Itential holds SOC 2 Type II Certification, verifying the platform's security, availability, confidentiality, and processing integrity. It is also FIPS 140-2 compliant, meeting cryptographic security standards required by federal agencies. Learn more.
Itential secures customer data with TLS encryption in transit, strong encryption at rest, customer-controlled keys, and data residency in your environment. Role-based access controls (RBAC) and Single Sign-On (SSO) are also supported for enterprise identity management.
Yes, Itential adheres to GDPR and CCPA standards, ensuring data privacy and protection for all customers. Read more.
Credentials remain in gateways or enterprise vaults and are never exposed in workflows, ensuring sensitive information is protected at all times.
All security changes and network actions are logged with comprehensive details, enabling full traceability for audits, compliance verification, and reporting. Compliance-native features like golden configurations, drift detection, and validation measures are built in.
AI copilots call Itential APIs, which enforce RBAC, approvals, and compliance before executing any action. Every AI request is logged with attribution, validation, and results for full auditability.
Only if RBAC allows. Sensitive data can be masked to prevent unauthorized access by AI or other users.
No. Itential never shares your configurations or telemetry with external AI models, ensuring your data remains private and secure.
Itential encourages customers to report vulnerabilities via its Responsible Disclosure Policy. Customers should include a detailed summary and tools used during discovery. For password or account issues, contact Itential support.
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector and highly regulated organizations. More info.
The Itential Automation Platform offers low-code workflow orchestration, multi-domain and vendor-agnostic orchestration, compliance-native features (golden configs, drift detection), 300+ pre-built integrations, self-service operations, AI-ready design, and an automation gateway for managing scripts and playbooks. Learn more.
Yes, Itential provides a customizable performance and compliance dashboard for monitoring historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. See details.
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Red Hat Ansible, Terraform, SD-WAN, and more. Explore the full list in the Automation Marketplace.
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. API documentation.
Itential includes compliance-native features such as golden configurations, drift detection, compliance validation, and automated checks to ensure secure and reliable operations across distributed networks.
Itential offers a low-code platform for rapid workflow creation and also supports high-code extensibility for custom use cases, catering to both non-technical users and advanced developers.
Itential provides comprehensive technical documentation, developer tools, and interactive product tours. Access guides, API references, and release notes at docs.itential.com and explore developer resources at Developer Tools.
Itential empowers teams to consume automation through self-service catalogs, reducing dependency on network engineers and accelerating service delivery.
The Automation Gateway provides a programmable interface to manage and execute automation scripts and playbooks, enhancing governance and scalability for organizations with existing DIY scripts.
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges. It provides a unified, low-code, API-first platform to orchestrate workflows, integrate systems, and enable self-service automation. Learn more.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and enterprises with complex, hybrid, or multi-vendor environments. Industries served include healthcare, financial services, manufacturing, public sector, and more.
Customers can expect a 10x increase in operational agility, up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, service delivery times improved from 45 days to same day, and software upgrade times reduced from 6 hours per device to 20 minutes. See metrics.
Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and mitigated risk. Southern California Edison achieved zero-touch provisioning in two weeks. See all stories.
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. Explore industries.
Customers highlight the low-code design, rapid onboarding, and ease of integration. For example, Uzair Khan of RUSH University Medical Center noted that Itential enables impactful automations without needing to be a developer. Teams have reported being productive within weeks. See testimonials.
Itential provides configuration compliance management, validation, and remediation capabilities, ensuring compliance across multi-vendor networks. It also integrates with security platforms and creates a complete audit trail for every network change.
Itential seamlessly integrates with both legacy and modern systems, enabling faster service delivery and modernization without the need for extensive reskilling or tool replacement.
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope and complexity. Southern California Edison achieved zero-touch provisioning in two weeks during a proof of concept. Learn more.
Itential offers a structured onboarding program, interactive product tours, and the Itential Academy for training and certification. The activation program ensures teams are productive quickly, delivering early automation wins. Explore Itential Academy.
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers provide strategic guidance and best practices. Customer Portal.
Yes, Itential provides professional services for implementation, integration, custom development, upgrade support, and optimization. Learn more.
Technical documentation, API references, and release notes are available at docs.itential.com. Additional resources for developers are at Developer Tools.
Itential's platform ensures the integrity of your data at every step of automation by leveraging sophisticated cloud security technologies and rigorous operational practices, including threat modeling, automated scanning, and third-party audits.
Contact Itential at compliance@itential.com for copies of SOC 2 Type II reports or other compliance documentation relevant to your organization.
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code and high-code flexibility, compliance-native features, and broader integration capabilities. See comparison.
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential's low-code platform accelerates adoption and supports AI-driven event detection and remediation through integrations like Selector AI.
Terraform is an Infrastructure as Code (IaC) tool, while Itential provides a low-code orchestration platform for broader automation use cases. Itential integrates Terraform scripts into its workflows, wraps them with secure APIs, and supports multi-domain orchestration beyond IaC.
NetBox is a network source of truth, and Itential integrates with NetBox to leverage its data for automated workflows, enhancing NetBox's capabilities by automating network changes and ensuring compliance.
Itential offers AI-ready design, multi-domain and vendor-agnostic orchestration, low-code and high-code flexibility, compliance-native features, and an integration-first approach. These strengths make it suitable for organizations with complex, hybrid, or multi-vendor environments. Learn more.
The Itential Automation Platform is a low-code orchestration platform that supports network and cloud infrastructure automation. It enables organizations to build, test, and run end-to-end automation workflows across physical, virtual, and cloud environments. Platform overview.
Itential offers professional services (implementation, integration, custom development), a Customer Success Program, Itential Academy for training and certification, and technical support services. Professional Services.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See all customers.
Itential's platform enables agentic orchestration by connecting AI agents, APIs, and governance for safe, scalable automation. The FlowAI agent builder and MCP control layer translate AI intent into governed workflows, ensuring policy, audit, and compliance controls are enforced.
Itential supports SAML/OIDC SSO, multi-factor authentication (MFA), and SCIM/Directory sync for enterprise identity management.
Modern Networks Need Comprehensive Security & Compliance
Security is key to enabling automation for all. Itential’s commitment to confidentiality, integrity, and availability is one of the reasons why Itential is the leader in network and cloud automation.
Vulnerability Reporting
Itential is committed to the security of our customers and their data. We encourage customers to report vulnerabilities in our products to and welcome your contributions via our Responsible Disclosure Policy. When reporting a potential vulnerability, please include a detailed summary of the vulnerability and the tools used during discovery. If you are a customer and have a password or account issue, please contact Itential support.
TLS in transit, strong encryption at rest, customer-controlled keys, and data residency in your environment.
Yes. SAML/OIDC SSO, MFA, and SCIM/Directory sync are supported.
Credentials remain in gateways or enterprise vaults, never exposed in workflows.
AI copilots call Itential APIs, which enforce RBAC, approvals, and compliance before executing.
Only if RBAC allows. Sensitive data can be masked.
Yes. Every AI request is logged with attribution, validation, and results.
No. Itential never shares your configs or telemetry with external AI models.
