Frequently Asked Questions
Product Overview & Capabilities
What does Itential do?
Itential provides a low-code orchestration platform designed to automate and manage both network and cloud infrastructure. The platform enables organizations to accelerate their journey toward modern, automated networks by simplifying complex workflows, integrating with IT systems, and supporting multi-domain, vendor-agnostic orchestration. [Source]
What is the Itential Automation Platform?
The Itential Automation Platform is a low-code orchestration solution that supports network and cloud infrastructure automation. It features a drag-and-drop workflow builder, compliance-native features, and over 300 pre-built integrations, enabling rapid automation across hybrid environments. [Source]
What are the key capabilities of Itential's platform?
Key capabilities include low-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native features (such as golden configurations and drift detection), an integration-first approach with 300+ pre-built integrations, self-service operations, an automation gateway, and AI-ready design for integrating with LLMs and AIOps platforms. [Source]
How does Itential's low-code environment benefit users?
Itential's low-code environment allows both developers and network engineers to build, test, and deploy automation workflows using a drag-and-drop interface. This approach closes the skills gap, enabling users without deep programming expertise to create impactful automations quickly. [Source]
What types of automation does Itential support?
Itential supports end-to-end automation across physical networks, SD-WAN, cloud, security, and hybrid setups. The platform enables closed-loop automation, configuration management, compliance validation, and integration with ITSM and CI/CD pipelines. [Source]
How does Itential integrate with Cisco Network Services Orchestrator (NSO)?
Itential offers deep integration with Cisco NSO, exposing NSO's capabilities via NETCONF, REST, and JSON RPC APIs. It supports NSO Commit Queues, Live Status calls, NACM rules, and Group Based Access Control, enabling dynamic, low-code automation workflows that leverage NSO's models and configuration management features. [Source]
What is the YANG interpretation engine in Itential?
The YANG interpretation engine in Itential dynamically generates reusable components based on Cisco NSO models. This allows for drag-and-drop creation of forms and workflows, streamlining network automation and enabling custom applications built on the platform. [Source]
How does Itential help with configuration management and compliance?
Itential enables the definition of configuration templates, allowing operators to standardize device configurations by region or use case. The platform can run audit reports against live networks to check compliance and remediate non-compliant devices manually or automatically. [Source]
What is Group Based Access Control (GBAC) in Itential?
Group Based Access Control (GBAC) in Itential restricts access to network devices, workflows, forms, and running jobs to authorized users only, enhancing security and governance in network automation. [Source]
How does Itential bridge the gap between IT and networking teams?
Itential bridges the gap by providing a vendor-agnostic, turnkey solution that connects network orchestrators and controllers with IT Service Management applications and configuration tools. This enables closed-loop network automation and unified workflows across IT and network domains. [Source]
What industries use Itential's solutions?
Itential's solutions are used by Fortune 500 telecommunications and financial services companies, as well as enterprises in healthcare, manufacturing, energy & utilities, public sector, and more. [Source]
What is the business impact of using Itential?
Customers can expect up to a 10x increase in operational agility, 70% reduction in infrastructure operations costs, 85% reduction in change-related incidents, and service delivery times improved from 45 days to the same day. [Source]
How does Itential support digital transformation?
Itential accelerates digital transformation by enabling software-driven networks, agile network operations, and integration with open standards, architectures, and best practices. This helps organizations modernize their infrastructure and maximize the impact of automation. [Source]
What is the role of open standards and architectures in Itential's solutions?
Itential leverages open standards and architectures to ensure interoperability, flexibility, and future-proofing for customers' network automation initiatives. This approach enables integration with a wide range of technologies and partners. [Source]
How does Itential help organizations realize the benefits of modern, automated networks?
By extending use cases possible with Cisco NSO and providing drag-and-drop automation creation, Itential enables customers to achieve configuration standards compliance, remediation, and a more accessible user experience, resulting in faster time-to-value and broader adoption. [Source]
What are some customer success stories with Itential?
Customers like Armstrong World Industries, Rush University Medical Center, Lumen, Southern California Edison, and a global bank have achieved significant improvements in service delivery, operational efficiency, and automation adoption. For example, Armstrong World Industries reduced service delivery from 5 days to less than 10 minutes. [Source]
How does Itential make NSO capabilities accessible to a broader audience?
Itential provides tools that make NSO's power quickly and easily accessible for anyone, regardless of technical expertise, through a low-code, drag-and-drop automation builder and dynamic workflow creation. [Source]
Where can I learn more about Itential's integration with Cisco NSO?
You can learn more by visiting Itential for Cisco NSO and watching the on-demand webinar here for a deep dive into how Itential extends NSO automation capabilities.
Features & Integrations
What integrations does Itential offer?
Itential offers over 300 pre-built integrations, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations in the Automation Marketplace. [Source]
Does Itential provide an API?
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. [Source]
Where can I find Itential's API documentation?
Itential's API documentation is available at apidocs.itential.com, providing detailed guides on how to interact programmatically with the platform. [Source]
What technical documentation is available for Itential?
Itential offers comprehensive technical documentation, including in-depth guides, API references, and release notes at docs.itential.com. Developer tools and interactive product tours are also available. [Source]
What performance monitoring features does Itential provide?
Itential provides a customizable performance and compliance dashboard for monitoring and analyzing historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. [Source]
Security & Compliance
What security features does Itential offer?
Itential offers enterprise-grade security, including encryption in transit and at rest, role-based access controls (RBAC), Single Sign-On (SSO), and comprehensive audit logging for traceability. [Source]
What compliance certifications does Itential have?
Itential holds SOC 2 Type II Certification, verifying security, availability, confidentiality, and processing integrity. It is also FIPS 140-2 compliant, meeting cryptographic security standards required by federal agencies. [Source]
Does Itential support privacy regulations like GDPR and CCPA?
Yes, Itential adheres to GDPR and CCPA standards, ensuring data privacy and protection for its customers. [Source]
What compliance features are built into the Itential platform?
The platform includes compliance-native features such as golden configurations, drift detection, validation measures, and audit logging to ensure secure and reliable operations. [Source]
Is Itential suitable for public sector or air-gapped environments?
Yes, Itential supports on-prem and air-gapped deployments, making it suitable for secure environments and public sector organizations. [Source]
Use Cases & Benefits
Who can benefit from using Itential?
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex, hybrid, or multi-vendor infrastructures. [Source]
What problems does Itential solve?
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges. [Source]
What are some common pain points expressed by Itential's customers?
Customers often face challenges with fragmented toolsets, manual workflows, network automation bottlenecks, complex multi-domain environments, legacy systems, pressure for uptime, cybersecurity risks, slow service delivery, and adoption resistance. [Source]
How does Itential help with compliance and security operations?
Itential provides configuration compliance management, validation, and remediation capabilities, integrates with security platforms, and creates a complete audit trail for every network change, ensuring compliance across multi-vendor networks. [Source]
What are the key benefits of using Itential?
Key benefits include operational agility, cost reduction, incident reduction, faster service delivery, scalability, flexibility, and ease of use for both technical and non-technical users. [Source]
Implementation & Support
How long does it take to implement Itential?
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope and complexity. For example, Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. [Source]
How easy is it to get started with Itential?
Itential offers a structured onboarding and activation program, interactive product tours, and training through Itential Academy. These resources help teams become productive quickly and deliver early automation wins. [Source]
What support services does Itential provide?
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers and professional services are also available. [Source]
What training resources are available for Itential users?
Itential Academy offers training and certification programs to help users master the platform. Interactive product tours and developer tools are also available. [Source]
Competition & Comparison
How does Itential compare to Cisco (AppDynamics, ThousandEyes)?
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential provides low-code and high-code flexibility, and compliance-native features like golden configurations and drift detection. [Source]
How does Itential differ from Arista Networks?
Arista focuses on network visibility and telemetry, while Itential offers end-to-end orchestration and automation across network and cloud infrastructure. Itential's low-code platform and AI-driven integrations provide broader coverage and faster adoption. [Source]
How does Itential integrate with Terraform?
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for reuse and programmatic access. This enhances governance and scalability beyond Terraform's Infrastructure as Code capabilities. [Source]
How does Itential work with NetBox?
Itential integrates with NetBox to leverage its data for automated workflows, enhancing NetBox's capabilities by automating network changes and ensuring compliance. [Source]
What are the advantages of Itential's vendor-agnostic approach?
Itential's vendor-agnostic orchestration provides broader compatibility and flexibility, supporting multi-domain and hybrid environments, unlike competitors tied to specific ecosystems. [Source]
Customer Experience & Proof
What feedback have customers given about Itential's ease of use?
Customers highlight the platform's low-code design, rapid onboarding, and ease of integration. For example, Uzair Khan of RUSH University Medical Center noted that Itential allows impactful automations without needing to be a developer. [Source]
Who are some of Itential's customers?
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. [Source]
What industries are represented in Itential's case studies?
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. [Source]