Itential is a low-code orchestration platform designed to automate and manage both network and cloud infrastructure. It simplifies complex infrastructure management by automating tasks across hybrid cloud environments, enabling faster service delivery, reducing manual operations, and ensuring compliance and security. Source
Key capabilities include low-code workflow orchestration, multi-domain and vendor-agnostic automation, compliance-native features (golden configurations, drift detection), 300+ pre-built integrations, self-service operations, AI-ready design, and an automation gateway for managing scripts and playbooks. Source
Itential enables orchestration across multiple cloud providers (AWS, Azure, GCP) and on-prem environments, providing a unified platform for consistent configuration, connectivity, and policy enforcement. It integrates with cloud management solutions and supports rapid deployment and management of cloud resources. Source
Itential addresses fragmented toolsets, manual processes, network automation bottlenecks, complex multi-domain environments, legacy system integration, 24/7 uptime requirements, cybersecurity risks, slow service delivery, and adoption challenges by providing a unified, low-code, API-first platform for automation and orchestration. Source
A "Network of Clouds" refers to managing network infrastructure that spans multiple cloud providers and on-prem environments under a unified orchestration layer, ensuring consistent configuration, connectivity, and policy across all domains. Source
Itential provides a common platform with an API-first approach, allowing both cloud and network teams to collaborate on orchestrating hybrid, multi-cloud networks and integrating workflows across IT systems. Source
Organizations can maintain security, deploy faster, bridge the skills divide between teams, and increase efficiency by quickly integrating IT and network systems, automating workflows, and ensuring compliance. Source
Itential enables configuration templates (golden configs), integrates with sources of truth, and applies validations to ensure both cloud and on-prem infrastructure comply with defined policies. Source
Itential's low-code, drag-and-drop environment allows network engineers, CloudOps, DevOps, and developers to easily design and build orchestrated workflows, expanding participation in network automation. Source
Itential allows users to bring their own automation scripts (Python, Ansible, Terraform, OpenTofu) and integrate them into the platform, augmenting them with pre- and post-check processes and connecting to IT systems like ServiceNow, Infoblox, and Slack. Source
The Automation Gateway provides a programmable interface to manage and execute automation scripts and playbooks, enhancing governance and scalability for organizations with existing DIY scripts. Source
Itential enables teams to define, track, and report important data and details for complex hybrid, multi-cloud services, simplifying change management over the lifetime of these services. Source
Pre-built workflows allow organizations to quickly start automating cloud networking deployment, change management, and compliance use cases, accelerating time to value. Source
Itential provides a single, aggregated network API that connects other tools within IT ecosystems, such as ticketing, change management, inventory, and monitoring tools, enabling end-to-end automation. Source
Common use cases include Day 0/1 deployments of cloud services (VPC/VNETs, load balancers), cloud firewall/policy changes, DNS updates, cloud-native load balancers, hybrid connectivity, and multi-domain orchestration. Source
Key metrics include time to provision cloud networking resources, number of manual touchpoints removed, drift incidents, policy violations, speed of cloud onboarding, and audit readiness. Source
Roles include Cloud Network Engineers, NetOps, DevOps, Infrastructure Architects, and Compliance/SecOps teams managing hybrid and cloud-on-prem environments. Source
Itential supports integrations with ServiceNow, NetBox, Selector AIOps, Forward Networks, Kentik, IP Fabric, Arista Networks, Cisco, F5, GitHub, Infoblox, Juniper, Messaging Systems, Palo Alto, Red Hat Ansible, Terraform, SD-WAN, and more. Explore all integrations in the Automation Marketplace.
Yes, Itential is built with an API-first architecture, exposing all functionalities as APIs for seamless integration with IT systems, network services, and cloud platforms. It supports REST, SOAP, and gRPC protocols. Learn more
Comprehensive technical documentation, API references, release notes, and developer tools are available at docs.itential.com. Interactive product tours and specific application documentation are also provided.
Yes, Itential empowers teams to consume automation through self-service catalogs, reducing dependency on network engineers and accelerating service delivery. Source
Yes, Itential is designed to integrate with Large Language Models (LLMs), AIOps platforms, and agents, enabling users to convert AI insights into governed, secure, and auditable actions. Source
Yes, Itential seamlessly integrates with both legacy and modern systems, enabling faster service delivery and modernization of infrastructure. Source
Itential offers golden configurations, drift detection, compliance validation, audit logging, and privacy compliance features to ensure secure and reliable operations. Source
Itential logs all security changes with comprehensive details, enabling full traceability for audits, compliance verification, and reporting. Source
Itential holds SOC 2 Type II Certification and is FIPS 140-2 compliant, meeting rigorous standards for data protection and cryptographic security. Source
Industries include enterprise networks, financial services, neocloud & AI data centers, communications service providers, public sector, healthcare, manufacturing, and energy & utilities. See case studies
Yes. Examples include Armstrong World Industries accelerating service delivery from 5 days to less than 10 minutes, Rush University Medical Center streamlining network service delivery, Lumen achieving global scale automation, Southern California Edison achieving zero-touch provisioning in two weeks, and a global bank saving 1,500 hours per upgrade cycle. See all stories
Customers can expect a 10x increase in operational agility, up to 70% lower infrastructure operations costs, 85% reduction in change-related incidents, service delivery times improved from 45 days to same day, and time to create new services reduced from 18 months to 3 months. Source
Customers report rapid onboarding, ease of integration, and the ability to create impactful automations without needing to be developers. For example, Rush University Medical Center and a digital payments provider highlighted quick setup and immediate productivity. Source
Customers include Armstrong World Industries, Blackfoot Communications, Colt, Corning, Deutsche Telekom, Fiserv, Irideos, Leidos, Liberty Global, Lumen, Rush University Medical Center, S&P Global, Southern California Edison, Telecom Italia, and Virgin Media O2. See full list
Target roles include Cloud Network Engineers, NetOps, DevOps, Infrastructure Architects, and Compliance/SecOps teams. Target companies are enterprises with complex infrastructures, financial services, healthcare, manufacturing, utilities, and public sector organizations. Source
Organizations can automate simple workflows within weeks; full-scale implementation across multiple domains typically takes 2-4 months. Onboarding and activation programs, interactive product tours, and Itential Academy ensure rapid adoption and early wins. Source
Common pain points include fragmented toolsets, manual processes, network automation bottlenecks, complex network environments, legacy system integration, pressure for 24/7 uptime, cybersecurity risks, slow service delivery, and adoption challenges. Source
Itential provides enterprise-grade security with encryption in transit and at rest, role-based access controls, SSO, SOC 2 Type II certification, FIPS 140-2 compliance, GDPR and CCPA adherence, audit logging, and support for air-gapped deployments. Source
Itential provides a customizable performance and compliance dashboard for monitoring historical and real-time data, including performance metrics, inventory insights, operational status, and compliance status. Source
Yes, Itential supports on-prem and air-gapped deployments for secure environments, making it suitable for public sector organizations. Source
Itential's dashboard helps organizations maintain optimal performance by providing real-time visibility, proactive issue identification, and automated compliance checks with minimal manual intervention. Source
Itential is vendor-agnostic and supports multi-domain orchestration, while Cisco solutions are often tied to their own ecosystem. Itential provides low-code and high-code flexibility, compliance-native features, and broader integration capabilities. Source
Arista focuses on network visibility and telemetry, while Itential offers end-to-end orchestration and automation across network and cloud infrastructure, with low-code adoption and AI-driven event detection. Source
Itential integrates Terraform scripts into its workflows, wrapping them with secure, browsable APIs for programmatic access and reuse, and supporting multi-domain orchestration beyond Terraform's IaC capabilities. Source
Itential integrates with NetBox to leverage its data for automated workflows, automating network changes and ensuring compliance, with a low-code platform for faster adoption. Source
Itential offers AI-ready design, multi-domain vendor-agnostic orchestration, low-code and high-code flexibility, compliance-native features, and an integration-first approach, making it suitable for diverse user segments and complex infrastructures. Source
Itential provides technical support, ticket submission, and case management through its Customer Portal. Dedicated Customer Success Managers and professional services are available for implementation, integration, and optimization. Customer Portal
Itential Academy offers training and certification programs to help users master the platform. Interactive product tours and developer tools are also available. Itential Academy
Itential’s onboarding program includes platform deployment, setup, and initial use case development tailored to customer goals, ensuring early wins and rapid adoption. Source
The activation program is a 6 to 8-week structured process that ensures teams are productive quickly, delivering early automation wins and establishing a repeatable path to scale. Source
With the adoption of new cloud services, more strain is put on network teams to also learn new dashboards and network services that are unique to each cloud provider and need to connect them together using complex routing protocols that must be done rapidly and in coordination with other IT teams. This has created a need to either merge the networking and cloud teams together or provide a common platform to facilitate the integration and orchestration needs for the digitally transformed enterprise.
By leveraging the right platform that can provide end-to-end orchestration through an API-first approach, connecting various domains to IT systems and platforms, both cloud and network teams can collaborate to orchestrate the ‘Network of Clouds.’
Maintain Security
Consistency in application of security policies across on-prem and cloud networks.
Deploy Faster
Enable faster deployments, mitigate risks of configuration errors, and provide an audit of changes.
Bridge the Skills Divide
Enable both cloud and network teams to collaborate to orchestrate hybrid, multi-cloud networks.
Increased Efficiency
Quickly adopt any IT or network systems into your orchestrations and transparently integrate existing scripts, playbooks, or plans to increase automation efficiency.
S&P Global needed to streamline their multi-cloud network operations to improve efficiency and scalability. They adopted Itential to automate the orchestration of network services across cloud environments, integrating seamlessly with their existing tools and processes. With Itential, S&P Global eliminated manual bottlenecks, enforced compliance, and accelerated service delivery, ensuring a more agile and consistent network infrastructure.
Customer Quote
Itential’s vendor-agnostic integration model means we’re free to use lots of different security vendors without changing our core process. All the options are there and we can choose solutions based on really the technical need, confident that it’ll always work.
Guruprasad Ramamoorthy
VP, Global Head of Network Architecture, Engineering & Operations, S&P Global
In 2023, Fiserv’s network processed $2.03 trillion USD in transactions — meaning network reliability is absolutely essential. At the same time, accelerating the delivery of network engineering is key to supporting innovative application development. By adopting Itential to orchestrate and standardize network services across their distributed, multi-vendor network, Fiserv has been able to lower the barrier to entry for network engineers to use automation and accelerate service delivery while simultaneously reducing the risk of incidents caused by human error.
Customer Quote
Itential will make us more money by increasing our velocity to deliver infrastructure. It will save us money, because to deliver more, I won’t need any significant increase in headcount. And it keeps me off the front page by allowing me to ensure infrastructure is consistently secured everywhere.
Michael Wynston
Director of Network Architecture & Automation at Fiserv
A leading digital payments company needed to simplify and scale network operations across multiple domains while ensuring security and compliance. They adopted Itential to automate configuration management, policy enforcement, and service orchestration across their entire network. With Itential, they reduced manual effort, improved network reliability, and accelerated service delivery to support their rapidly growing business.
Customer Quote
We were impressed with how quickly we were able to get our team up and running with Itential. Within 24 hours we had all of our API specs connected and working so we could start building automations immediately.
Lead Network Engineer, Digital Payments Provider
Itential simplifies the deployment, management, and configuration processes for cloud networks, enabling organizations to drastically reduce risk and improve efficiency, increase agility, deploy applications faster, and drive overall business value. Itential supports a wide range of integrations with cloud providers and management solutions including AWS, Google Cloud Platform, Microsoft Azure, Aviatrix, VMware, Kubernetes, Zscaler and others; allowing network and cloud teams to orchestrate even the most complex multi-cloud network environments.
Users can gain greater velocity for their cloud deployments and operations by leveraging the capabilities of Itential’s automation and orchestration solutions such as:
Expand participation in network automation with Itential’s low-code, drag-and-drop environment, enabling network engineers, CloudOps, DevOps, and software developers to easily design and build orchestrated workflows.
Enable networking teams to manage configuration and enable compliance for both CLI and API-based network infrastructure and ensure uniform configuration of routing policies for devices and services.
Whether it’s using Python, Ansible, Terraform, OpenTofu or any other technology, Itential allows you to take any existing automations and integrate them into the Itential Platform so they can be augmented with pre- and post-check processes and integrated with any common IT systems like ServiceNow, Infoblox, and Slack.
Define, track, and report any important data and details for your most complex hybrid, multi-cloud services to simplify how teams manage changes over the lifetime of these services.
Extend workflows beyond the network by providing a single, aggregated network API that connects other tools within your IT ecosystems like ticketing, change management, inventory, and monitoring tools.
Get started Itential’s Pre-Built Automations for cloud networking deployment, change management, and compliance use cases.
It refers to managing network infrastructure that spans multiple cloud providers (AWS, Azure, GCP) plus on-prem environments, under a unified orchestration layer so configuration, connectivity, and policy are consistent across all.
Day 0/1 deployments of new cloud services (VPC/VNETs, load balancers), cloud firewall/policy changes, DNS updates, cloud-native load balancers, hybrid connectivity.
It enables configuration templates (“golden configs”), integrates with sources of truth (inventory, cloud metadata), and applies validations so that cloud and on-prem infrastructure abide by a defined policy.
Itential supports existing scripts, playbooks, Terraform, etc. It integrates with ITSM, inventory systems, monitoring, and other tools.
Cloud Network Engineers, NetOps, DevOps, Infrastructure Architects who manage hybrid/cloud-on-prem environments. Also Compliance/SecOps teams who want consistent policy.
Time to provision cloud networking resources, number of manual touchpoints removed, drift incidents, policy violations, speed of cloud-on-boarding, audit readiness.
