Itential offers codeless integration with ServiceNow, enabling every API call to be available as drag-and-drop tasks in orchestration workflows. This allows teams to onboard both production and development versions of ServiceNow in the same platform, quickly adapting automations for new versions and upcoming changes. Learn more.
Itential supports automated end-to-end network change management, self-service catalog entries for running network automations, using ServiceNow CMDB as a network inventory source of truth, and enabling self-serve infrastructure with Itential Actions for ServiceNow Flows. These use cases streamline change requests, automate ticket updates, and allow teams to provision complex network services efficiently. Watch demo.
Itential workflows can open new change request tickets, automate ticket updates in real-time, and close tickets upon completion. This eliminates manual "swivel-chair" processes and ensures complete change documentation throughout the network change lifecycle. Watch demo.
Yes, Itential enables ServiceNow users to access self-service catalog entries that run network automations. Workflows can be securely published to operate with ServiceNow self-service catalogs, and data provided to workflows is validated using JSON Schema to reduce human error. Watch demo.
Itential integrates with ServiceNow CMDB via APIs to create and populate inventory tables with live network data. This enables real-time querying of network devices and services, robust pre-check and post-check processes, and the use of ServiceNow as a source of truth for network inventory. Watch demo.
Itential Actions allow ServiceNow teams to embed and run network infrastructure orchestrations directly from ServiceNow Flows. This enables IT processes to gather operational network data, request new resources, and orchestrate changes across multiple domains for efficient IT service delivery. Watch demo.
You can browse and onboard pre-built ServiceNow assets from the Itential Automation Marketplace. These modular components help automate common ServiceNow processes, such as creating and updating tickets or operating service catalog resources.
Orchestrating ServiceNow tasks with Itential reduces manual effort, saves time, and accelerates IT and infrastructure service delivery. Teams can automate ticket management, resource provisioning, and change documentation, improving operational efficiency.
Yes, Itential's rapid integration capabilities enable no-code integration with ServiceNow and other IT or network systems, eliminating costly integration efforts and enabling robust orchestration flows. Learn more.
Itential offers over 300 pre-built integrations and a growing library, making it one of the most comprehensive integration platforms available. Learn more.
Yes, Itential provides a no-code adapter builder that allows users to create custom integrations with homegrown or proprietary systems in minutes. Learn more.
Itential can automate traditional CLI-based network devices, modern API-driven dashboards, and cloud-native network services, supporting both legacy and modern network environments.
Itential enables orchestration of the entire process, from ticket creation to closure, including gathering data from IPAM, updating ServiceNow tickets, and notifying team members in real time. This allows network teams to focus on strategic tasks rather than manual operations. Explore integration capabilities.
Teams can quickly onboard both production and development versions of ServiceNow in the Itential platform, adapting automations for new versions and upcoming changes with minimal effort.
Itential uses JSON Schema validation to ensure that data provided to workflows is accurate and reduces human error, improving reliability and compliance in network automation processes.
Yes, Itential enables the provisioning of complex network services with orchestrated workflows that span multiple network domains, integrating ServiceNow tasks for unified automation.
By automating ticket creation, updates, and closure, and enabling self-service catalog entries, Itential significantly reduces manual effort and accelerates IT service delivery for ServiceNow users.
You can access demos, webinars, blogs, and documentation on ServiceNow integration with Itential via the Resource Library and Documentation site.
The Itential Automation Platform is a low-code orchestration solution for network and cloud infrastructure. It supports multi-domain, vendor-agnostic orchestration, compliance-native features, 300+ integrations, self-service operations, and AI-ready design. Learn more.
Key features include low-code workflow orchestration, multi-domain support, compliance-native capabilities (golden configs, drift detection), 300+ integrations, self-service automation catalogs, AI-ready design, and an automation gateway for managing scripts and playbooks. Details here.
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. API docs.
Itential integrates with ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, SD-WAN, and more. Explore all integrations in the Automation Marketplace.
Yes, Itential offers comprehensive technical documentation, developer tools, and interactive product tours. Access guides, API references, and release notes at docs.itential.com.
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant. The platform also adheres to GDPR and CCPA standards, supports RBAC, SSO, and provides audit logging for full traceability. Security & Compliance.
Itential includes compliance-native features such as golden configurations, drift detection, and automated validation measures. All security changes are logged for audit and reporting, supporting regulatory and organizational compliance. Learn more.
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations and those with strict security requirements.
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on scope and complexity. Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. Read case study.
Itential offers a structured onboarding program, interactive product tours, training via Itential Academy, and a 6-8 week activation program to ensure rapid adoption and early wins. Get started.
Itential's low-code design and onboarding program make it easy for both technical and non-technical users to start building automations quickly. Customers report being productive within weeks, with some connecting API specs and building automations within 24 hours. Customer feedback.
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers provide strategic guidance and enablement. Customer Success.
Yes, Itential provides professional services for implementation, integration, custom development, upgrades, and optimization. Learn more.
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges. Learn more.
Cloud network engineers, NetOps, DevOps, infrastructure architects, compliance and SecOps teams, and enterprises in financial services, healthcare, manufacturing, public sector, and utilities can benefit from ServiceNow integration with Itential. Details here.
Customers can expect a 10x increase in operational agility, up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, same-day service delivery, and reduced time-to-value for new services. See metrics.
Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and mitigated risk. Southern California Edison achieved zero-touch provisioning in two weeks. Customer stories.
Customers report rapid onboarding and ease of use. Uzair Khan (RUSH University Medical Center) noted that "you don’t need to be a developer to create impactful automations." Teams have been productive within weeks, and some started building automations within 24 hours. Testimonials.
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code/high-code flexibility and compliance-native features for secure operations. See comparison.
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation, including AI-driven event detection and automated remediation through integrations like Selector AI. Itential supports both network and cloud infrastructure, offering broader coverage. See details.
Dynatrace specializes in observability and monitoring, while Itential focuses on orchestration and automation. Itential integrates observability tools like Dynatrace into workflows for closed-loop automation, transforming insights into actionable workflows for real-time remediation. Learn more.
Terraform is an Infrastructure as Code tool, while Itential provides a low-code orchestration platform for broader automation use cases. Itential integrates Terraform scripts into workflows, wrapping them with secure APIs for programmatic access and multi-domain orchestration. Terraform integration.
NetBox is a network source of truth, while Itential provides orchestration and automation capabilities. Itential integrates with NetBox to leverage its data for automated workflows, enhancing network changes and compliance. NetBox integration.
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. Industry case studies.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See all customers.
Itential’s codeless integration with ServiceNow enables every API call to be available as drag-and-drop tasks in an orchestration workflow. Easily onboard production and development versions of ServiceNow in the same platform so teams can quickly adapt existing automations for use with new versions and stay ahead of upcoming changes
Itential supports a wide range of use cases for customers looking to integrate with and leverage ServiceNow for change management, CMDB, and self-service network automation and orchestration.
By incorporating network orchestrations with common ServiceNow tasks that would normally require a manual “swivel-chair” and “copy and paste” process, workflows can easily open a change request ticket, update the ticket at every stage of the network change process, and close the ticket when it is complete.
Integrate Itential with ServiceNow at the API level so that NetOps, DevOps, and application teams can work together to provide ServiceNow self-service catalog entries that run Itential automations for network requests.
Integrate Itential workflows with ServiceNow using APIs to create a new inventory table and populate it with details from the live network, which creates the opportunity to utilize ServiceNow as a source of truth for network inventory.
Utilize Itential Actions to directly embed and run network infrastructure orchestrations from within a ServiceNow Flow. Itential Actions give ServiceNow teams access to a self-service catalog that enables their IT processes to directly gather operational network data, request new network resources, or orchestrate changes across multiple network domains, enabling you to deliver IT services at maximum efficiency.
Itential provides a robust ecosystem of reusable, modular components that will help your network and infrastructure teams quickly automate common ServiceNow processes that are typically accomplished through manual efforts. These pre-built assets can be easily onboarded into the Itential Platform, where users can use them as drag-and-drop tasks in an orchestrated workflow that operate with ServiceNow to accomplish tasks like creating and updating change request, incident, or request item tickets or operating and ordering resources from a service catalog.
By orchestrating ServiceNow tasks with network and infrastructure automation, your organization will reduce effort, save time, and deliver IT and infrastructure services faster than ever before.
The Itential Platform is engineered to integrate quickly with any network and IT system that your organization has adopted today, and tomorrow. Itential can automate all types of networks, from traditional CLI-based network devices to more modern networking solutions that use API-driven dashboards and even cloud-native network services. By supporting both networks and IT systems, an automation workflow can be built to automate more than just changes to network devices, they can include gathering data from an IPAM, opening and updating tickets in ServiceNow, and notifying team members in real time with updates in Slack. Supporting the orchestration of the entire end-to-end process, from ticket creation to ticket closure, allows network teams to spend more time focusing on the network.
Explore Itential’s Integration Capabilities
Itential’s rapid integration capabilities eliminate costly integration efforts and enable new, more robust orchestration flows.
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Itential has the most comprehensive integration library on the planet and its growing.
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Have custom or homegrown systems? No problem, easily build your own integration with Itential’s no-code adapter builder in minutes.
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