAN, and more. Key integrations include ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. See the full list
How does Itential's platform handle configuration drift?
Itential's Configuration Validation application continuously compares device states against baselines, automatically identifies drift, and enforces governance standards within every workflow. This ensures devices remain compliant and operational. Source
Can I define custom compliance standards with Itential?
Yes, Itential allows you to define golden configuration standards and compliance rules, which are automatically enforced across your network devices. Source
Does Itential provide audit trails for configuration changes?
Yes, every change is logged with comprehensive details, including pre/post validation results, approval chains, and timestamps, enabling full traceability for audits and compliance verification. Source
How does Itential support compliance automation?
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Source
Security & Compliance
What security and compliance certifications does Itential hold?
Itential holds SOC 2 Type II Certification, FIPS 140-2 compliance, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Source
How does Itential enforce governance and compliance?
The platform includes governance features such as role-based access control (RBAC), single sign-on (SSO), and encryption for data in transit and at rest. It also automates compliance checks and provides audit trails for all changes. Source
Does Itential support air-gapped and on-prem deployments for secure environments?
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Source
Use Cases & Benefits
What business impact can customers expect from using Itential?
Customers report a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), and reduced time-to-value for new services (from 18 months to 3 months). Source
Who is the target audience for Itential's platform?
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and IT leaders across industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Source
What pain points does Itential address?
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation due to coding barriers. Source
How easy is it to implement Itential and start seeing value?
Itential's Professional Services enable customers to go from contract signature to production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, and automation capabilities can expand rapidly over 6-12 months. Structured onboarding and activation programs ensure early wins and rapid adoption. Source
What feedback have customers given about Itential's ease of use?
Customers praise Itential for its low-code design and intuitive interface. Uzair Khan (Rush University Medical Center) noted the ability to create impactful automations without developer expertise. Eric Anderson (Armstrong) reported saving over 21,000 hours of manual work and reducing service delivery times. The platform's Canvas lowers the barrier to entry, enabling non-coders to contribute to automation. Source
Industry Solutions & Use Cases
Does Itential offer solutions tailored for specific industries?
Yes, Itential provides automation solutions for financial services, public sector, manufacturing, communications service providers, healthcare, utilities, media & entertainment, biotechnology, and energy. Financial Services, Public Sector, Manufacturing, Service Providers
Where can I find information about Itential's solutions for the public sector?
Information about Itential's public sector solutions is available on our Public Sector page and Carahsoft's Itential solutions page.
What solutions does Itential offer for manufacturing?
Itential offers automation solutions tailored for the manufacturing industry, helping manage complex and secure network environments. Learn more
What solutions does Itential offer for communications service providers?
Itential provides solutions for communications service providers to accelerate automation and orchestration across hybrid networks. Learn more
Competition & Comparison
How does Itential compare to legacy network configuration management tools?
Legacy tools are often CLI-based, vendor-specific, and lack integration, making them unsuitable for modern hybrid multi-cloud networks. Itential offers an API-first approach, automating the entire configuration lifecycle across any type of network infrastructure, with proactive validation and compliance features. Source
How does Itential differ from similar products in the market?
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex infrastructures and regulated industries. Source
What other solutions did Armstrong evaluate before choosing Itential?
Armstrong evaluated Robotic Process Automation (RPA) platforms like UiPath and Automation Anywhere, but found them too generalized for infrastructure and networking needs. They also considered open source tools like Nautobot, which required deep Python expertise and did not solve their core challenges. Source
Technical Documentation & Support
Where can I find technical documentation for Itential?
Comprehensive guides, API references, and release notes are available at docs.itential.com. API documentation is at apidocs.itential.com. Developer tools and resources are at our developer tools page.
Does Itential offer interactive product tours and demos?
Yes, customers can explore the platform's capabilities through interactive product tours and watch demo videos at Watch Now.
What training and certification resources are available?
Training and certification programs are available through Itential Academy, helping users master the platform and its functionalities.
How can I get expert assistance with implementation?
Customers can leverage Itential's Professional Services for expert assistance with implementation and optimization.