Frequently Asked Questions
Product Information
What is the Itential Automation Platform?
The Itential Automation Platform is a unified, integrated set of tools designed to accelerate network and infrastructure automation. It enables network teams to build automations for every network domain, including day-to-day firewall rule creation and changes, using a low-code workflow canvas and modular assets from the Automation Marketplace. Learn more.
How does Itential automate Palo Alto Panorama security rule creation?
Itential leverages a pre-built adapter for rapid integration with Palo Alto's Panorama, allowing users to automate security rule creation. The platform uses JSON Forms for user input, data transformations for API calls, and workflow orchestration to publish and run automations, reducing manual backlog and improving service connectivity. See demo.
What assets are available in Itential’s Automation Marketplace for security automation?
Itential’s Automation Marketplace offers freely available modular assets, including pre-built adapters, workflow templates, and integrations for security automation. These assets help network teams automate processes such as firewall rule creation and policy management. Explore Marketplace.
How does Itential’s low-code workflow canvas help network teams?
The low-code workflow canvas enables network teams to quickly build, test, and execute automated workflows without requiring advanced programming skills. This lowers the barrier to entry, allowing both technical and non-technical users to contribute to automation initiatives. Learn more.
What is the role of JSON Forms in Itential’s automation workflows?
JSON Forms are used for user input within Itential’s automation workflows, allowing users to provide structured data that drives API calls and workflow execution. This streamlines the process of automating security rule creation and other network changes.
How does Itential integrate with Palo Alto Panorama APIs?
Itential uses its pre-built adapter to integrate with Palo Alto Panorama APIs, enabling automated workflows for security rule creation, job execution review, and policy management. This integration simplifies API interactions and reduces manual effort.
What are the steps involved in automating security rule creation with Itential?
The steps include integrating with Panorama using the pre-built adapter, reviewing and utilizing JSON Forms for input, applying data transformations for API calls, creating and publishing workflows, and running the automation to create security rules. Watch demo.
Can I build end-to-end orchestrated processes using Itential’s pre-built assets?
Yes, Itential’s platform allows you to build end-to-end orchestrated processes by combining pre-built adapters, workflow templates, and integrations. This enables automation across multiple domains, including network and security operations.
What additional resources are available for learning about firewall automation with Itential?
Additional resources include blogs, white papers, webinars, and use case guides such as "How Current Firewall Automation Solutions Limit Your Automation Potential," "Network Security Automation," and "Orchestrating Firewall Configuration & Policy Management." Explore resources.
How does Itential help overcome manual bottlenecks in security rule changes?
Itential automates manual processes for security rule changes, reducing backlog and enabling faster access to applications and services. By integrating with Panorama APIs and providing workflow orchestration, Itential streamlines operations and improves efficiency.
What is the benefit of automating firewall policy changes with Itential?
Automating firewall policy changes with Itential reduces manual workload, accelerates service delivery, and ensures consistent policy enforcement. This leads to improved network security and operational agility. Watch demo.
How does Itential support hybrid and multi-cloud security automation?
Itential provides solutions for hybrid and multi-cloud security automation by orchestrating changes across network, cloud, and security domains. The platform abstracts APIs and logic from different systems into unified workflows, enabling seamless coordination. Read white paper.
What is the Itential Adapter for Palo Alto Panorama?
The Itential Adapter for Palo Alto Panorama is a pre-built integration that enables rapid connectivity and automation of security rule creation, policy management, and job execution within Panorama. It simplifies API interactions and supports end-to-end workflow automation.
How can I access demos and webinars about Itential’s security automation?
You can access on-demand demos and webinars such as "Automating Firewall Policy Changes with Itential" and "Closed Loop Firewall Automation Demo" via the Itential Resource Library. Watch demos.
What is the typical workflow for automating security rule creation in Itential?
The typical workflow involves integrating with Panorama, using JSON Forms for input, applying data transformations, creating and publishing workflows, running automation, and reviewing job execution and new security rules in Panorama.
How does Itential’s platform help reduce change backlog for network teams?
By automating manual processes and integrating with security platforms like Panorama, Itential reduces the backlog of change requests, enabling network teams to deliver service connectivity more efficiently and quickly.
What are the main challenges addressed by automating security rule changes with Itential?
Automating security rule changes with Itential addresses challenges such as high rate of manual changes, backlog of work, slow service delivery, and complex API interactions with Panorama.
How does Itential’s platform support compliance and auditability in security automation?
Itential’s platform includes built-in governance features, audit trails, and compliance validation, ensuring every change is logged and traceable for regulatory and operational audits. Learn more.
Features & Capabilities
What are the key features of the Itential platform?
Key features include workflow automation and orchestration, configuration management, 300+ pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. Learn more.
Does Itential support integration with ServiceNow, NetBox, Infoblox, GitHub, and other platforms?
Yes, Itential supports integration with ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, Palo Alto, and more. Over 300+ pre-built integrations are available. See full list.
What technical documentation is available for Itential?
Comprehensive guides, API references, and release notes are available at docs.itential.com. Developer tools and API documentation can be found at Developer Tools and API Docs.
What sample properties are needed to configure the Riverbed SteelConnect adapter?
Sample properties include host, port, base_path, authentication details, healthcheck, throttle, request, proxy, SSL, mongo, devicebroker, and cache settings. You must update connectivity information for your environment. See sample properties.
How do I configure the Morpheus adapter in Itential?
Sample properties for the Morpheus adapter include host, port, base_path, authentication (request_token), healthcheck, throttle, request, proxy, SSL, mongo, devicebroker, and cache settings. Update connectivity information for your specific environment. See sample properties.
Where can I find sample properties for configuring the Confluence Cloud adapter?
Sample properties for the Confluence Cloud adapter include host, port, base_path, authentication (basic user_password), healthcheck, throttle, request, proxy, SSL, mongo, devicebroker, and cache settings. Update connectivity information as needed. See sample properties.
How does Itential’s platform enable self-service operations?
Itential enables self-service operations through catalogs and APIs, allowing teams to consume automation on-demand. This empowers users to execute workflows and automations without waiting for manual intervention. Learn more.
What is the Automation Gateway in Itential?
The Automation Gateway centralizes and manages all automation assets, including scripts and playbooks, from a single interface. This streamlines asset management and reuse across the organization. Learn more.
Security & Compliance
What security and compliance certifications does Itential hold?
Itential holds SOC 2 Type II Certification, FIPS 140-2 compliance, and adheres to GDPR and CCPA standards. These certifications ensure security, availability, confidentiality, and processing integrity. Learn more.
How does Itential automate compliance checks and remediation?
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged for full traceability. Learn more.
Does Itential support on-prem and air-gapped deployments for secure environments?
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Learn more.
What governance features are built into the Itential platform?
Governance features include role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, audit trails, and policy enforcement. Learn more.
Use Cases & Benefits
Who can benefit from using Itential?
Cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy can benefit from Itential. See use cases.
What business impact can customers expect from using Itential?
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), reduced time-to-value for new services (from 18 months to 3 months), and software upgrade efficiency (from 6 hours per device to 20 minutes). See metrics.
What feedback have customers provided about Itential’s ease of use?
Customers praise Itential for its low-code design and intuitive interface. Uzair Khan (Rush University Medical Center) highlighted the ability to create impactful automations without developer expertise. Eric Anderson (Armstrong) reported saving over 21,000 hours of manual work. Teams have noted the simplicity of integrating scripts and workflows. See testimonials.
What problems does Itential solve for network and security teams?
Itential solves fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. Learn more.
How does Itential help organizations scale operations without increasing headcount?
Itential’s low-code design, 300+ pre-built integrations, and self-service catalogs enable organizations to scale operations efficiently, with customers reporting 80-90% reduction in manual effort. See metrics.
Support & Implementation
How long does it take to implement Itential?
Itential’s Professional Services enable organizations to go from contract signature to production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, with rapid expansion over 6-12 months. Learn more.
How easy is it to start using Itential?
Itential offers structured onboarding and activation programs, interactive product tours, training and certification via Itential Academy, and comprehensive documentation to ensure a smooth and rapid adoption. Take a product tour.
What support resources are available for Itential users?
Support resources include a customer portal, professional services, customer success programs, FAQs, and access to documentation and developer tools. See support options.
Competition & Comparison
How does Itential differ from similar products in the market?
Itential offers vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex, multi-vendor infrastructures and regulated industries. See comparison.
What advantages does Itential offer for different user segments?
Network engineers benefit from low-code tools, IT leadership gains operational visibility and risk reduction, enterprises manage diverse environments, and regulated industries ensure compliance with built-in governance. See advantages.