The Itential ServiceNow Application is a certified app available in the ServiceNow store that enables ServiceNow users to run infrastructure automations published in the Itential Automation Platform. It provides a turnkey, codeless integration for cloud-like service delivery of infrastructure changes, allowing users to discover and execute automations directly from ServiceNow. Learn more.
The application allows ServiceNow users to dynamically discover newly published automations in the Itential Automation Platform and run them directly from ServiceNow. This reduces manual ticket churn, accelerates change request completion, and enables self-service, end-to-end automation for infrastructure changes.
Key features include codeless integration, dynamic discovery of automations, self-service access for any ServiceNow user, and the ability to run network and infrastructure automations to complete tickets and change requests efficiently.
Itential's integration enables network teams to build workflows that include ServiceNow tasks such as opening and updating tickets. With the ServiceNow app, automations can be accessed and executed directly from ServiceNow, streamlining complex requests and reducing IT backlog.
ServiceNow users managing change requests and incident tickets, IT organizations seeking cloud-like service delivery, and network teams looking to scale automation across hybrid, multi-cloud infrastructure can benefit from the application.
Yes, the application is available today in the ServiceNow store. Users can register for live webinars and product demos to learn more about its capabilities. Register for a demo.
The application addresses manual ticket churn, slow service delivery, and IT backlog by enabling self-service, automated completion of infrastructure change requests and incident tickets directly from ServiceNow.
Itential enables ServiceNow users to consume infrastructure automations on-demand, providing a cloud-like experience for service delivery. This accelerates change management and reduces manual intervention.
Yes, the application features dynamic discovery, allowing ServiceNow users to see and run newly published automations in the Itential Automation Platform without manual updates.
By enabling self-service automation and allowing users to complete tickets and change requests directly from ServiceNow, the application streamlines processes and reduces the overall IT backlog.
The platform provides low-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native features (golden configurations, drift detection), 300+ pre-built integrations, self-service operations, AI-ready design, and an automation gateway for managing scripts and playbooks. Learn more.
Yes, Itential is built with an API-first architecture, supporting integration with any system that has an API (REST, SOAP, gRPC). All platform functionalities are exposed as APIs for seamless interaction with IT systems, network services, and cloud platforms. API Integrations.
Itential offers integrations with ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, SD-WAN, and more. Explore all integrations in the Automation Marketplace.
Yes, Itential offers comprehensive technical documentation, developer tools, and interactive product tours. Access guides, API references, and release notes at docs.itential.com. Developer resources are available at Developer Tools.
Itential provides a customizable performance and compliance dashboard for monitoring historical and real-time data, including network/cloud performance metrics, inventory insights, operational status, and compliance status. Learn more.
Itential is designed with enterprise-grade security, including encryption in transit and at rest, RBAC, SSO, and audit logging. It is SOC 2 Type II certified and FIPS 140-2 compliant, and adheres to GDPR and CCPA standards. Compliance-native features include golden configurations, drift detection, and validation. Security & Compliance.
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for security, availability, confidentiality, and cryptographic protection. Details here.
Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations and federal agencies requiring stringent security controls.
Customers can expect a 10x increase in operational agility, up to 70% reduction in infrastructure operations costs, 85% fewer change-related incidents, and service delivery times improved from 45 days to same-day. Time to create new services can drop from 18 months to 3 months, and software upgrades from 6 hours per device to 20 minutes. Source.
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex multi-domain environments, legacy system integration, 24/7 uptime pressure, cybersecurity risks, slow service delivery, and adoption challenges. Learn more.
Itential is designed for cloud network engineers, NetOps, DevOps, infrastructure architects, compliance/SecOps teams, and enterprises in financial services, healthcare, manufacturing, public sector, and utilities. Details here.
Industries include enterprise, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy/utilities. Explore case studies.
Yes. Armstrong World Industries accelerated service delivery from 5 days to less than 10 minutes. Rush University Medical Center streamlined network service delivery and risk mitigation. Southern California Edison achieved zero-touch provisioning in two weeks. Global Bank saved 1,500 hours per upgrade cycle. See all stories.
Itential offers a structured onboarding program, interactive product tours, and Itential Academy for training. Teams can be productive in weeks, with full-scale implementations typically taking 2-4 months. Southern California Edison demonstrated zero-touch provisioning in two weeks. Get started.
Customers praise the low-code design and rapid onboarding. Uzair Khan (Rush University Medical Center) said, "You don’t need to be a developer to create impactful automations." A digital payments provider onboarded and connected API specs within 24 hours. See testimonials.
Itential provides implementation and integration support, custom development, upgrade optimization, and strategic guidance through its Customer Success Program. Professional Services.
Itential Academy offers training and certification programs to help users master the platform, accelerate adoption, and deliver automation wins. Access Itential Academy.
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential offers low-code/high-code flexibility and compliance-native features, making it suitable for diverse environments. See comparison.
Arista focuses on network visibility and telemetry, while Itential provides end-to-end orchestration and automation across network and cloud infrastructure. Itential's platform supports AI-driven event detection and automated remediation through integrations like Selector AI.
Itential wraps Terraform scripts with secure, browsable APIs, making them reusable and programmatically accessible. The platform supports multi-domain orchestration, extending Terraform's IaC capabilities. Terraform Integration.
NetBox serves as a network source of truth, while Itential provides orchestration and automation. Itential integrates with NetBox to automate network changes and ensure compliance, leveraging NetBox data for workflows. NetBox Integration.
Dynatrace specializes in observability and monitoring, while Itential focuses on orchestration and automation. Itential integrates observability tools like Dynatrace into workflows for closed-loop automation and real-time remediation.
Itential offers multi-domain, vendor-agnostic orchestration, low-code/high-code flexibility, compliance-native features, and integration-first design, making it suitable for organizations with complex, hybrid infrastructures. Why Itential.
Software development teams benefit from self-service APIs and catalogs; security teams gain compliance management and audit trails; enterprises with complex infrastructure leverage multi-domain orchestration and integration capabilities for faster resolution and reduced manual effort.
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, Virgin Media O2, and more. See all customers.
Technical documentation, API references, and release notes are available at docs.itential.com. Developer tools and resources can be found at Developer Tools.
Customers can access technical support, submit tickets, and manage cases through the Customer Portal. Additional resources are available on the Customer Success page.
New users can access training and certification programs through Itential Academy, interactive product tours, and onboarding programs designed to accelerate adoption and productivity.
Simple workflow automation can show results in weeks; full-scale implementation across multiple domains typically takes 2-4 months, depending on project scope and complexity. Implementation details.
Itential provides upgrade support and optimization services as part of its professional services offering, ensuring smooth transitions and ongoing platform performance. Learn more.
Application provides ServiceNow users with turnkey infrastructure automations published in the Itential Automation Platform
ATLANTA & AMSTERDAM, FEB 6, 2023 – Itential, the leader in hybrid cloud network infrastructure automation and orchestration, today announced at Cisco Live EMEA 2023 the release of its new certified ServiceNow application, available today in the ServiceNow store. The application simplifies the consumption of network infrastructure automations by providing ServiceNow users with a turnkey method to run automations that enables cloud-like service delivery for infrastructure changes.
“IT organizations are consistently pushed to more efficiently deliver network and infrastructure services and to provide a more cloud-like experience to end users,” said Chris Wade, CTO of Itential. “Itential’s new ServiceNow app provides an out-of-the-box experience for discovering available Itential automations for ServiceNow users and enables ServiceNow teams to leverage Itential’s Network API to deliver self-service, on-demand infrastructure services.”
Itential’s low-code automation platform provides network and IT teams with the ability to rapidly build and run automated workflows for managing the deployment, configuration, and change process across hybrid, multi-cloud infrastructure. Its API-first approach enables easy integration with any IT systems, network technologies, automation tools, custom-built scripts, and CI/CD pipelines and toolchains for end-to-end network automation.
Itential’s existing ServiceNow integration enables network teams to build workflows that include common ServiceNow tasks, such as opening and updating tickets. With the new Itential ServiceNow app, IT organizations can access their automations directly from the ServiceNow platform, completing complex requests faster, increasing efficiency, and reducing overall IT backlog. For ServiceNow users managing change requests and incident tickets, they can run published network automations to complete those tickets and close them out efficiently.
Additional key features of the Itential ServiceNow app include:
To learn more about the Itential ServiceNow app, click here, and to register for our upcoming live webinar and product demo, click here. Cisco Live EMEA 2023 attendees are invited to visit the Itential team at booth #C03.
About Itential
Itential provides powerful network automation and orchestration software to companies worldwide, from Fortune 500 telecommunications and financial service companies, public sector and federal government agencies to enterprises of all sizes. We are committed to building world-class products that accelerate the move toward software-driven networks and next generation, agile network operations. We are exclusively focused on delivering network automation solutions that help our customers realize their vision of digital transformation. Our solutions leverage the latest thinking, open standards, open architectures, partners, and best practices to drive network operations and maximize the impact of automation.
To learn more about Itential, visit www.itential.com.
