Itential's Network Services Automation & Orchestration solution enables organizations to automate and orchestrate the full lifecycle of network services, from initial deployment to day 2 operations. It helps modernize foundational infrastructure, improve operational efficiency, and scale operations to meet dynamic business needs by reducing manual processes and integrating with existing IT ecosystems.
Itential automates and orchestrates services such as load balancers, DNS/IPAM, firewall rules, connectivity services, service provisioning (Day 0/1), day 2 change management, and delivers these services via self-service portals or API interfaces.
Automating network services is crucial because manual service requests are slow, error-prone, and require coordination across multiple dashboards and vendor tools. Automation and orchestration enable faster, more reliable service delivery, reduce manual overhead, and improve customer satisfaction by meeting business demands quickly.
Itential addresses legacy challenges by integrating with existing systems, automating manual processes, and providing a unified orchestration layer. This reduces the need for manual referencing of multiple dashboards, accelerates service delivery, and ensures consistent, compliant configurations across distributed environments.
Network orchestration is the coordination and management of multiple automated tasks across different systems, tools, and domains to execute complete, end-to-end workflows. Itential implements orchestration by integrating with ITSM, IPAM, source control, and network controllers, managing the entire lifecycle of network services and enabling self-service operations.
Key features include low-code workflow automation, configuration management with golden templates, API-first architecture, integration with 300+ systems, pre-built workflows for common use cases, compliance and drift detection, and self-service catalogs for on-demand automation.
Itential automates the entire process from request to validation, configuration, and deployment. By integrating across vendors and domains and publishing services to catalogs or APIs, service teams can consume network services without manual overhead, reducing delivery times from weeks to minutes or hours.
Yes, Itential supports ingesting existing scripts, playbooks, or automations and wrapping them into governed workflows. This accelerates adoption and avoids the need to rebuild existing automation assets.
Itential includes golden configuration templates, drift detection and prevention, policy checks before deploying changes, role-based access control, audit trails, and the ability to validate changes via external sources of truth or ITSM systems.
Self-service is enabled through service catalogs or exposed APIs/portals. Internal teams or applications can request services via these interfaces, with workflows governed, validated, and deployed through orchestrated backend processes.
Itential federates data from multiple domains and tools, applies standardized golden configurations and policy templates, conducts compliance and drift checks, and uses visual workflows to abstract vendor or domain differences, ensuring consistent and reliable service delivery.
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. For a full list, visit the Automation Marketplace.
Yes, Itential provides pre-built workflows for use cases such as DNS, IPAMs, load balancers, firewall rules, and more, which can be quickly extended to automate network change orchestrations.
Itential's API-first architecture allows quick and easy integration with any IT system, network service, or cloud platform using standards-based, published API documentation. This enables users to leverage API methods in orchestration workflows for maximum flexibility and extensibility.
Main use cases include accelerating Day 0/1 deployment of new services, ensuring configuration standardization and compliance, streamlining Day 2 change management, and orchestrating across multi-domain, multi-vendor networks.
Customers can expect reduced time to deliver new services, fewer manual errors, lower operational overhead, ability to scale with higher request volumes, improved visibility, and increased customer satisfaction from faster service delivery.
Yes. For example, Armstrong World Industries automated workflows and integrated tools like ServiceNow, reducing service delivery times from days to minutes. RUSH University Medical Center used Itential to streamline network operations and respond quickly to critical IT needs. Fiserv standardized orchestration across a multi-vendor network, accelerating service delivery and reducing risk. See more at Itential Customer Stories.
Itential's low-code design, 300+ pre-built integrations, and self-service catalogs allow organizations to scale operations without increasing headcount. Customers have reported 80-90% reduction in manual effort and significant improvements in operational agility.
Customers have achieved a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, and improved service delivery times from 45 days to the same day. Time to create new services has been reduced from 18 months to 3 months, and software upgrade times from 6 hours per device to just 20 minutes.
Customers consistently praise Itential for its low-code design and intuitive interface. For example, Uzair Khan from RUSH University Medical Center highlighted that impactful automations can be created without developer expertise. Eric Anderson from Armstrong reported saving over 21,000 hours of manual work and reducing service delivery times significantly. See more testimonials at Why Itential.
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. This eliminates inefficiencies and enables organizations to modernize their infrastructure.
Itential addresses pain points such as fragmented automation, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation due to coding barriers.
Cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy can all benefit from Itential's solutions.
Yes, Itential provides automation solutions specifically for sectors such as financial services, public sector, manufacturing, healthcare, service providers, and more. Details are available on the respective industry pages on the Itential website.
Itential offers automation and orchestration solutions for government agencies, supporting secure, compliant, and efficient network operations. More information is available on the Public Sector page.
Yes, Itential provides automation solutions tailored for the manufacturing industry, helping organizations manage complex and secure network environments. See the Manufacturing page for details.
Itential integrates with NetBox for network source of truth and ServiceNow for IT service management, among many other systems. These integrations enable unified automation and orchestration across the IT ecosystem.
The partnership delivers an integrated solution for AI-driven, closed-loop automation, allowing network teams to automatically detect and remediate issues within their infrastructure, moving from reactive troubleshooting to proactive, automated operations.
Information about Itential's public sector solutions is available on Carahsoft's Itential solutions page and on the main Carahsoft site.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Learn more.
Itential logs every orchestration execution, including pre/post validation results, approval chains, and timestamps, enabling full traceability for audits and compliance verification. Built-in governance features include RBAC, SSO, and encryption for data in transit and at rest.
Yes, Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged for auditability and compliance verification.
Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs for public sector organizations.
Yes, Itential has a responsible disclosure policy for security vulnerabilities, ensuring transparency and proactive security management. Details are available on the Security & Compliance page.
Itential's Professional Services typically take 3-6 months from contract signature to a production-ready platform with active use cases. Initial value can be seen within weeks as the first use cases go live during onboarding, with rapid expansion over the next 6-12 months.
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification via Itential Academy, comprehensive documentation, and professional services for expert assistance. See Get Started for more details.
Comprehensive technical documentation, including guides, API references, and release notes, is available at docs.itential.com. Developer tools and API documentation are also accessible via the Itential website.
Support options include a customer portal, professional services, customer success programs, and access to Itential Academy for training and certification. More information is available on the Customer Success and Professional Services pages.
Itential makes it easy to get started with interactive product tours, onboarding and activation programs, and comprehensive documentation. The low-code platform allows both technical and non-technical users to quickly create impactful automations.
Itential stands out with vendor-agnostic, multi-domain orchestration, a low-code workflow builder, integration-first approach with 300+ pre-built integrations, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex, multi-vendor infrastructures and regulated industries.
Network engineers and operators benefit from low-code tools that simplify automation without programming expertise. IT/infrastructure leaders gain visibility and can demonstrate ROI. Enterprises with complex infrastructures leverage vendor-agnostic orchestration, and regulated industries benefit from built-in governance and compliance features.
Armstrong evaluated Robotic Process Automation (RPA) platforms like UiPath and Automation Anywhere, but found them too generalized for infrastructure and networking needs. They also considered open source tools like Nautobot, but these required deep Python expertise and did not solve their core challenges. Source
Customers should choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. Itential enables organizations to modernize infrastructure, reduce costs, and accelerate service delivery. Learn more.
Digital transformation requires an agile network. More and more applications now depend on the network to deliver increasing application traffic faster than ever before. Legacy solutions are unable to keep up with today’s dynamic, always changing, highly distributed network environments that require tuning and management to meet these requirements. Automation and orchestration drives the ability to modernize your foundational infrastructure and improves operational efficiency, agility, and the ability to scale operations to meet the demands of the business.
White Paper: End-to-End Network Automation for Network Services
To gain the speed and agility required to keep pace with fast-changing business needs, IT and networking organizations must mitigate manual network operations and focus on enabling network services automation and orchestration. From initial deployment to day 2 operations and beyond, automation ensures every network component is properly configured, accelerating the delivery of applications and services to the business.
Reduce Manual Overhead
Reduce or eliminate the need to manually reference multiple dashboards and consoles to gather the data required to make network changes.
Improve Operational Efficiency
Realize greater efficiency by enabling your network team will do more work in less time and focus on tasks that increase network performance and reliability.
Deliver Services Faster
Reduce time to complete a new service request from weeks to minutes or hours by orchestrating network services and network changes together, increasing customer satisfaction by exceeding expectations.
Scale Operations
Easily create, test, and publish secure orchestrated workflows from a self-service portal from Itential or an external application, like ServiceNow.
One of the most prestigious multinational financial institutions invested in a new load balancing solution to properly meet the demands of growth and increase customer satisfaction. This required them to migrate their existing legacy solution to a new load balancing solution from F5 networks. However, this migration process, if executed using high-touch manual methods, would take years to complete. With over 17,000 existing IP addresses that would need to be migrated along with the adoption of new microservices configurations, the number of changes for this migration increased exponentially. Not wanting to rely on external contractors for this process, they needed a solution that could integrate with their existing legacy environment, automate changes to the new solution, and provide self-service capabilities for their internal teams so they could deliver network services faster.
Customer Quote
By leveraging Itential’s Automation Platform, we were able to remove a lot of manual time from our network teams and enable service teams with their own self-service portal to manage load balancers.
Director of Network Services
Large European Bank
Armstrong World Industries faced a growing backlog of service requests and the limitations of their homegrown orchestration system. By adopting Itential’s event-driven platform, they automated workflows, integrated tools like ServiceNow, and reduced service delivery times from days to minutes while achieving measurable ROI.
Customer Quote
Users now get faster service delivery because Itential automates the entire process. What used to take days now takes minutes, and that’s a massive improvement for us.
Eric Anderson
Senior Infrastructure Architect at Armstrong
The RUSH University Medical Center team tackled their challenges of supporting a sprawling network that supports three hospitals and over 30 remote sites by adopting Itential to reduce operational bottlenecks, streamline mundane tasks, and respond quickly to critical IT needs — improving the efficiency of healthcare delivery while maintaining patient safety.
Customer Quote
The game-changer for us with Itential is how it abstracts the complexity of automation. In the past, scripting and automation were intimidating because they required you to be a programmer first and a network engineer second. But with Itential, you don’t need to be a developer to create impactful automations. You can take building blocks and create workflows that solve real problems quickly and effectively, without the need for manual intervention.
Uzair Khan
Manager of Network Services, RUSH University Medical Center
In 2023, Fiserv’s network processed $2.03 trillion USD in transactions — meaning network reliability is absolutely essential. At the same time, accelerating the delivery of network engineering is key to supporting innovative application development. By adopting Itential to orchestrate and standardize network services across their distributed, multi-vendor network, Fiserv has been able to lower the barrier to entry for network engineers to use automation and accelerate service delivery while simultaneously reducing the risk of incidents caused by human error.
Customer Quote
Itential will make us more money by increasing our velocity to deliver infrastructure. It will save us money, because to deliver more, I won’t need any significant increase in headcount. And it keeps me off the front page by allowing me to ensure infrastructure is consistently secured everywhere.
Michael Wynston
Director of Network Architecture & Automation at Fiserv
By leveraging DevOps principles combined with the ease of use of the Itential Platform, the Lumen IT and Operations teams were able to partner and quickly deliver end-to-end orchestrations scaling over 200 million jobs and tasks per month. This has resulted in enabling customers to rapidly respond to changing market demands by providing agile, on-demand and responsive network and cloud services.
Customer Quote
Itential has made it possible for our customers to utilize the Lumen application and data delivery platform in a way that best suits their individual needs –regardless of product mix, location, scale, scope and speed.
Richard Batelaan
Former EVP North America Operations at Lumen
Itential provides the ability to integrate with the IT ecosystem your organization has today and the flexibility to continue to integrate with the systems you may use tomorrow. The Itential Platform easily integrates with any network services, to be used in network orchestration workflows and easily creates orchestrations that can query or update these services immediately when needed by the workflow. Whether the network service provides data for a network change, or it provides connectivity for an application, it’s part of the orchestration process and no longer requires manual, human intervention.
Network organizations can orchestrate the use of network services to optimize network operations by leveraging the unique features of Itential’s automation and orchestration solutions such as:
Include any necessary network services, from gathering data to updating load balancers and firewalls, into your orchestrations by dropping them into a visual workflow canvas, ensuring the network is configured correctly and operating efficiently.
Enable networking teams to manage network configuration and enable security teams to audit both CLI and API-based network infrastructure with modern network tools to ensure uniform and secure configuration of network devices and services.
Quickly and easily integrate with any IT system, network service, or cloud platform using standards-based, published API documentation and easily use the API methods in orchestration workflows.
Quickly extend your network change orchestrations to network services for DNS, IPAMs, load balancers, firewall rules, and more.
Things like load balancers, DNS/IPAM, firewall rules, connectivity services, service provisioning (Day 0/1), Day 2 change management, and delivering these services via self-service or API interfaces.
Because service requests often take too long (days/weeks), rely on manual coordination, and are error-prone across multiple dashboards, controllers, and vendor tools. Automation + orchestration enables faster, more reliable service delivery.
By automating from request → validation → configuration → deployment, integrating across vendors and domains, and publishing services to a catalog or via APIs so service teams or apps can consume them without manual overhead.
Yes. Itential supports ingesting existing scripts, playbooks, or automations and wrapping them into governed workflows. This speeds up adoption and avoids rebuilding work already done.
It includes golden configuration templates, drift detection and prevention, policy checks before deploying changes, role-based access, audit trails, and ability to validate changes via external sources of truth or ITSM systems.
Through a service catalog or exposed APIs/portals. Internal teams or apps can request services via these interfaces. Workflows behind these services are governed, validated, and deployed via orchestrated backend processes.
By federating data from multiple domains/tools, applying standardized golden configs and policy templates, conducting compliance and drift checks, and using it in visual workflows that abstract vendor or domain differences.
Reduced time to deliver new services, fewer manual errors, lower operational overhead, ability to scale with higher request volumes, better visibility, improved customer satisfaction from faster delivery.
