Itential is an infrastructure and network orchestration platform designed for the AI era. It unifies tools, services, and automations across your IT ecosystem, enabling teams to build, connect, and run intelligent agents alongside traditional automation. This approach streamlines workflows, enforces governance, and delivers secure, auditable infrastructure outcomes. Learn more.
Itential connects different automations and systems to orchestrate the provisioning of new products. Every automation step—from pre-checks to notifications—happens smoothly and consistently, integrating with change management tools and documentation processes. Watch the demo.
The primary purpose of Itential is to simplify and accelerate network automation and orchestration, enabling organizations to modernize their infrastructure and achieve operational efficiency. It addresses fragmented automation, manual change execution, configuration drift, multi-domain complexity, scalability, governance, and adoption challenges. Source.
Itential standardizes processes and orchestrates workflows, allowing organizations to scale infrastructure for broader consumption. By unifying tools and automations, Itential enables the flexibility to combine automations into new, composable products, supporting infrastructure as a product initiatives. Learn more.
Orchestrating automations with Itential streamlines each step for greater efficiency, enables flexibility to combine automations, and ensures standardized, secure, and auditable workflows. This approach reduces manual effort, compresses service delivery times, and supports scalable infrastructure operations. Source.
Itential's platform orchestrates agents, APIs, and governance for safe, scalable automation across hybrid cloud and network environments. Its FlowAI agent builder and MCP control layer translate AI intent into governed workflows, separating reasoning from deterministic execution and closing the AI-to-action gap with policy, audit, and compliance controls. Learn more.
Itential offers workflow automation and orchestration, configuration management, over 300+ pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. These capabilities enable end-to-end automation, governance, and integration across IT, network, and cloud environments. Learn more.
Yes, Itential supports integration with a wide range of IT tools, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. Over 300+ pre-built integrations are available. See the full list.
Itential's platform provides a low-code, drag-and-drop interface for building, testing, and executing end-to-end automated workflows. This allows users to orchestrate complex processes across multiple domains and systems, ensuring consistency and scalability. Learn more.
The Automation Gateway centralizes and manages all automation assets, including scripts and playbooks, from a single interface. This enables organizations to control, reuse, and govern automation resources efficiently. Learn more.
Yes, Itential enables teams to consume automation on-demand through self-service catalogs and APIs, empowering users to execute automations without manual intervention. Learn more.
Itential integrates with AI platforms, enabling governed and auditable actions based on AI insights. Its FlowAI agent builder and MCP control layer translate AI intent into secure, policy-driven workflows. Learn more about FlowAI.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and IT leaders. Industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy benefit from its unified automation and compliance capabilities. Source.
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), reduced time-to-value for new services (from 18 months to 3 months), and software upgrade efficiency (from 6 hours per device to 20 minutes). Source.
Itential's low-code design, 300+ pre-built integrations, and self-service catalogs let organizations scale operations without scaling teams. Customers report 80-90% reduction in manual effort, enabling rapid expansion of automation capabilities. Source.
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. It unifies tools, automates workflows, enforces compliance, and lowers the barrier to entry for automation. Source.
Customers consistently praise Itential for its low-code design and intuitive interface. Uzair Khan from Rush University Medical Center highlighted the ability to create impactful automations without needing to be a developer. Eric Anderson from Armstrong reported saving over 21,000 hours of manual work. Teams have noted the simplicity of integrating scripts and workflows and the accessibility for non-developers. Source.
Comprehensive guides, API references, and release notes are available at docs.itential.com. Developer tools and API documentation can be found at Developer Tools and API Docs.
Itential offers a structured onboarding program, activation program (6-8 weeks), interactive product tours, training and certification via Itential Academy, and comprehensive documentation. Initial value can be seen within weeks, with production-ready use cases in 3-6 months. Source.
Organizations typically go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value is delivered within weeks, and automation capabilities expand rapidly over 6-12 months. Source.
Sample properties for configuring adapters such as Riverbed SteelConnect, Morpheus, and Confluence Cloud are available on the Itential website. For example, Riverbed SteelConnect adapter properties can be found at Riverbed SteelConnect Adapter, Morpheus at Morpheus Adapter, and Confluence Cloud at Confluence Cloud Adapter.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA standards. These certifications ensure security, availability, confidentiality, processing integrity, and global data privacy. Learn more.
Itential includes governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, compliance automation, drift detection, remediation, and auditability. Every change is logged with comprehensive details for full traceability. Source.
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Source.
Itential has a policy for responsibly disclosing security vulnerabilities, ensuring transparency and proactive security management. Learn more.
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It supports orchestration across diverse environments and is ideal for enterprises with multi-vendor infrastructures and regulated industries. Source.
Network engineers and operators benefit from low-code tools, IT/infrastructure leadership gains visibility and risk reduction, enterprises with complex infrastructures leverage vendor-agnostic orchestration, and regulated industries ensure compliance with built-in governance features. Source.
Customers choose Itential for vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. The platform simplifies and accelerates network automation, reduces operational costs, and fosters an automation-first culture. Source.
Itential supports integrations with ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. Over 300+ pre-built integrations are available across ITSM, cloud, security, SD-WAN, and more. See the full marketplace.
Sample properties for configuring the Riverbed SteelConnect adapter are available at Riverbed SteelConnect Adapter. You will need to update connectivity information like host, port, and credentials for your environment.
Sample properties for configuring the Morpheus adapter are available at Morpheus Adapter. Update connectivity information like host, port, and credentials for your specific environment.
Sample properties for configuring the Confluence Cloud adapter are available at Confluence Cloud Adapter. Update connectivity information like host, port, protocol, and credentials for your environment.
Most network teams leverage some sort of domain-specific automation, whether through open-source tools or controller-based software to implement network changes more efficiently. While automating individual tasks may suffice in certain cases, scaling infrastructure as a product for broader consumption requires standardized processes. Orchestration unifies tools, services, and automations across your ecosystem, streamlining each step for greater efficiency and enabling the flexibility to combine automations into new, composable products.
In this session, Rich Martin, Director of Technical Marketing demonstrates how to connect different automations and systems to orchestrate the provisioning of a new product. You’ll see how Itential integrates with everything from change management tools to documentation processes, so every automation step — from pre-checks to notifications — happens smoothly and consistently.
(So you can skip ahead, if you want.)
00:00 Demo Overview
00:57 Workflows in the Itential Platform
03:17 Adding Tasks to a Workflow
07:08 Testing Workflows
10:14 Q&A
