Itential is an infrastructure and network orchestration platform designed for the AI era. It simplifies and accelerates network automation, enabling organizations to modernize their infrastructure, unify automation tools, and achieve operational efficiency across hybrid cloud and multi-domain environments. Learn more.
The primary purpose of Itential is to unify fragmented automation tools, automate manual change processes, enforce compliance, and provide end-to-end governance for network and IT operations. It addresses challenges like tool sprawl, manual execution, configuration drift, and scaling operations. Source
Itential automates network change processes, integrates with existing scripts and tools, and provides standardized workflows to reduce human error and mitigate security risks. By replacing manual, siloed scripts with orchestrated, governed workflows, organizations can ensure consistent, secure operations. Source
Key requirements include orchestration across multiple systems (e.g., ServiceNow, IPAM, network controllers), a low-code environment for rapid automation development, seamless integration with existing tools (like Ansible and Terraform), and self-service capabilities to empower teams. Source
Core features include workflow automation and orchestration, configuration management, 300+ pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. Source
Yes, Itential offers a low-code, drag-and-drop workflow builder and form-driven automation, enabling both technical and non-technical users to create impactful automations without coding expertise. Source
Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems (Slack, Microsoft Teams), Arista Networks, Cisco, F5, and Palo Alto. Full list
Itential exposes automations as self-service offerings via APIs, ServiceNow, and its automation catalog, allowing teams to request and execute network changes without manual intervention from network engineers. Source
Golden Configuration standardization ensures devices and services across multi-vendor, multi-domain networks are always compliant with defined baselines. Itential provides flexible, reusable templates for managing any device or service, automating compliance and remediation. Source
Itential supports configuration management, firewall updates, self-service networking, software upgrades, load balancer management, device backups, inventory, and compliance validation across CLI and API devices. Source
Itential enables automation of routine network changes, reducing time to completion by up to 90%, load balancer configuration by 80%, and firewall configuration by 50%. This accelerates time to market and reduces manual onboarding efforts. Source
Customers have reported a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), and reduced time-to-value for new services (from 18 months to 3 months). Source
Cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Source
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation due to coding requirements. Source
Itential's low-code and form-driven automation environment enables domain experts to build and consume automations without needing to re-skill or re-train as developers, expanding automation participation across teams. Source
The company struggled with manual network change processes, siloed scripts, inability to scale automation, security vulnerabilities, and slow adoption of automation despite investments in Ansible and Terraform. Source
Itential's orchestration capabilities and flexible integration approach enable teams to break down silos, increase collaboration, and reduce the technology gap by making automation accessible and easy to use. Source
Organizations typically go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks, and automation capabilities expand rapidly over the next 6-12 months. Source
Resources include a structured onboarding program, activation program (6-8 weeks), interactive product tours, Itential Academy for training and certification, comprehensive documentation, and professional services for expert assistance. Source
Yes, Itential provides extensive technical documentation, including guides, API references, release notes, and developer tools. Access these resources at docs.itential.com and API documentation.
Itential makes it easy to start with interactive product tours, onboarding programs, training via Itential Academy, and comprehensive documentation. Customers have reported rapid onboarding, with API specs connected and automations built within 24 hours. Source
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA standards for global data privacy. Source
Itential includes built-in governance features such as role-based access control (RBAC), single sign-on (SSO), encryption for data in transit and at rest, compliance automation, drift detection, remediation, and comprehensive audit trails for traceability. Source
Yes, Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs. Source
Itential has a responsible disclosure policy for security vulnerabilities, ensuring transparency and proactive security management. Source
Itential offers vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with complex, multi-vendor infrastructures and regulated industries. Source
Network engineers benefit from low-code tools, IT leadership gains visibility and risk reduction, enterprises manage diverse environments effectively, and regulated industries ensure compliance with built-in governance features. Source
Single-domain automation focuses on tasks within one area, like a data center or cloud. Multi-domain orchestration connects and automates processes across all domains, providing true end-to-end automation and breaking down silos. Source
Shifting to multi-domain orchestration enables end-to-end process automation across different technology stacks and teams, breaking down silos, increasing efficiency, and delivering faster, more reliable services. Source
Yes. Lumen surpassed its goal of making 80% of configuration changes machine-to-machine; Fiserv coordinated multiple automation systems for improved speed and consistency; Southern California Edison unified workflows and data for network modernization and AI-assisted operations. Lumen Case Study, Fiserv Case Study, SCE Case Study
Customers praise Itential's low-code design and intuitive interface. Uzair Khan (Rush University Medical Center) highlighted impactful automations without developer skills; Eric Anderson (Armstrong) reported saving over 21,000 hours of manual work; a media conglomerate's team saw immediate, scalable use cases in a one-hour workshop. Source
Teams can connect API specs and begin building automations within 24 hours, as reported by a Lead Network Engineer at a digital payments company. Source
The company enabled engineers without coding expertise to leverage automation, integrated networking with ServiceNow change management, standardized golden configuration, reduced routine network change time by 90%, load balancer config time by 80%, and firewall config time by 50%. Source
Banking & Financial Services
Enabled engineers without coding expertise to leverage automation.
Integrated networking with ServiceNow change management processes.
Standardized Golden Configuration across multi-vendor, multi-domain CLI and API devices and services.
Reduced time to complete routine network changes by 90%.
Reduced time to update load balancer configuration by 80%.
Reduced time to update firewall configuration by 50%.
Faced with network security vulnerabilities due to manual network change processes and scattered silos of scripts, this leading digital payments company needed to find a scalable solution for automating their network operations. With such a large and distributed network as well as efforts focused on shifting workloads to the cloud, it became very clear that their efforts with scripts and CLI automation could not scale to meet the complexity of their network due to the time, effort, and cost associated.
Even with their existing investment in Ansible and Terraform scripts to execute changes, they struggled to encourage automation adoption and could not scale their efforts to automate use cases quickly enough. Addressing security vulnerabilities would mean finding the right set of tools to accelerate automation and increase adoption across the team.
Network Engineer
This digital payments company needed a way to mitigate the need to re-skill and re-train their team so that domain experts could focus their expertise on solving engineering challenges by offloading repetitive, time consuming tasks.
Itential is the only solution that could enable rapid development of automations with modularized common capabilities that can support multiple use cases and applications, as well as providing a no-code, drag-and-drop workflow canvas to make building orchestration workflows as easy as possible. In addition, Itential provided them with pre-built workflow components that did not require custom code to be integrated with their existing scripts.
Lead Network Engineer
With Itential, their network team can quickly capture requirements, create workflows to meet the requirements, and deploy the orchestrated services to production through our:
By leveraging the Itential Automation Platform, their team was able to orchestrate the following use cases in the first few months, with many more to follow:
With Itential’s orchestration capabilities and the ability to seamlessly onboard their existing CLI automations, this digital payments company has reduced time to market through self-service capabilities for software upgrades and firewall configuration management as well as reduced manual efforts for onboarding new devices and accelerated configuration change process. With our flexible integration approach, their team can now kick off workflows from ServiceNow for full ticket to ticket automation.
In addition, they have also increased team collaboration to break down a siloed approach to network management, reducing the technology gap with Itential’s easy-to-use automation and orchestration capabilities.
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