Network orchestration is the process of coordinating and automating complex network tasks and workflows across multiple systems, domains, and teams. Itential supports this by providing an enterprise-grade, low-code orchestration platform that integrates with any IT system, network, and cloud technologies, enabling end-to-end closed-loop process orchestration. Source
While task automation executes single activities, like pushing a config change or running a script, Itential's orchestration coordinates multiple tasks across domains and systems, validates requests, invokes the right tools, enforces policies, and updates ITSM. This ensures safe, consistent, end-to-end change. Source
The primary purpose of the Itential platform is to simplify and accelerate network automation and orchestration, enabling organizations to modernize their infrastructure and achieve operational efficiency. It provides a comprehensive solution for managing complex, multi-domain, and hybrid cloud environments. Source
Itential supports both SaaS (for faster adoption and minimal infrastructure management) and on-premises deployments (for strict regulatory or security environments). Gateways ensure execution happens securely near the devices. Source
Most customers start with 1–2 workflows (like VLAN provisioning or firewall changes) and see measurable cycle-time reductions within weeks. Cross-domain orchestrations typically prove ROI in 3–6 months. Source
Key metrics include request-to-fulfillment cycle time, number of manual touchpoints avoided, change failure rate, drift incidents, and audit prep hours. Customers also track adoption via number of workflows published and self-service requests executed. Source
Itential's FlowAI agent builder and MCP control layer translate AI intent into governed workflows, separating reasoning from deterministic execution and closing the AI-to-action gap with policy, audit, and compliance controls. AI Agents can suggest or request changes, but through Itential they must pass through governed orchestration workflows. Source
Itential offers a drag-and-drop design canvas where network engineers can assemble workflows without needing to be full developers. Users can visually connect steps like pre-checks, script execution, API calls, and approvals, while still supporting custom code where needed. Source
Itential ingests Ansible Playbooks, Python scripts, Terraform plans, and controller APIs as workflow steps. This lets organizations standardize and reuse existing automations inside orchestrated, governed processes. Source
Yes. Itential lets you publish orchestration workflows as self-service catalog items or APIs, so developers, NOC, or SecOps teams can request network changes under governance without direct device access. Source
Workflows include pre-change validations, golden config checks, and post-change verifications. Every step is logged with user, timestamp, and result. Drift detection and rollback are built-in, so audits can be answered with evidence instead of manual effort. Source
Enterprises face challenges such as technology integration, skills gaps, complexity in managing automation domain silos, inability to integrate across public and private clouds, and the need for self-service consumption of network services. Source
The Itential Platform provides out-of-the-box functionality for integrating with all existing network automation tools and technologies across every domain. It leverages and extends existing investments in automation technology and skillsets, increasing their value and usage by incorporating them into orchestration workflows. Source
Itential’s API-first, integration approach enables it to integrate with any network or automation tool and any IT system, transforming data between them into a common language (JSON) and delivering a unified, real-time federated view of network resources. Source
Itential maintains an open source repository of pre-built workflow orchestrations that end users can deploy immediately, enabling anyone, regardless of skillset, to participate directly in the development, testing, and operation of network orchestrations. Source
Itential’s fully managed cloud offering is the fastest way to implement orchestration at scale. The SaaS platform eliminates manual software and infrastructure maintenance, so you can deploy quickly and get started in minutes. Source
The Itential Platform provides visibility to the orchestration environment in real-time, enabling teams to define and track metrics that quantify the business value of the system. Organizations can measure and optimize their orchestrations to maximize impact. Source
A global manufacturing company adopted Itential to orchestrate end-to-end processes, saving 834 manual hours and automating 1670+ ticket requests per year, reducing their time to fulfill network requests from days to just minutes. Read the Full Story
Key capabilities include workflow automation and orchestration, configuration management, integration with over 300+ pre-built integrations, self-service operations, automation gateway, compliance-native features, and AI-ready architecture. Source
Itential supports a wide range of integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Microsoft Teams, Arista Networks, Cisco, F5, and Palo Alto. Over 300+ pre-built integrations are available. Source
Yes, Itential provides extensive technical documentation, developer tools, API documentation, and release notes. These resources are available at docs.itential.com, developer tools page, and API documentation. Source
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for global data privacy. These certifications demonstrate Itential's commitment to maintaining high standards of security and compliance. Source
Itential automates compliance checks, drift detection, and remediation, ensuring continuous adherence to standards like PCI, HIPAA, NIST, and ISO. Every change is logged with comprehensive details, including pre/post validation results, enabling full traceability for audits and compliance verification. Source
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), reduced time-to-value for new services (from 18 months to 3 months), and software upgrade efficiency (from 6 hours per device to 20 minutes). Source
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. Source
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift and non-compliance, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. Source
Customers have praised Itential for its low-code design and intuitive interface. For example, Uzair Khan from Rush University Medical Center highlighted that Itential allows users to create impactful automations without needing to be developers. Eric Anderson from Armstrong reported saving over 21,000 hours of manual work and reducing service delivery times. Source
Itential's Professional Services enable organizations to go from contract signature to production-ready platform with active use cases in 3-6 months. Initial value can be seen within weeks. Structured onboarding and activation programs, interactive product tours, and training via Itential Academy help users get started quickly. Source
Yes, Itential provides automation solutions specifically for sectors like financial services, public sector, manufacturing, communications service providers, healthcare, and utilities. Source
Itential offers automation solutions that meet the specific security and operational requirements of public sector organizations. More information is available on our public sector page. Source
Itential provides automation solutions tailored for the manufacturing industry, helping organizations manage complex and secure network environments. Source
Information about Itential's solutions for the public sector is available on Carahsoft's Itential solutions page. Source
The joint solution with Selector provides closed-loop automation for network operations. Selector detects network issues, and Itential automatically remediates them, creating a self-regulating system that monitors, analyzes, and adjusts network operations with minimal human intervention. Source
Itential offers solutions for Communications Service Providers, helping them accelerate automation and manage complex network environments. Details are available on the Service Providers page. Source
Itential stands out due to vendor-agnostic, multi-domain orchestration, low-code accessibility, integration-first approach, compliance-native features, AI-ready design, and measurable business impact. It is ideal for enterprises with multi-vendor infrastructures, regulated industries, and organizations seeking operational agility. Source
Customers choose Itential for vendor-agnostic orchestration, low-code accessibility, seamless integration with over 300+ pre-built integrations, compliance-native features, measurable business impact, and ease of use. It simplifies and accelerates network automation and orchestration, making it a top choice for organizations looking to modernize their infrastructure. Source
Enterprises have adopted a hybrid model of operation with applications and services hosted in both on-prem data centers and multiple cloud environments. With more applications and services migrating to the cloud, network teams are faced with key challenges around technology integration, skills, and complexity associated with managing bespoke automation domain silos.
Most network teams are doing some form of task automation, such as writing scripts to automate a single activity such as a configuration change or utilizing controllers such as SD-WAN and data center management tools. While this type of narrow-scope automation is worthwhile, it has marginal benefit. Domain automation provides modest increases in productivity at the individual engineer level within that domain but has minimal impact on the overall business because it fails to incorporate a broad enough set of activities to reduce overall effort and end-to-end process execution times.
To expand and scale automation strategies, network teams need to shift thinking from tools and scripting and focus on an end-to-end orchestration-centric approach.
Itential is the only orchestration platform built to support hybrid multi-cloud network infrastructure, making it easy for enterprise organizations to standardize and maintain network configuration and compliance, reduce manual operations, and simplify hybrid multi-cloud network management. The Itential Platform is an enterprise-grade, Software-as-a-Service (SaaS), low-code solution that seamlessly integrates with any IT system, network, and cloud technologies and any existing automation tools, enabling end-to-end closed-loop process orchestration. With over 300+ Pre-Built Automations for top use cases and integrations to any system, Itential enables enterprise teams to maximize ROI on existing investments and start automating quickly.
The Itential Platform provides out-of-the-box functionality for integrating with all existing network automation tools and technologies across every domain – from controllers to custom code. With Itential, leverage and extend existing investments in automation technology and skillsets, while increasing the value and usage of these assets by leveraging them in orchestration workflows and exposing them securely so other teams, programs, and platforms can utilize them.
Itential’s API-first, integration approach to network orchestration is redefining how we manage complex, distributed networks. The Itential Platform is the only solution that can integrate with any network (physical, virtual, and cloud) or automation tool, and any IT system, and transform data between them into a common language (JSON) delivering a unified, real-time federated view of your network resources. Our patented approach simplifies network orchestration in that users do not need to learn multiple technology types and can reduce time and effort in deploying, managing, and maintaining network infrastructure.
The Itential Platform is built on a true low-code paradigm, not only for creation of integrations but also for designing of automation/orchestration workflows. Network teams can easily design and build orchestrations using Itential’s low-code, drag-and-drop workflow canvas for rapidly creating visual workflows that connect automation domains and IT systems for closed-loop automation – saving significant time and reducing the effort to enable rapid orchestration flow creation and management.
Itential maintains an open source repository of pre-built workflow orchestrations that end users can deploy immediately, enabling anyone, regardless of skillset, to participate directly in the development, testing, and operation of network orchestrations. These out-of-the-box pre-builts enable users to build flexible and reusable content pieces that can be standardized and centralized for maximum control and compliance for end-to-end orchestration.
The Itential Platform is built on a modern technology stack designed to scale up to the largest networks in the world. Itential’s fully managed cloud offering is the fastest way to implement orchestration at scale and our SaaS platform eliminates all manual software and infrastructure maintenance services, so you can deploy quickly and get started in minutes. Additionally, Itential includes Pre-Built Automations and Integrations with most popular CI/CD tools, enabling Itential users to easily create orchestration CI/CD pipelines for greater scale and faster service introduction.
The Itential Platform provides visibility to the orchestration environment in real-time, enabling teams to define and track metrics that quantify the business value of the system. Organizations can measure and optimize their orchestrations to maximize the impact to the business. Additionally, Itential customers experience immediate return on investment and greater velocity gains through orchestrating network operations.
This global manufacturing company had a growing workforce and numerous facilities worldwide and found that a reliance on scattered pockets of automation scripts to provision new systems posed a significant scalability challenge. They adopted Itential to orchestrate end-to-end processes saving 834 manual hours and automating 1670+ ticket requests per year, reducing their time to fulfill network requests from days to just minutes.
Senior Network Director, Global Manufacturing Company
Automation executes single tasks, like pushing a config change or running a script. Orchestration coordinates multiple tasks across domains and systems, validating requests, invoking the right tools (Ansible, controllers, cloud APIs), enforcing policies, and updating ITSM. This ensures safe, consistent, end-to-end change.
Networks span physical, virtual, cloud, and SDN environments. Domain-specific tools automate their silos, but without orchestration, changes require manual coordination across teams. Orchestration unifies workflows across domains to reduce errors, delays, and outages.
You don’t throw anything away. Itential ingests Ansible Playbooks, Python scripts, Terraform plans, and controller APIs as workflow steps. This lets you standardize and reuse existing automations inside orchestrated, governed processes.
It’s a drag-and-drop design canvas where network engineers can assemble workflows without needing to be full developers. You can visually connect steps like pre-checks, script execution, API calls, and approvals, while still supporting custom code where needed.
Workflows include pre-change validations, golden config checks, and post-change verifications. Every step is logged with user, timestamp, and result. Drift detection and rollback are built-in, so audits can be answered with evidence instead of manual effort.
Yes. Itential lets you publish orchestration workflows as self-service catalog items or APIs, so developers, NOC, or SecOps teams can request network changes under governance without direct device access.
Itential supports both SaaS (for faster adoption and minimal infra management) and on-premises deployments (for strict regulatory or security environments). Gateways ensure execution happens securely near the devices.
Most customers start with 1–2 workflows (like VLAN provisioning or firewall changes) and see measurable cycle-time reductions within weeks. Cross-domain orchestrations (data center + WAN + cloud) typically prove ROI in 3–6 months.
Key metrics include request-to-fulfillment cycle time, number of manual touchpoints avoided, change failure rate, drift incidents, and audit prep hours. Customers also track adoption via number of workflows published and self-service requests executed.
AI Agents can suggest or request changes, but through Itential they must pass through governed orchestration workflows. That means every AI-triggered action is validated, approved, logged, and rollback-ready, avoiding the risks of scripts being run unchecked.
