The Itential ServiceNow App is an application available in the ServiceNow Store that enables ServiceNow users to run automations published in the Itential Platform. This allows ServiceNow workflows to utilize Itential automations through Actions, making it simple for ServiceNow designers to integrate network and infrastructure automations into IT processes without requiring network expertise. Learn More | View Documentation
The app allows IT organizations to present network and infrastructure automations directly in the Now Platform, enabling users to run these automations to complete IT service requests with cloud-like efficiency. This reduces manual ticket churn, accelerates service delivery, and streamlines IT processes by embedding automation into ServiceNow Flows. Read more
Itential Actions are a set of automation triggers that can be embedded directly in a ServiceNow Flow. They allow ServiceNow users to request and receive network resources in real-time, gather operational network data for reports and audits, and orchestrate changes across multiple network domains. Example Flows are provided to help jumpstart development. Learn More
The app is installed by a ServiceNow Administrator using the standard process for installing applications from the ServiceNow Store. No custom code is required, and installation can be completed in minutes. Watch installation demo
The Itential ServiceNow App is installed in ServiceNow and allows ServiceNow users to run automations published in the Itential Platform. The Itential Adapter for ServiceNow is installed in the Itential Platform and allows Itential users to automate ServiceNow tasks (like creating or updating tickets) via ServiceNow's API. Learn More
No, ServiceNow users can only run existing automations that have been published in the Itential Platform. To create new automations, users need access to the Itential Automation Platform itself.
Once assigned the Itential services role, ServiceNow users can access the Itential section from the main navigation menu, select the automation to run, complete a form, and submit it. Automations can also be triggered from within ServiceNow Flows using Itential Actions.
Access is managed through user or service accounts in the Itential Platform, which are granted permissions to run specific automations. In ServiceNow, user accounts are assigned an Itential user role to select and run automations published in specific Itential instances, ensuring both platforms maintain control.
The ServiceNow app logs all automations run from the ServiceNow platform. This data is stored in a table and can be reviewed by a ServiceNow Admin, including details such as user, automation name, date/time, job ID, and IAP instance. Further details are available in the Itential platform's Operations Manager.
Yes, the ServiceNow App includes example Flows that demonstrate how to use Itential Actions in Flow Designer, helping users get started with process automations.
Network connectivity must be available between ServiceNow and the Itential Platform (direct or via MID servers) with HTTPS access. Credentials (username/password or authentication token) must be created, and RBAC configured to allow access to published automations by the ServiceNow App's user or role.
Network connectivity to the Itential Platform must be available (direct or via MID servers) with HTTPS access. Admin and user accounts must be created in ServiceNow, and Itential Platform instances must be configured within ServiceNow.
The app supports use cases such as querying network inventory and operational data, qualifying network resource availability for new services or sites, and provisioning new network services as part of larger IT request processes (e.g., configuring data center, cloud, SD-WAN, and security infrastructure).
By enabling ServiceNow users to run automations directly from the Now Platform and embed them in Flows, the app reduces the need for manual ticket handling and accelerates the completion of IT service requests.
The app provides a self-service catalog of automations, allowing ServiceNow users to access and run network and infrastructure automations without needing network engineering expertise, thus accelerating service delivery and reducing dependency on specialized teams.
It streamlines operation and integration with existing MID server deployments, reduces complex IT request processes, eliminates the need for custom integration code, and provides administrative control over automation access and audit capabilities.
IT management can increase efficiency by enabling infrastructure automation within ServiceNow, reduce time to deliver services to end-users, and eliminate integration burdens and backlogs for ServiceNow teams.
Examples include generating lists of network devices, querying active routes, identifying available ports or interfaces, allocating IP addresses, and provisioning new services across data center, cloud, SD-WAN, and security infrastructure.
The app can be installed from the ServiceNow Store in minutes and configured without the need for custom code or application developers, enabling rapid deployment and value realization.
Network engineers can authorize access to automations with service accounts using OAuth 2.0, reduce the backlog of network changes, eliminate the need to maintain custom ServiceNow integrations, and focus on creating, testing, and publishing new automations.
As network and infrastructure teams publish new self-service automations in the Itential Platform, the ServiceNow app dynamically identifies and makes them available to ServiceNow users, ensuring up-to-date access to the latest automations.
Yes, the app is designed to scale the use of infrastructure automations to any ServiceNow end-user, supporting broad adoption and self-service capabilities across the organization.
ServiceNow Admins can audit and review automation execution details directly from the ServiceNow platform, while further job execution details are available in the Itential Platform's Operations Manager, providing comprehensive oversight for both teams.
No, the app provides codeless integration, eliminating the need for custom coding or specialized ServiceNow engineering expertise for installation and operation.
The app allows ServiceNow users to embed and run network automations directly from a ServiceNow Flow using published Itential Actions, enabling real-time automation within IT processes.
The app supports HTTPS for secure communication and OAuth 2.0 for authorizing access to automations via service accounts.
By enabling self-service automation and reducing manual processes, the app helps network teams address IT request backlogs more efficiently, freeing up time for higher-value tasks.
The app streamlines operation and integration with existing MID server deployments, ensuring secure and efficient connectivity between ServiceNow and the Itential Platform.
Comprehensive technical documentation is available at docs.itential.com/opensource/docs/servicenow-application, including installation, configuration, and usage guides.
Network connectivity must be available between the ServiceNow instance and the Itential Platform, either directly or using MID servers, with HTTPS protocol access enabled.
Admin and user accounts must be created in ServiceNow, and users must be assigned the Itential services role to access and run automations.
Itential Platform instances are configured within ServiceNow as part of the app setup, allowing ServiceNow users to select which instance and automation to run.
Yes, all automations run from ServiceNow are logged and can be reviewed by ServiceNow Admins, with additional job execution details available in the Itential Platform's Operations Manager.
Interactive demos and product tours are available at itential.com/product-tours/ and in the resource library, including step-by-step guides and video walkthroughs.
Yes, customers can access technical support, submit tickets, and manage cases through the Itential Customer Portal at itential.atlassian.net/servicedesk/customer/portals.
Customer stories and use cases are available in the Itential Resource Library at itential.com/resources/?_sft_resource_type=customer-stories, including examples from healthcare, manufacturing, financial services, and more.
The app leverages Itential Platform's enterprise-grade security, including encryption in transit and at rest, RBAC, and audit logging. Itential is SOC 2 Type II certified and FIPS 140-2 compliant, supporting GDPR and CCPA standards. Learn more
Itential holds SOC 2 Type II certification and is FIPS 140-2 compliant, ensuring rigorous standards for security, availability, confidentiality, and cryptographic protection. Details here
Yes, all automation activity is logged with comprehensive details, enabling full traceability for audits, compliance verification, and reporting.
The app integrates with the Itential Platform, which supports 300+ pre-built integrations including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista, Cisco, F5, GitHub, Infoblox, Juniper, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations
Yes, the Itential Platform is API-first, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. API documentation
The app benefits network engineers, ServiceNow admins, IT management, and any ServiceNow end-user who needs to automate network and infrastructure service requests, especially in organizations seeking to accelerate service delivery and reduce manual processes.
Organizations can expect faster service delivery, reduced operational costs, elimination of manual ticket churn, and improved IT efficiency by enabling self-service automation and streamlining IT request processes.
Yes, organizations such as Armstrong World Industries, Rush University Medical Center, and a global digital payments company have achieved significant improvements in service delivery and automation efficiency using Itential solutions. See customer stories
Industries include enterprise, financial services, healthcare, manufacturing, energy & utilities, public sector, communications service providers, and neocloud & AI data centers. Explore industries
The app addresses pain points such as fragmented toolsets, manual processes, network automation bottlenecks, and slow service delivery by providing unified, low-code, API-first automation accessible directly from ServiceNow.
The Itential ServiceNow App is vendor-agnostic, supports multi-domain orchestration, and offers low-code and high-code flexibility. Unlike vendor-specific solutions, it integrates with diverse environments and provides compliance-native features, making it suitable for organizations with complex, hybrid infrastructures. Why Itential
Customers have highlighted the app's low-code design, rapid onboarding, and ease of integration. For example, RUSH University Medical Center noted that Itential enables impactful automations without requiring programming expertise, and a digital payments provider was able to connect API specs and start building automations within 24 hours. See testimonials
IT organizations are constantly pushed to deliver infrastructure services more efficiently to provide a more cloud-like experience to their users. However, with ServiceNow development resources in high demand, network infrastructure is often slow to be integrated with ServiceNow environments, making life harder for network teams and ServiceNow teams alike. With Itential’s ServiceNow app, users can run infrastructure automations, directly from the Now Platform – reducing the time to complete new requests and rapidly deliver services to end users.
With the Itential ServiceNow app, available in the ServiceNow store, IT organizations can present network and infrastructure automations into the Now Platform, allowing users to run these automations to complete IT service requests and deliver infrastructure service request with cloud-like efficiency.
Take your infrastructure automations to the next level with Itential’s capabilities to embed and run network automations directly from a ServiceNow Flow using the set of published Itential Actions. These Actions enable ServiceNow users to request and receive any network resources in real-time, and by embedding these automation requests directly in a Flow, IT organizations will operate more efficiently by mitigating any bottlenecks associated with unnecessary delays caused by manual processes between teams.
The Itential ServiceNow application can be installed and configured, from the ServiceNow store in minutes, without requiring the assistance of application developers to write custom code. After installation, network and infrastructure automations that are published in the Itential Platform can be made available to specified ServiceNow users through a dashboard or included in IT processes by utilizing Itential Actions in a ServiceNow Flow, allowing them to run the appropriate automations to complete IT request more quickly. As network and infrastructure teams publish more self-service automations, they are immediately identified by the ServiceNow platform through the application, where ServiceNow users can access and run them to complete more work in less time.
Get the Itential ServiceNow App
Itential Actions that are directly embedded in a ServiceNow Flow give ServiceNow teams access to a self-service catalog that enables their IT processes to directly gather operational network data, request new network resources, or orchestrate changes across multiple network domains.
The Itential ServiceNow application is a critical component for every IT organization looking to become more efficient through their investment in the ServiceNow platform. By delivering a simplified, streamlined solution that brings network and infrastructure automations into the ServiceNow platform, Itential helps enterprises deliver infrastructure changes more efficiently.
The Itential ServiceNow App is an application found in the ServiceNow Store that can be installed in an organization’s ServiceNow instances. Once installed and configured, the app allows ServiceNow users to run automations published in the Itential Platform, making ServiceNow a user of Itential’s automation capabilities. The ServiceNow App also enables ServiceNow workflows to utilize Itential automations through the use of Actions, making it simple for a ServiceNow designer to utilize Itential automations with custom IT processes, without requiring network knowledge.
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The Itential Adapter for ServiceNow is installed in the Itential Platform and allows Itential users to utilize common ServiceNow tasks from a workflow. It essentially allows the Itential platform to become a user of the ServiceNow platform, utilizing its API to automate common tasks like creating, updating, and closing tickets or running queries on database tables.
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Your ServiceNow Administrator will install the app using the same method that is used to install any other application from the ServiceNow Store.
See the following YouTube video for details: ServiceNow Store | How to Try, Buy, and Install Apps
Once a ServiceNow user has been assigned the Itential services role, they can access the Itential section from the main navigation menu in ServiceNow. Under this section, they can click Itential Automation Services and specify the Itential instance and automation to run by using drop-down boxes. After completing a form and submitting it, the automation is run on the specified Itential platform.
For customers who want to run Itential automations from within a ServiceNow Flow, they can use the Itential Actions, that are published as part of the ServiceNow App, and utilize them in Flow Designer. Once the app is installed, there are also example Itential Flows that show how to utilize Itential Actions.
No, the Itential ServiceNow App provides users in ServiceNow with access to run existing Itential automations that have already been published. To create network automations, users would need access to the Itential Automation Platform.
In the Itential Platform, user accounts or service accounts are created and given access to run specific automations that are published in Operations Manager. In the ServiceNow platform, user accounts are assigned an Itential user role to select and run the automations published in specific Itential instances. This allows both platforms to have controls over automations.
Yes. The ServiceNow App includes a set of Actions that are specific to managing and executing automations in the Itential platform. In addition to the published Actions, there are also a number of example Flows that can be reviewed in Flow Designer to help you get started using Actions in your own process automations.
The ServiceNow app enables logging of all automations that are run from the ServiceNow platform. This data is stored in a table and can be reviewed by a ServiceNow Admin without leaving the platform, under “Itential Automation Services.” Details include user, automation name, date/time, job id, and IAP instance. You can also view the Job execution greater detail from inside the Itential platform, under Operations Manager. Having both methods of automation oversight provides appropriate visibility for both teams operating in each platform.
