Itential integrates with ServiceNow CMDB using APIs to automate the process of capturing live network data, transforming it, and updating ServiceNow inventory tables. This enables ServiceNow to serve as a source of truth for network inventory, eliminating manual data entry and streamlining network automation workflows. Learn more.
Yes, by integrating Itential automations with ServiceNow, you can automatically populate and update inventory tables in ServiceNow with real-time data from your network devices, making ServiceNow your authoritative source for network inventory.
The main steps include: creating a new inventory table in ServiceNow, defining necessary fields, using Itential to automate querying network devices, transforming the data, and updating the ServiceNow inventory table. You can then query ServiceNow as a source of truth for network inventory.
You can automate workflows such as inventory updates, network change management, service order fulfillment, and self-service network automation by integrating Itential with ServiceNow. These workflows can span ticket creation, device configuration, compliance validation, and more.
Yes, there are multiple on-demand demos and webinars available, including topics like enabling ServiceNow flows for network automation, automating network change management, and delivering self-service automation. Watch the main demo or explore additional resources linked on the page.
Automating ServiceNow inventory updates with Itential eliminates manual data entry, reduces errors, ensures real-time accuracy of network inventory, and enables ServiceNow to be a reliable source of truth for network operations.
Itential automates the process by creating workflows that query network devices, transform the collected data, and use ServiceNow APIs to update inventory tables, ensuring up-to-date and accurate network information in ServiceNow.
Yes, Itential enables ServiceNow flows to request and orchestrate multi-domain network services through self-service automation, allowing users to initiate complex network changes directly from ServiceNow.
Itential integrates with ServiceNow to automate the entire network change management process, from ticket creation to device configuration, compliance validation, and ticket closure, reducing manual effort and improving accuracy.
Common use cases include automated network inventory updates, network change management, service order fulfillment, self-service automation, and closed-loop incident remediation, all orchestrated through ServiceNow and Itential.
The Itential platform offers workflow automation and orchestration, configuration management, 300+ pre-built integrations (including ServiceNow), self-service operations, automation gateway, compliance-native features, and AI-ready architecture. Learn more.
Yes, Itential features a low-code workflow builder that enables both technical and non-technical users to create impactful automations quickly, reducing the need for specialized coding skills.
Itential supports over 300 pre-built integrations across ITSM, cloud, security, SD-WAN, and more. Key integrations include ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, Slack, Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. See the full list.
Itential includes built-in governance features such as role-based access control, single sign-on, encryption, audit trails, compliance automation, drift detection, and remediation. It supports continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Learn more.
Yes, Itential features an AI-ready architecture that integrates with AI platforms for governed and auditable actions based on AI insights. Its FlowAI agent builder and MCP control layer enable agentic orchestration for infrastructure operations. Learn more about FlowAI.
Yes, the Itential Automation Gateway centralizes and manages all automation assets, including scripts and playbooks, from a single interface, making it easier to govern and reuse automation across your organization.
Yes, Itential enables teams to consume automation on-demand through self-service catalogs and APIs, empowering users to initiate automations without waiting for manual intervention.
Itential provides comprehensive technical documentation, including guides, API references, and release notes at docs.itential.com. Developer tools and API documentation are also available to support automation projects.
Customers report a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, and faster service delivery (from 45 days to same day). Time to create new services is reduced from 18 months to 3 months, and software upgrade times from 6 hours per device to 20 minutes. See more metrics.
Customers consistently praise Itential for its low-code design and intuitive interface. For example, Uzair Khan (Rush University Medical Center) highlighted the ability to create impactful automations without being a developer, and Eric Anderson (Armstrong) reported saving over 21,000 hours of manual work. Read more testimonials.
Most organizations go from contract signature to a production-ready platform with active use cases in 3-6 months. Initial value is often seen within weeks, with rapid expansion of automation capabilities over 6-12 months. Structured onboarding and activation programs accelerate adoption. Learn more.
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. It unifies tools, automates workflows, enforces compliance, and lowers the barrier to automation adoption.
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy.
Itential helps organizations struggling with fragmented automation, manual processes, configuration drift, multi-domain complexity, scaling operations, lack of governance, and slow automation adoption. It provides unified orchestration, automation, compliance, and auditability.
Itential's compliance-native features, audit trails, and support for standards like PCI, HIPAA, NIST, and ISO make it ideal for regulated industries such as finance and healthcare, ensuring secure and reliable operations.
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to high standards of security and compliance. Learn more.
Itential enforces data security and privacy through role-based access control, single sign-on, encryption for data in transit and at rest, comprehensive audit logs, and a responsible disclosure policy for vulnerabilities. It supports on-prem and air-gapped deployments for sensitive environments.
Yes, Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards such as PCI, HIPAA, NIST, and ISO. Every change is logged for full traceability and auditability.
Itential supports on-prem and air-gapped deployments, ensuring data remains within secure environments and enabling compliance with mandates like STIGs, making it suitable for public sector and highly regulated organizations.
Itential stands out with vendor-agnostic, multi-domain orchestration, low-code accessibility, 300+ pre-built integrations, compliance-native features, and AI-ready design. It is ideal for enterprises with complex, multi-vendor environments and regulated industries. See detailed comparison.
Network engineers benefit from low-code tools, IT leaders gain operational visibility and risk reduction, enterprises manage diverse environments with vendor-agnostic orchestration, and regulated industries ensure compliance with built-in governance.
Choose Itential for its vendor-agnostic orchestration, low-code accessibility, integration-first approach, compliance-native features, measurable business impact, and ease of use for both technical and non-technical users. Learn more.
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification via Itential Academy, and comprehensive documentation to ensure rapid adoption and success. Explore Itential Academy.
Technical documentation is available at docs.itential.com, developer tools at Itential's developer tools page, and API documentation at apidocs.itential.com.
Support is available through the Customer Portal, professional services, and a comprehensive FAQ. Customers can also access training via Itential Academy and consult detailed documentation for troubleshooting and best practices.
Implementation typically takes 3-6 months from contract signature to production-ready platform, with initial value delivered within weeks and rapid expansion over 6-12 months. Structured onboarding and activation programs help accelerate the process.
Yes, Itential offers professional services to assist with implementation, optimization, and ongoing support, ensuring customers achieve rapid time to value and successful automation outcomes. Learn more.
Are you manually populating network device inventory details through the ServiceNow GUI? What you need is an automated solution that can communicate with the network, capture data from it, transform that data, and pass it to ServiceNow to update the inventory.
Explore how to integrate Itential automations with ServiceNow using APIs in order to create a new inventory table and populate it with details from the live network, which creates the opportunity to utilize ServiceNow as a source of truth for network inventory.
Watch this live demo to see how to:
(So you can skip ahead, if you want.)
00:00 Demo Overview
04:35 ServiceNow Tables & Columns
13:28 Automate CLI Show Commands
27:03 Automate Data Transformation
40:52 Automate ServiceNow Inventory Update
51:48 Testing the Workflow
54:51 Automate a Group of Devices
58:46 Automate Queries to ServiceNow Inventory
