Frequently Asked Questions
Product Overview & Purpose
What is the primary purpose of the Itential Automation Platform?
The Itential Automation Platform is designed to simplify and accelerate network automation and orchestration. It enables organizations to modernize their infrastructure, unify automation tools, and achieve operational efficiency across hybrid cloud and network environments. The platform provides a low-code, cloud-native SaaS solution that connects IT systems with network technologies for end-to-end configuration, compliance, and automation. Learn more.
How does Itential help network engineers operationalize automation without scrapping existing scripts?
Itential enables network engineers to integrate their existing automation scripts, such as Python, Ansible, and Terraform, into its platform without requiring a rip-and-replace approach. The platform dynamically discovers and onboards these scripts, allowing them to be used as components in visual workflows. This integration-focused approach lets teams enhance and reuse their current automations, saving time and preserving previous investments. Read the blog.
What makes Itential's approach to network automation unique?
Itential's platform offers a single-application, integrated approach that allows users to keep and enhance their existing automations. Its low-code workflow builder and drag-and-drop canvas enable quick creation of custom workflows, integration with IT and network systems, and seamless data transformation. This approach eliminates manual integration work and enables scalable automation across complex environments.
How does Itential enhance existing scripts and automations?
Itential allows existing scripts to be decorated and enhanced with JSON schema input validation layers. This eliminates manual pre- and post-checks, streamlines validation logic, and enables easy updates without modifying the original scripts. The platform also provides tools for configuration management, automated remediation, and reporting, centralizing all configuration files for easy backups and restorations.
What are the main benefits of using Itential for network automation?
Itential delivers scalable automation, reduces manual operations, simplifies network management, and maintains compliance. Its integrated approach empowers network teams to save time, reduce errors, and accelerate service delivery without discarding valuable existing automations.
Features & Capabilities
What features does the Itential Automation Platform offer?
The platform offers workflow automation and orchestration, configuration management, integration with over 300+ pre-built adapters, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. These capabilities enable end-to-end automation, compliance validation, and seamless integration with IT and network systems. Platform Overview
Does Itential support integration with popular automation tools?
Yes, Itential supports integration with tools such as Ansible, Terraform, Python scripts, ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. The platform also offers over 300+ pre-built integrations across ITSM, cloud, security, SD-WAN, and more. Automation Marketplace
How does Itential handle configuration management?
Itential automates compliance and remediation for network devices using golden configurations and policy checks. The platform centralizes configuration files, enabling easy backups, restorations, and management. Automated validation and remediation tools ensure reliable operations and compliance across the network. Learn more
Can Itential automate pre- and post-checks for network changes?
Yes, Itential's platform enables automation of pre- and post-checks by integrating validation logic and input schemas into workflows. This reduces manual work, eliminates errors, and streamlines change management processes.
What is the Automation Gateway in Itential?
The Automation Gateway is a feature that centralizes and manages all automation assets, including scripts and playbooks, from a single interface. It enables teams to organize, share, and reuse automation components efficiently. Learn more
Pain Points & Solutions
What common challenges do network engineers face with task-based automation?
Network engineers often face challenges such as fragmented automation tools, manual integration work, configuration drift, non-compliance, and difficulty scaling operations. Task-based automation leaves automations siloed, requiring manual work for pre- and post-checks, data gathering, and change management ticket updates. These issues hinder scalability and efficiency.
How does Itential address fragmented automation and tool sprawl?
Itential unifies disconnected automation tools into a single orchestration layer, coordinating changes, enforcing compliance, and providing end-to-end governance. This eliminates the chaos of disparate automations and enables scalable, integrated workflows across network, cloud, and IT systems.
What problems does Itential solve for organizations?
Itential solves problems such as manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. The platform automates end-to-end workflows, validates configurations, abstracts APIs, and enables self-service automation, reducing manual effort and operational risks.
How does Itential help with configuration drift and compliance?
Itential's Configuration Validation application continuously compares device and system states against defined baselines, automatically identifies drift, and enforces governance standards. This ensures continuous compliance and reduces operational risks.
How does Itential enable organizations to scale operations?
Itential's low-code design, 300+ pre-built integrations, and self-service catalogs allow organizations to scale operations without increasing headcount. Customers report 80-90% reduction in manual effort, enabling efficient growth and automation adoption.
Use Cases & Target Audience
Who can benefit from using Itential?
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and IT/infrastructure leadership. Industries represented include telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Learn more
Is Itential suitable for hybrid and multi-cloud environments?
Yes, Itential supports orchestration across physical networks, SD-WAN, cloud, and hybrid setups. Its vendor-agnostic approach makes it ideal for enterprises with multi-vendor and multi-domain infrastructures.
What are some real-world use cases for Itential?
Use cases include automating network changes from ticket creation to closure, integrating existing scripts into scalable workflows, enforcing compliance, managing configuration drift, and orchestrating multi-domain changes across network, cloud, and IT systems. Download the eBook
Which enterprise companies trust Itential for automation?
Itential is trusted by Armstrong, Blackfoot Comms, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush, S&P Global, Southern California Edison, Tim, and Virgin Media O2. See customer stories
Are there customer stories similar to the global manufacturing company's success?
Yes, you can explore stories from Armstrong World Industries and a multinational biotech company that achieved global self-service networking with Itential. Visit our customers page for more examples.
Implementation & Ease of Use
How long does it take to implement Itential?
Itential's Professional Services enable customers to go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, and automation capabilities can expand rapidly over the next 6-12 months. Professional Services
How easy is it to get started with Itential?
Itential offers a structured onboarding program, activation program, interactive product tours, training and certification through Itential Academy, and comprehensive documentation. These resources ensure a smooth transition and rapid time to value. Product Tours | Documentation
What feedback have customers given about Itential's ease of use?
Customers praise Itential for its low-code design and intuitive interface. Uzair Khan from Rush University Medical Center highlighted the ability to create impactful automations without needing to be a developer. Eric Anderson from Armstrong reported saving over 21,000 hours of manual work and reducing service delivery times. The platform's Canvas lowers the barrier to entry, enabling non-developers to contribute to automation. Why Itential
What technical documentation is available for Itential?
Itential provides comprehensive guides, API references, release notes, and developer tools. Official documentation is available at docs.itential.com, API documentation at apidocs.itential.com, and developer tools at Developer Tools.
Security & Compliance
What security and compliance certifications does Itential hold?
Itential holds SOC 2 Type II Certification, FIPS 140-2 compliance, and adheres to GDPR and CCPA standards. These certifications ensure security, availability, confidentiality, and processing integrity. Security & Compliance
How does Itential ensure compliance and governance?
The platform includes governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, compliance automation, drift detection, and audit trails. Every change is logged with comprehensive details for full traceability and auditability.
Does Itential support public sector and air-gapped deployments?
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Security & Compliance
What is Itential's responsible disclosure policy?
Itential has a policy for responsibly disclosing security vulnerabilities, ensuring transparency and proactive security management. Security & Compliance
Business Impact & Metrics
What business impact can customers expect from using Itential?
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), reduced time-to-value for new services (from 18 months to 3 months), and improved software upgrade efficiency (from 6 hours per device to 20 minutes). Why Itential
How does Itential compare to similar products in the market?
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex infrastructures, regulated industries, and teams seeking scalable automation without specialized coding skills. Why Itential
Why should a customer choose Itential?
Customers should choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use. The platform empowers both technical and non-technical users to create impactful automations quickly, reducing operational costs and accelerating service delivery. Why Itential