Itential provides a low-code orchestration platform for automating and managing network and cloud infrastructure. The platform enables organizations to streamline complex workflows, integrate with multi-vendor environments, and accelerate service delivery by automating network processes across hybrid cloud and on-premises systems. Source
Key capabilities include low-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native features (golden configurations, drift detection), 300+ pre-built integrations, self-service automation catalogs, and AI-ready design for integrating with LLMs and AIOps platforms. Source
Itential centralizes and standardizes automation across hybrid cloud and multi-vendor infrastructures, enabling orchestration of workflows at scale and seamless integration with distributed environments. This approach eliminates fragmented toolsets and manual processes, improving efficiency and reducing operational risk. Source
Itential addresses issues such as fragmented automation efforts, manual processes, operational bottlenecks, slow service delivery, and compliance challenges. By providing a unified platform for automation, Itential enables teams to scale workflows, reduce errors, and accelerate innovation. Source
Itential's low-code workflow builder abstracts network complexity, allowing non-coders to create modular, reusable, and scalable workflows. This expands automation participation beyond developers, enabling broader adoption across infrastructure teams. Source
Customers report up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, and service delivery times improved from 45 days to same day. For example, a global bank saved 1,500 hours per upgrade cycle and reduced incidents by 90%. Source
Organizations have executed over 5,000 network processes as orchestrated workflows, saved 3,000 hours annually on device OS upgrades, onboarded 120+ users, and reduced incidents due to error by 90%. Source
Itential exposes network services as self-serve products for internal teams, reducing operational overhead and empowering end users to automate tasks without relying on network engineers. Source
Common use cases include regional isolation, automated password rotation, event-triggered remediation, configuration checks and remediation, device OS upgrades, F5 load balancer upgrades, load balancer management, and inventory discovery. Source
Itential's platform is optimized for high availability, ensuring automation processes run smoothly at scale. It supports orchestration across all domains and sites, maintaining detailed logs and enforcing change controls. Source
Itential offers over 300 pre-built integrations, including ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, and SD-WAN. Explore all integrations in the Automation Marketplace.
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. Source
Comprehensive technical documentation, API references, release notes, and developer tools are available at docs.itential.com. Interactive product tours and application-specific documentation are also provided.
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security. The platform also adheres to GDPR and CCPA standards for privacy. Source
Itential logs all security changes with comprehensive details, enabling full traceability for audits, compliance verification, and reporting. Compliance-native features include golden configurations, drift detection, and validation measures. Source
Itential provides a customizable performance and compliance dashboard for monitoring historical and real-time data, including network performance metrics, inventory insights, operational status, and compliance status. Source
A global bank used Itential to automate F5 upgrade cycles, saving 1,500 hours per cycle and reducing incidents by 90%. The bank executed over 5,000 workflows in the first year and onboarded 120+ users to the platform. Read the full story
Industries represented in Itential's case studies include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. Source
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See more
Customers praise Itential's low-code design and rapid onboarding. For example, Uzair Khan of RUSH University Medical Center noted that "you don’t need to be a developer to create impactful automations." Teams have been productive within weeks, delivering use cases before onboarding programs end. Source
Organizations can automate simple workflows within weeks. Full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope. Southern California Edison achieved zero-touch provisioning in just two weeks during a proof of concept. Source
Itential offers structured onboarding and activation programs, interactive product tours, and training through Itential Academy. These resources help teams become productive quickly and deliver early automation wins. Source
Itential provides expert assistance for implementation, integration, custom development, upgrade support, and optimization services. Dedicated Customer Success Managers offer strategic guidance and enablement. Source
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code and high-code flexibility, compliance-native features, and broader integration capabilities. Source
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential's platform is designed for broader coverage and faster adoption. Source
Itential wraps Terraform scripts with secure, browsable APIs, making them reusable and programmatically accessible. The platform supports multi-domain orchestration, extending beyond Terraform's Infrastructure as Code capabilities. Source
NetBox serves as a network source of truth, while Itential provides orchestration and automation capabilities. Itential integrates with NetBox to leverage its data for automated workflows and compliance enforcement. Source
Itential stands out for its AI-ready design, multi-domain and vendor-agnostic orchestration, low-code/high-code flexibility, compliance-native features, and integration-first approach. These capabilities cater to diverse user segments and complex infrastructures. Source
Itential supports on-prem, cloud, and air-gapped deployments, making it suitable for secure environments and public sector organizations. The platform is designed for enterprise-grade security and scalability. Source
Itential provides robust RBAC features, allowing organizations to strengthen compliance and governance for regulatory needs and secure operations within restricted environments. Source
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers and professional services are also available. Customer Portal
You can schedule a custom demo, take interactive product tours, watch demo videos, or contact sales to explore how Itential can help simplify and accelerate your automation journey. Get Started
Financial Services
Executed over 5,000 network processes as orchestrated workflows.
Saved 3,000 hours annually on device OS upgrades.
Onboarded 120+ individuals to the Itential Platform to contribute to automation efforts.
Reduced incidents due to error by 90% across network and infrastructure processes.
Expanded automation participation to non-coders within infrastructure teams.
For network teams at this global bank, automation began like it often does — in an ad-hoc way, driven by individuals, across different teams, using automation to tackle their job.
Automation efforts were fragmented — teams ran scripts manually with no standardized methodology, leading to inefficiencies and operational risks. One or two individuals per team might have the ability to write a script and execute it from their laptop, but this approach made it difficult to scale.
This meant the network was a bottleneck for innovation. To compete and stay ahead in such a fast-paced industry, the bank’s overall strategy is firmly committed toward offering new services, innovating and iterating on products, and deploying new features and applications to attract and retain customers. Coordinating activities across hybrid infrastructure became increasingly important, and the legacy way of managing the network just couldn’t stand up.
Senior Manager, Network Automation DevOps
To take network automation efforts to the next level, the company selected Itential for its ability to centralize and standardize ad-hoc scripts across multi-vendor network infrastructure. The platform is designed to scale with your network, allowing teams to orchestrate workflows at scale and integrate seamlessly with distributed environments.
Their first major use case was around a non-cloud regional isolation, where one team had to build a process to store logs and manage a process where one data center would be shut down to test if the other will pick up required traffic.
Using the Itential Platform for the regional isolation project showcased both the platform’s ease of use and its ability to integrate with each of the different device and service vendors required to execute the process — which the team describes as the first time they understood just how far Itential could help them go. Now, they’re building hundreds of workflows, with over 5,000 executed last year and over 120 individuals trained with the Itential Platform.
Our domain primarily deals with non-cloud devices, but vendors are moving to SaaS or containers. Vendors are containerizing devices allowing us to host them on the cloud. So there’s always going to be coordination between cloud and non-cloud, that hybrid space, and Itential plays a huge, huge role in that.
Senior Manager, Network Automation DevOps
By leveraging Itential, the bank has transformed its approach to network automation:
Itential’s ability to connect hybrid infrastructure is especially key. In this bank’s IT organization, there are many teams managing their own infrastructure domains and leveraging their own tools — driving efficient processes across that landscape requires a platform that easily coordinates both cloud and non-cloud automation.
The company has transitioned from isolated automation efforts to a structured enterprise automation program with Itential. By standardizing workflows and integrating automation and orchestration into day-to-day operations, they have achieved measurable improvements in efficiency, compliance, and operational reliability.
Orchestrated in First Year
Saved Annually on Device OS Upgrade
in Errors Due to Manual Processes
Looking ahead to the next year and beyond, this global bank is focused on scaling automation strategically by:
With automation firmly embedded in their operations, they’re poised to take their network automation strategy to the next level, leveraging Itential to drive innovation, compliance, and efficiency at scale.
Standards and best practices: that’s one of the focuses we’re doing in 2025. That’s where reusable modules come in, so we don’t have 15 versions of the same thing. We want to make building automation a more formal process.
Schedule time with our automation experts to explore how our platform can help simplify and accelerate your automation journey.
See how Itential products work firsthand in our interactive tours.
Watch demos of Itential's suite of network automation and orchestration products.
