Itential's ServiceNow integration provides a single integration point for orchestrating network service order fulfillment and change management operations. It simplifies integration with diverse network technologies, allowing ServiceNow to manage approvals and processes while Itential executes network changes, validates compliance, and returns results to ServiceNow. Learn more.
Itential offers several products for ServiceNow, including the Itential ServiceNow App (self-service automation catalog), Itential Actions for ServiceNow Flow Designer (embed automations in ServiceNow Flows), Itential App for ServiceNow OMT (order management and fulfillment), and the Itential ServiceNow Adapter (codeless API integration). Explore the App.
The Itential ServiceNow App allows network teams to present self-serve network and infrastructure automations in ServiceNow via a dynamic catalog. It uses Itential’s API to discover published automations and renders associated forms directly in ServiceNow, enabling users to run automations without manual intervention. Explore the App.
Itential Actions for ServiceNow Flow Designer enable ServiceNow users to embed and run network automations directly from a ServiceNow Flow. These actions allow real-time requests and fulfillment of network resources, streamlining operations and reducing manual steps. Explore Itential Actions.
The Itential App for ServiceNow OMT integrates ServiceNow Order Management with the Itential Automation Platform, enabling end-to-end order management and orchestrated fulfillment across multiple network technologies and vendors. Product owners can quickly publish orchestrated network services into the ServiceNow OMT Product Catalog. Explore the OMT App.
The Itential ServiceNow Adapter provides codeless integration, making every ServiceNow API call available as drag-and-drop tasks in Itential automation workflows. Teams can onboard production and development versions of ServiceNow in the same platform, adapting automations for new versions easily. Learn more.
No, Itential integrates natively using APIs, eliminating the need for fragile custom integration code or ServiceNow development expertise.
Yes, AI copilots can take natural language requests, create ServiceNow tickets, and have Itential execute compliant workflows end-to-end, enabling intelligent automation across infrastructure operations.
Common use cases include VLAN provisioning, firewall rule updates, software upgrades, drift remediation, and compliance validation, all triggered by ServiceNow tickets and automated by Itential.
Itential streamlines the creation of new services and orchestrated fulfillment in ServiceNow OMT, supporting RFS specification publishing, TMF641 order fulfillment, and service add/modify/delete operations. Integrations include ITSM, OMT, and TNI.
Itential enables orchestrated change management and self-service for network services across the ServiceNow portfolio, including service modification via TMF641 and operational changes via Service Catalog, Service Bridge, or API. Integrations include OMT, ITSM, and TNI.
Itential provides self-service and closed-loop automation for troubleshooting and remediation of infrastructure changes, triggered via Service Management Catalog or API, and supports closed-loop triggers via Telecommunications Service Operations (TSOM) or API. Integrations include ITSM and Service Operations.
Itential manages and maintains infrastructure compliance across services and resources, with compliance actions triggered by Service Management, GRC, or API. Compliance can be integrated with other Day 2 activities to confirm compliance pre- and post-change. Integrations include GRC and ITSM.
Itential orchestrates end-to-end order management and service termination, including service termination via TMF641 Order Management and coordination with TNI to track resource release and reallocation. Integrations include TNI and ITSM.
Network and infrastructure teams can dynamically publish automations in ServiceNow, decreasing time from months to minutes, reduce manual backlog, manage automation access, transform network capabilities into revenue-generating services, and gain visibility into order fulfillment status.
ServiceNow teams and catalog owners benefit from standardized app installation, elimination of manual API documentation, reduced integration code maintenance, simplified product composition, and the ability to incorporate Itential capabilities across multiple vendors and technologies into their product catalog.
IT management and product owners can improve customer experience by accelerating IT request delivery, reduce manual processes between network and ServiceNow teams, deliver self-service automations, accelerate time-to-revenue, create new multi-technology hybrid services, and enable self-service for end users.
Teams can schedule a custom demo, take interactive product tours, and watch demo videos to explore Itential's capabilities. Visit Contact Us or Product Tours to get started.
Itential supports integrations with ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations in the Automation Marketplace.
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. API documentation is available for developers.
Yes, workflows can be associated with custom API endpoints when published in Operations Manager, allowing programmatic requests and integration with other systems. Watch the demo.
Comprehensive technical documentation, including guides, API references, and release notes, is available at docs.itential.com. Developer tools and interactive product tours are also available.
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security required by federal agencies. Learn more.
Itential adheres to GDPR and CCPA standards, ensuring data privacy and protection. All security changes are logged for full traceability, audit, and compliance verification. Security & Compliance.
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations with strict security requirements.
The platform includes compliance-native features such as golden configurations, drift detection, and validation measures to ensure secure and reliable operations across distributed networks.
Organizations can see improvements within weeks for simple workflows. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope. Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. Read the story.
Itential offers comprehensive onboarding and activation programs, interactive product tours, and training via Itential Academy. Teams can be productive in weeks, with a structured activation program delivering early automation wins. Get Started.
Customers report rapid onboarding and ease of use. For example, Uzair Khan of RUSH University Medical Center said, "With Itential, you don’t need to be a developer to create impactful automations." A digital payments provider noted, "Within 24 hours we had all of our API specs connected and working." See more testimonials.
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges by providing unified, low-code, API-first automation.
Customers can expect a 10x increase in operational agility, up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, same-day service delivery, and reduced time to create new services from 18 months to 3 months. Learn more.
Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and mitigated risk. Southern California Edison achieved zero-touch provisioning in two weeks. See all customer stories.
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. See industry case studies.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See more.
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential provides low-code and high-code flexibility and compliance-native features for secure operations. Learn more.
Arista focuses on network visibility and telemetry, while Itential offers end-to-end orchestration and automation for both network and cloud infrastructure, with low-code adoption and AI-driven event detection. Learn more.
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for reuse and programmatic access, supporting multi-domain orchestration beyond Terraform's IaC capabilities. Learn more.
Itential integrates with NetBox to leverage its data for automated workflows, enhancing NetBox's capabilities by automating network changes and ensuring compliance, with a low-code platform for faster adoption. Learn more.
Itential is AI-ready by design, supports multi-domain, vendor-agnostic orchestration, offers low-code and high-code flexibility, compliance-native features, and an integration-first approach with 300+ pre-built integrations. Why Itential.
With Itential + ServiceNow:
Itential’s deep integration with ServiceNow accelerates time to deliver new services to end users and reduces time to complete requests by providing network and infrastructure teams as well as ServiceNow users with multiple ways to run and manage infrastructure automations with cloud-like efficiency.
Explore our product portfolio for ServiceNow:
The Itential ServiceNow app, available in the ServiceNow Store, provides network teams the ability to present self-serve network and infrastructure automations into the ServiceNow Platform through a dynamic self-service catalog. It uses Itential’s API to dynamically discover any published automations along with their associated forms and can render those forms directly in ServiceNow any time a user decides to run an automation in the platform.
Itential’s ServiceNow app also provides advanced capabilities to embed and run network automations directly from a ServiceNow Flow, using the set of published Itential Actions. These Actions enable ServiceNow users to request and receive any network resources in real-time, resulting in more efficient operations.
The Itential OMT app, available in the ServiceNow store, provides a fully integrated solution that combines the power of ServiceNow Order Management with the speed and flexibility of the Itential Automation Platform to create an end-to-end order management and orchestrated fulfillment solution – across multiple network technologies and vendors. The solution enables teams to dynamically publish Itential fulfillment services into the ServiceNow OMT Product Catalog, enabling product owners to quickly incorporate orchestrated network services into their new and existing products.
Itential’s codeless integration with ServiceNow enables every API call to be available as drag-and-drop tasks in an Itential automation workflow. Easily onboard production and development versions of ServiceNow in the same platform so teams can quickly adapt existing automations for use with new versions and stay ahead of upcoming changes.
Comprehensive use cases spanning activation and deployment to ongoing change management.
Streamline creation of new services & provide orchestrated fulfillment of ServiceNow OMT.
Integrations with ServiceNow:
ITSM, OMT, TNI
Orchestrated change management & self-service for network services across ServiceNow portfolio.
Integrations with ServiceNow:
OMT, ITSM, TNI
Provide self-service & closed loop automation for troubleshooting & remediation of infrastructure changes.
Integrations with ServiceNow:
ITSM, Service Operations
Manage & maintain infrastructure compliance across services and resources.
Integrations with ServiceNow:
GRC, ITSM
Orchestrate end-to-end order management & service termination.
Integrations with ServiceNow:
TNI, ITSM
Itential’s products for ServiceNow are a critical component for every IT organization looking to become more efficient through their investment in the ServiceNow platform.
By delivering a simplified, streamlined solution that brings network and infrastructure automations into the ServiceNow platform, Itential helps enterprises and service providers deliver and manage infrastructure changes more efficiently.
ServiceNow manages approvals and processes; Itential executes network changes, validates compliance, and returns results to ServiceNow.
VLAN provisioning, firewall rule updates, software upgrades, drift remediation, and compliance validation — all triggered by ServiceNow tickets.
No. Itential integrates natively using APIs, eliminating fragile custom integration code.
Less swivel-chair work. ServiceNow stays the process of record, while Itential handles execution and compliance.
Yes. AI copilots can take natural language requests, create ServiceNow tickets, and have Itential execute compliant workflows end-to-end.
