Itential provides a no-code approach to integrating ServiceNow with its automation platform. This enables network teams to automate structured change request processes, including ticket creation, approval, updates, and closure, directly within workflows. The integration streamlines manual ITSM tasks, allowing practitioners to focus on network operations. For more details, visit Itential’s ServiceNow integration solution.
With Itential, you can automate the entire ticket lifecycle in ServiceNow, including opening tickets, updating them, coordinating approvals, and closing tickets. Data transformations and workflow orchestration are handled seamlessly, reducing manual intervention and accelerating change management processes.
Yes, Itential enables automation of ServiceNow ticket approvals as part of orchestrated workflows. Approval steps can be integrated and coordinated within the automation process, ensuring compliance and reducing manual delays.
Itential supports one-step data transformations with ServiceNow, allowing seamless mapping and conversion of data between systems as part of automated workflows. This simplifies integration and ensures accurate information flow.
Automating ServiceNow workflows with Itential reduces manual effort, accelerates service delivery, ensures compliance, and enables network teams to focus on higher-value tasks. It eliminates repetitive ticket management and streamlines change processes.
Yes, Itential enables end-to-end automation of network changes, from ticket creation to closure, within ServiceNow. This includes orchestrating all steps, approvals, and updates, ensuring a fully automated and auditable process. See the blog Automating Network Changes from Ticket Creation to Ticket Closure for more details.
Itential offers several on-demand demos showcasing ServiceNow integration, including enabling ServiceNow flows for multi-domain network services, connecting ServiceNow to infrastructure, delivering turnkey automation, and orchestrating service order fulfillment. Explore all demos at this page.
Itential provides a straightforward integration process to connect ServiceNow to your infrastructure. This enables automated workflows that span ticketing, approvals, and network operations, reducing manual steps and improving efficiency. See the demo How to Connect ServiceNow to Your Infrastructure with Itential for details.
Yes, Itential enables self-service network automation by publishing infrastructure automations as resource-facing services within ServiceNow. This empowers users to request and execute network changes on-demand, governed by automated workflows. See the demo How to Deliver Self-Service Network Automation with Itential & ServiceNow.
Itential streamlines service order fulfillment by orchestrating end-to-end processes within ServiceNow, automating tasks such as resource qualification, operational data collection, and order management. This reduces provisioning times and improves operational efficiency. See the demo Streamline & Orchestrate Service Order Fulfillment with the Itential App for ServiceNow OMT.
Yes, Itential can integrate ServiceNow CMDB as a source of truth to drive network automation. This ensures accurate device and configuration data is used in automated workflows, improving compliance and reducing errors. See the demo Integrating ServiceNow CMDB as a Source Of Truth to Drive Network Automation with Itential.
Itential enables automation of network change management processes by integrating with ServiceNow to orchestrate ticketing, approvals, and network operations. This reduces manual steps, ensures compliance, and accelerates change execution. See the demo How to Automate Network Change Management Processes with Itential & ServiceNow.
Itential provides on-demand webinars, blogs, and demo videos covering ServiceNow integration, automation workflows, and best practices. Key resources include the webinar Itential’s No-Code Approach to Integration for Network Automation & Orchestration and the blog Automating Network Changes from Ticket Creation to Ticket Closure.
Itential delivers turnkey infrastructure automation by integrating with ServiceNow, allowing organizations to publish automations as resource-facing services and orchestrate complex workflows without manual intervention. This accelerates service delivery and improves operational reliability. See the demo Deliver Turnkey Infrastructure Automation with the Itential ServiceNow App.
ServiceNow flows can be integrated with Itential to request multi-domain network services through self-service automation. This enables users to initiate and manage network changes across domains, improving agility and reducing operational bottlenecks. See the demo Enable a ServiceNow Flow to Request Multi-Domain Network Services through a Self-Service Automation.
Itential enables ServiceNow flows to qualify resources for requested network services by automating validation and provisioning steps. This ensures that only eligible resources are allocated, improving efficiency and compliance. See the demo Enabling a ServiceNow Flow to Qualify Resources for a Requested Network.
Yes, Itential enables ServiceNow flows to receive operational data from the network, automating data collection and reporting as part of orchestrated workflows. This supports real-time visibility and informed decision-making. See the demo Enable a ServiceNow Flow to Receive Operational Data from the Network.
The Itential platform offers lifecycle management, low-code workflow orchestration, configuration validation, self-service operations, an automation gateway, and FlowAI for agentic orchestration. It supports over 300+ pre-built integrations and compliance-native features like drift detection and audit trails. For more, visit Platform Overview.
Yes, Itential supports integration with over 300+ IT systems, including NetBox, Infoblox, GitHub, Selector AI, Kentik, Red Hat Ansible, Terraform, messaging systems, SD-WAN controllers, network controllers, and security platforms. Explore the full range at Automation Marketplace.
Itential offers robust open RESTful APIs, exposing more than 90% of platform functionality for integration, data export, and self-service. It also provides Template API, API-driven NaaS, and API triggers for event-driven automation. See API Docs for technical details.
Itential offers a comprehensive technical documentation portal with API guides, release notes, installation guides, developer tools, and open-source repositories. Access these resources at docs.itential.com.
Itential is SOC 2 Type II certified, FIPS 140-2 compliant, and adheres to GDPR and CCPA regulations. These certifications demonstrate commitment to security, data privacy, and operational integrity. Learn more at Security & Compliance.
Itential includes role-based access control (RBAC), separation of duties, zero-trust policies, encryption in transit and at rest, and comprehensive audit logging. Compliance automation and continuous validation ensure secure operations.
Itential enables up to an 80% reduction in operational costs and a 90% reduction in manual effort for tasks like upgrades and remediation. Customers have reported reducing service delivery times from 45 days to the same day and software upgrade times from 6 hours per device to just 20 minutes. Source: Platform Overview.
Itential helps cut manual process errors by 90%, improving reliability and reducing downtime through automated workflows and compliance-native features.
Customers can expect transformative business impacts, including up to 80% reduction in operational costs, 90% reduction in manual effort, 100% audit readiness, 60% faster MTTR, and accelerated innovation. These outcomes help organizations modernize infrastructure and achieve strategic goals. See Customer Stories.
Itential is designed for network engineers, automation specialists, IT managers, infrastructure leaders, network DevOps teams, developers, and builders. Industries served include telecommunications, financial services, healthcare, manufacturing, energy & utilities, public sector, media & entertainment, biotechnology, and managed service providers. See Customers.
Success stories include Lumen automating global network operations, a major U.S. airline eliminating downtime across 5,000+ devices, Southern California Edison achieving zero-touch provisioning in two weeks, S&P Global delivering same-day network services, and Deutsche Telekom increasing router upgrades by 4,400%. See Customer Stories.
Industries include telecommunications, financial services, healthcare, manufacturing, energy & utilities, public sector, media & entertainment, biotechnology & pharmaceuticals, and managed service providers. Explore case studies at Resource Page.
Customers praise Itential's low-code, user-friendly design. Uzair Khan of RUSH University Medical Center noted, "You don’t need to be a developer to create impactful automations." A media conglomerate reported, "In just one hour, we saw how powerful Itential’s solution truly is." See Customer Testimonials.
Most customers complete their first production workflow within 30–45 days. The platform's pre-built adapters, workflow templates, and Automation Gateway ensure rapid time-to-value. Simple tasks can be automated within weeks. Source: Why Choose Itential.
Itential is designed for easy onboarding, with low-code workflows, pre-built integrations, and resources like Itential Academy, product tours, and professional services. Engineers can begin automating tasks quickly, even without deep development skills.
Itential differentiates itself with vendor-agnostic orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, and measurable business impact. Unlike solutions that lock users into specific ecosystems, Itential supports diverse environments and offers flexibility for different user segments. See Why Choose Itential.
Customers choose Itential for its vendor-agnostic orchestration, low-code workflow builder, integration-first approach, compliance-native features, and proven business impact. It addresses unique needs for builders, operators, end-users, and infrastructure leaders. See Network Automation Solution.
Builders can operationalize scripts and share automations at scale; operators benefit from low-code design and self-service catalogs; end-users access standardized APIs; infrastructure leaders unify tools and enforce compliance. This flexibility supports rapid innovation and scalable operations.
Today’s network environment is more elastic and dynamic than ever before, and network teams are tasked to keep up with an increasing volume of network changes daily. Despite this, the need to follow structured change request processes has become a requirement. This process includes opening tickets, waiting for approval, updating them, and closing them. Because these are typically manual processes, network practitioners spend a considerable amount of time in ITSM systems like ServiceNow managing tickets instead of focusing on network-related work. Itential provides a no-code approach to ServiceNow integration and automation of these processes as steps in a workflow.
In this on-demand webinar, Rich Martin, Senior Technical Marketing Engineer at Itential, demonstrates:
(So you can skip ahead, if you want.)
00:00 Demo Overview
02:53 Integrate ServiceNow + Itential Platform
07:16 View ServiceNow Tasks
08:57 Create a New Ticket
14:47 Update/Close Tickets
30:34 Review, Run, & Test Completed Automation
