Itential provides a no-code approach to integrating with ServiceNow, allowing users to automate the entire ticket lifecycle—from creation to closure—within structured workflows. This integration enables network teams to open, update, and close ServiceNow tickets as automated steps, reducing manual effort and streamlining change management processes. (Source: Original Webpage)
With Itential, you can automate the full ServiceNow ticket lifecycle, including opening tickets, waiting for approvals, updating ticket status, and closing tickets. These steps can be incorporated into end-to-end network automation workflows, reducing time spent on manual ITSM tasks. (Source: Original Webpage)
Yes, Itential coordinates with ServiceNow approval workflows as part of its automation capabilities. Approval steps can be integrated into automated processes, ensuring compliance with organizational change management policies. (Source: Original Webpage)
Yes, Itential enables one-step data transformations with ServiceNow, allowing you to map and convert data as it moves between systems within automated workflows. (Source: Original Webpage)
You can access a variety of on-demand webinars and demos on integrating ServiceNow with Itential, including topics like automating ticket lifecycles, connecting ServiceNow to infrastructure, and enabling self-service automation. Visit the Itential Resource Library for more details. (Source: Original Webpage)
Itential automates network change management by integrating ServiceNow ticketing processes into network automation workflows. This includes automating ticket creation, approval, updates, and closure, reducing manual intervention and accelerating service delivery. (Source: Original Webpage)
Yes, Itential enables self-service automation by allowing ServiceNow flows to trigger multi-domain network services through automated workflows, empowering users to request and fulfill services on demand. (Source: Original Webpage)
Itential can integrate ServiceNow CMDB as a source of truth to drive network automation, ensuring accurate and up-to-date infrastructure data is used in automated workflows. (Source: Original Webpage)
Common use cases include automating network change management, enabling self-service network automation, orchestrating service order fulfillment, and integrating ServiceNow flows with multi-domain network services. (Source: Original Webpage)
No, Itential offers a no-code approach to ServiceNow integration, making it accessible for users without programming expertise. (Source: Original Webpage)
The Itential platform offers workflow automation and orchestration, configuration management, over 300 pre-built integrations, self-service operations, an automation gateway, compliance-native features, and AI-ready architecture. These capabilities enable end-to-end automation across network, cloud, and IT environments. (Source: Knowledge Base)
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. For a full list, visit the Automation Marketplace. (Source: Knowledge Base)
Yes, Itential features a low-code workflow builder, enabling both technical and non-technical users to create impactful automations quickly without requiring programming expertise. (Source: Knowledge Base)
Itential includes compliance-native features such as golden configurations, drift detection, compliance validation, audit trails, and role-based access control. These features help organizations enforce policy, maintain regulatory compliance, and ensure secure operations. (Source: Knowledge Base)
Yes, Itential's architecture is AI-ready and integrates with AI platforms for governed and auditable actions based on AI insights. This enables organizations to leverage AI for intelligent automation while maintaining control and compliance. (Source: Knowledge Base)
Itential provides comprehensive technical documentation, including guides, API references, and release notes at docs.itential.com, developer tools, and API documentation at apidocs.itential.com. (Source: Knowledge Base)
Itential's Automation Gateway centralizes and manages all automation assets, including scripts and playbooks, from a single interface, making it easier to govern and reuse automation logic. (Source: Knowledge Base)
Yes, Itential enables self-service operations by allowing teams to consume automation on-demand through self-service catalogs and APIs, increasing agility and reducing bottlenecks. (Source: Knowledge Base)
The Automation Marketplace is Itential's ecosystem of over 300 pre-built integrations and automation assets, covering ITSM, cloud, security, SD-WAN, and more. It helps organizations accelerate automation adoption and scale use cases quickly. (Source: Knowledge Base)
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, and compliance/SecOps teams across industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. (Source: Knowledge Base)
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), and reduced time-to-value for new services (from 18 months to 3 months). (Source: Knowledge Base)
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. (Source: Knowledge Base)
Itential provides compliance-native features such as drift detection, validation, audit trails, and policy enforcement, making it particularly beneficial for industries with strict regulatory requirements like finance and healthcare. (Source: Knowledge Base)
Customers have praised Itential for its low-code design and intuitive interface. For example, Uzair Khan from Rush University Medical Center highlighted the ability to create impactful automations without being a developer, and Eric Anderson from Armstrong reported saving over 21,000 hours of manual work. (Source: Knowledge Base)
Itential's low-code platform, 300+ pre-built integrations, and self-service catalogs enable organizations to scale automation without increasing headcount, with customers reporting 80-90% reduction in manual effort. (Source: Knowledge Base)
The primary purpose of the Itential platform is to simplify and accelerate network automation and orchestration, enabling organizations to modernize infrastructure, improve operational efficiency, and achieve compliance. (Source: Knowledge Base)
Itential abstracts APIs and logic from different systems into unified workflows, enabling seamless coordination across network, cloud, security, and IT infrastructure domains. (Source: Knowledge Base)
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. (Source: Knowledge Base)
Itential's Professional Services typically enable customers to go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, and automation capabilities can expand rapidly over 6-12 months. (Source: Knowledge Base)
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification through Itential Academy, comprehensive documentation, and professional services for expert assistance. (Source: Knowledge Base)
Itential provides a customer portal, professional services, customer success programs, and comprehensive technical documentation to support customers throughout their automation journey. (Source: Knowledge Base)
Yes, training and certification programs are available through Itential Academy, helping users master the platform and its functionalities. (Source: Knowledge Base)
Release notes for the Itential platform are available at docs.itential.com/itential-cloud/docs/release-announcements. (Source: Knowledge Base)
Itential makes it easy to get started with a structured onboarding program, interactive product tours, and comprehensive documentation, enabling organizations to achieve early wins and rapid adoption. (Source: Knowledge Base)
Yes, Itential offers professional services to assist with implementation, optimization, and scaling of automation solutions. (Source: Knowledge Base)
Developer tools to support automation projects are available at itential.com/developer-tools. (Source: Knowledge Base)
Itential holds SOC 2 Type II Certification, FIPS 140-2 compliance, and adheres to GDPR and CCPA for global data privacy. (Source: Knowledge Base)
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged for full traceability. (Source: Knowledge Base)
Yes, Itential logs every orchestration execution with comprehensive details, including pre/post validation results, enabling full traceability for audits and compliance verification. (Source: Knowledge Base)
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. (Source: Knowledge Base)
Yes, Itential has a responsible disclosure policy for security vulnerabilities, ensuring transparency and proactive security management. (Source: Knowledge Base)
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, over 300 pre-built integrations, compliance-native features, AI-ready design, and measurable business impact. These strengths make it ideal for enterprises with complex, multi-vendor environments and regulated industries. (Source: Knowledge Base)
Customers choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use for both technical and non-technical users. (Source: Knowledge Base)
Network engineers benefit from low-code tools, IT leadership gains visibility and risk reduction, enterprises with complex infrastructures leverage multi-domain orchestration, and regulated industries ensure compliance with built-in governance. (Source: Knowledge Base)
Today’s network environment is more elastic and dynamic than ever before, and network teams are tasked to keep up with an increasing volume of network changes daily. Despite this, the need to follow structured change request processes has become a requirement. This process includes opening tickets, waiting for approval, updating them, and closing them. Because these are typically manual processes, network practitioners spend a considerable amount of time in ITSM systems like ServiceNow managing tickets instead of focusing on network-related work. Itential provides a no-code approach to ServiceNow integration and automation of these processes as steps in a workflow.
In this on-demand webinar, Rich Martin, Senior Technical Marketing Engineer at Itential, demonstrates:
(So you can skip ahead, if you want.)
00:00 Demo Overview
02:53 Integrate ServiceNow + Itential Platform
07:16 View ServiceNow Tasks
08:57 Create a New Ticket
14:47 Update/Close Tickets
30:34 Review, Run, & Test Completed Automation
