Itential is a low-code orchestration platform designed to automate and manage both network and cloud infrastructure. It simplifies complex infrastructure management by automating tasks across hybrid environments, enabling faster service delivery, reducing manual operations, and supporting multi-domain orchestration. Source
Itential consolidates individual network automation tools into a single, intelligent network API, allowing orchestration across diverse environments such as physical networks, SD-WAN, cloud, and VNF-based infrastructures. This approach eliminates vendor lock-in and simplifies integration between disparate tools. Source
Itential offers the Automation Platform (low-code orchestration), Professional Services (implementation, integration, custom development), Customer Success Program (strategic guidance), Itential Academy (training and certification), and Support Services (technical support portal). Source
The Itential Automation Platform is a low-code orchestration solution that enables building, testing, and running end-to-end automation workflows across network and cloud infrastructure. It supports multi-domain, vendor-agnostic orchestration, compliance-native features, and over 300 pre-built integrations. Source
Itential provides low-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native features (golden configurations, drift detection), integration-first approach (300+ integrations), self-service operations, and AI-ready design for integrating with LLMs and AIOps platforms. Source
Yes, Itential supports deep integrations with ITSM systems (like ServiceNow), DevOps tools, analytics platforms, and network devices. It offers 300+ pre-built integrations and a codeless integration builder. Source
The low-code workflow canvas allows users to create orchestration workflows that span multiple domains and network types using a drag-and-drop interface, making automation accessible to both technical and non-technical users. Source
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. Source
Itential integrates with ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, SD-WAN, and more. Explore all integrations in the Automation Marketplace.
Itential offers enterprise-grade security (encryption in transit and at rest, RBAC, SSO), SOC 2 Type II certification, FIPS 140-2 compliance, GDPR and CCPA privacy compliance, audit logging, and compliance-native features like golden configurations and drift detection. Source
Itential automates compliance checks, drift detection, and validation measures, ensuring configurations meet organizational and regulatory standards. All changes are logged for audit and reporting purposes. Source
Top use cases include software upgrades, device onboarding, network configuration management, SD-WAN branch turn-up, DNS updates, load balancer provisioning, firewall policy management, VLAN changes, VXLAN & BGP-EVPN deployments, service turn-up/turn-down, cloud configuration & compliance, hybrid/multi-cloud networking, and multi-domain orchestration. Source
Roles that benefit include cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams. Industries include enterprise, financial services, healthcare, manufacturing, public sector, energy & utilities, and communications service providers. Source
Customers can expect a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% reduction in change-related incidents, service delivery times improved from 45 days to same day, and time to create new services reduced from 18 months to 3 months. Source
Yes. Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and mitigated risk. Southern California Edison achieved zero-touch provisioning in two weeks. A global bank saved 1,500 hours per upgrade cycle. See more stories
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex multi-domain environments, legacy system integration, 24/7 uptime pressure, cybersecurity risks, slow service delivery, and adoption challenges. Source
Itential solves issues with fragmented toolsets, network automation bottlenecks, complex environments, legacy system integration, uptime pressure, cybersecurity risks, slow service delivery, and adoption resistance by providing a unified, low-code, API-first platform. Source
Organizations can automate simple workflows within weeks. Full-scale implementation across multiple domains typically takes 2-4 months, depending on scope and complexity. Southern California Edison demonstrated zero-touch provisioning in two weeks during a proof of concept. Source
Itential offers a comprehensive onboarding program, interactive product tours, training via Itential Academy, and a 6-8 week activation program to ensure rapid adoption and early wins. Source
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Dedicated Customer Success Managers provide strategic guidance and enablement. Support Portal
Yes, Itential offers comprehensive technical documentation, developer tools, and interactive product tours. Access guides, API references, and release notes at docs.itential.com.
Itential provides a customizable dashboard to monitor historical and real-time performance metrics, inventory insights, operational health, and compliance status. Automated checks and validations help maintain optimal performance and compliance. Source
Itential holds SOC 2 Type II certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security required by federal agencies. Source
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations and regulated industries. Source
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code/high-code flexibility and compliance-native features, making it suitable for diverse environments. Source
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential's platform supports AI-driven event detection and automated remediation through integrations like Selector AI. Source
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for programmatic access and reuse. This enhances governance and scalability beyond Terraform's IaC capabilities. Source
NetBox serves as a network source of truth, while Itential leverages NetBox data for automated workflows, enhancing network change automation and compliance. Source
Itential offers AI-ready design, multi-domain/vendor-agnostic orchestration, low-code/high-code flexibility, compliance-native features, and integration-first approach. These capabilities make it suitable for organizations with complex, hybrid infrastructures and diverse user segments. Source
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia (TIM), Virgin Media O2, and more. See full list
Customers praise Itential's low-code design, rapid onboarding, and ease of integration. For example, Uzair Khan (RUSH University Medical Center) said, "With Itential, you don’t need to be a developer to create impactful automations." A digital payments provider onboarded in 24 hours, and an enterprise customer delivered their first use case before onboarding ended. Source
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. See industry case studies
Armstrong World Industries reduced service delivery from 5 days to less than 10 minutes. A global bank saved 1,500 hours per upgrade cycle. Software upgrade times dropped from 6 hours per device to 20 minutes. Source
Today’s businesses require network orchestration capabilities that span multiple and distinct automation domains from traditional physical networks to next-generation programmable networks, SD-WANs, cloud networks, and VNF-based infrastructures. Unfortunately, most network automation platforms and orchestration tools are limited to their specific automation domains. Implementing multiple network automation tools without connecting them to a common orchestration framework creates a plethora of problems including incomplete processes and expensive and complicated integrations between disparate automation tools that lead to vendor lock-in.
Network orchestration helps to:
Itential consolidates and extends the capabilities of individual network automation tools into a single, intelligent network API for the ITSM ecosystem. The Itential Platform simplifies orchestration across complex, diverse, and multi-domain network environments.
Create cohesive orchestration workflows that span multiple domains and network types.
Deep integrations with your DevOps, analytics, and ITSM systems once vs. once per network type.
Save time with closed-loop orchestration, including extensive pre- and post-check capabilities.
With Itential’s pre-built integrations and workflows, organizations can rapidly onboard simple and reusable end-to-end orchestrations that support any API or any device type.
Schedule time with our automation experts to explore how our platform can help simplify and accelerate your automation journey.
See how Itential products work firsthand in our interactive tours.
Watch demos of Itential's suite of network automation and orchestration products.
