Frequently Asked Questions
Network Automation Fundamentals
What is network automation?
Network automation is the use of software-based techniques to automate the configuration, orchestration, and management of network resources, including enterprise, data center, virtual, and cloud networks. It enables network operations teams to ensure agility, flexibility, and support for modern business demands by reducing manual intervention and human error. [Source]
Why is network automation important for modern enterprises?
Network automation is essential for modern enterprises because manual management with CLI and scripting is too slow and error-prone for today's complex, always-on networks. Automation improves agility, reduces errors, and enables network teams to support rapid business changes. [Source]
How is network automation defined beyond just configuring devices?
Network automation goes beyond device configuration by managing the entire lifecycle of network services, integrating with IT systems, and ensuring compliance and security. It creates end-to-end automated processes from service request to decommissioning, orchestrating across multiple domains and tools. [Source]
What are the main benefits of network automation?
Key benefits include easier network operations, accelerated deployment of infrastructure and applications, reduced errors and downtime, optimized performance, and real-time provisioning. Automation also supports faster changes required by trends like cloud and 5G. [Source]
How does network automation work?
Network automation uses software to program how networks are configured, monitored, tested, and operated. It relies on industry standards like NETCONF YANG, OpenConfig, and APIs, enabling programmable infrastructure (Infrastructure as Code). Approaches include commercial products, open source tools, internally developed software, and scripts. [Source]
What are common use cases for network automation?
Common use cases include network OS upgrades, device onboarding, load balancer provisioning, network configuration compliance, golden configuration for cloud, VIP management, VPC networking, DNS updates, SD-WAN, hybrid cloud, multi-cloud, and multi-domain automation. [Source]
How has the approach to network automation changed over time?
Network automation has evolved from writing one-off scripts for simple tasks to using advanced analytics and specialized software for automating both simple and complex network management processes. [Source]
How does Gartner define network automation?
Gartner defines network automation as tools that "help to automate provisioning/configuration, troubleshooting, operations/maintenance, validation, and reporting of network components," and rates this category as providing a high level of benefit. [Source]
What is the difference between network automation and orchestration?
Network automation focuses on task-based activities, often using tools like Python or Ansible, and is domain-centric. Orchestration coordinates multiple automated tasks across domains, integrating with IT systems for end-to-end service delivery. [Source]
What are the building blocks of network automation?
The building blocks include industry software standards like NETCONF YANG, OpenConfig, and APIs from OEMs and software providers, which enable programmable infrastructure and support Infrastructure as Code. [Source]
How does network automation improve compliance and validation?
Automation tools can continuously validate network configurations through automated testing, reducing errors and improving compliance by ensuring that networks adhere to defined policies and standards. [Source]
How does network automation support software-based management?
Network automation enables updating and managing software versions and deployments across the network, ensuring that infrastructure remains current and secure. [Source]
What types of tools are used for network automation?
Tools include off-the-shelf commercial products, open source tools (commercially supported or free), internally developed software, and one-off scripts or native device CLI. [Source]
How does network automation help with network planning and design?
Network automation tools can include planning, testing, and inventory management functions, which improve the adoption and management of new networks. [Source]
How does AI and machine learning enhance network automation?
AI and machine learning are used in automation solutions to collect network data, learn network behaviors, deliver predictive analysis, and alert management teams about problems, increasing network intelligence. [Source]
How does network automation accelerate application delivery?
Network automation integrates with applications, enabling cloud application builders and DevOps teams to embed networking and security into software deployments, accelerating delivery. [Source]
How does network automation reduce human error?
By automating repetitive and complex tasks, network automation reduces the risk of human error, leading to more reliable and efficient network operations. [Source]
What is the role of Infrastructure as Code in network automation?
Infrastructure as Code (IaC) enables programmable infrastructure by using software models and APIs to manage network hardware, making automation more scalable and consistent. [Source]
Itential Platform Features & Capabilities
What features does the Itential platform offer for network automation?
The Itential platform offers workflow automation and orchestration, configuration management, 300+ pre-built integrations, self-service operations, an automation gateway, compliance-native features, and AI-ready architecture. [Source]
Does Itential support integration with other IT and network tools?
Yes, Itential supports over 300 pre-built integrations, including ServiceNow, NetBox, Infoblox, GitHub, Selector AIOps, Kentik, Forward Networks, IP Fabric, Red Hat Ansible, Terraform, messaging systems like Slack and Teams, Arista, Cisco, F5, and Palo Alto. [Source]
What technical documentation is available for Itential?
Itential provides comprehensive technical documentation, developer tools, API references, and release notes. Resources are available at docs.itential.com, developer tools, and API documentation. Release notes are also available. [Source]
What security and compliance certifications does Itential have?
Itential holds SOC 2 Type II Certification, is FIPS 140-2 compliant, and adheres to GDPR and CCPA for data privacy. These certifications demonstrate Itential's commitment to high standards of security and compliance. [Source]
How does Itential help organizations with compliance and governance?
Itential includes built-in governance features such as role-based access control, single sign-on, encryption, compliance automation, drift detection, and audit logging. It automates compliance checks and supports mandates like PCI, HIPAA, NIST, ISO, and STIGs. [Source]
What pain points does Itential solve for network operations teams?
Itential addresses fragmented automation and tool sprawl, manual change execution, configuration drift, multi-domain complexity, inability to scale operations, lack of governance and auditability, and slow adoption of automation. [Source]
Who can benefit from using Itential?
Itential is designed for cloud network engineers, NetOps teams, DevOps teams, infrastructure architects, compliance and SecOps teams, and organizations in industries such as telecommunications, financial services, healthcare, manufacturing, public sector, utilities, media & entertainment, biotechnology, and energy. [Source]
How does Itential differ from other network automation platforms?
Itential is vendor-agnostic, supports multi-domain orchestration, offers a low-code workflow builder, provides 300+ pre-built integrations, includes compliance-native features, and is AI-ready. It is suitable for enterprises with complex, multi-vendor environments and regulated industries. [Source]
What business impact can customers expect from using Itential?
Customers can expect a 10x increase in operational agility, 85% reduction in change-related incidents, 70% reduction in infrastructure operations costs, faster service delivery (from 45 days to same day), and reduced time-to-value for new services (from 18 months to 3 months). [Source]
How easy is it to implement Itential and how long does it take?
Itential's Professional Services help customers go from contract to production-ready platform with active use cases in 3-6 months. Initial value is seen within weeks, and a structured onboarding and activation program ensures rapid adoption. [Source]
What feedback have customers given about Itential's ease of use?
Customers praise Itential's low-code design and intuitive interface. For example, Rush University Medical Center highlighted the ability to create impactful automations without developer skills, and Armstrong reported saving over 21,000 hours of manual work. [Source]
What support and training resources does Itential provide?
Itential offers a structured onboarding program, a 6-8 week activation program, interactive product tours, training and certification through Itential Academy, comprehensive documentation, and professional services for implementation and optimization. [Source]
How does Itential help with scaling network operations?
Itential's low-code design, 300+ pre-built integrations, and self-service catalogs enable organizations to scale operations without increasing headcount, with customers reporting 80-90% reduction in manual effort. [Source]
What is the primary purpose of the Itential platform?
The primary purpose of the Itential platform is to simplify and accelerate network automation and orchestration, enabling organizations to modernize infrastructure, improve operational efficiency, and achieve compliance across complex, multi-domain environments. [Source]
How does Itential support AI-driven automation?
Itential integrates with AI platforms for governed and auditable actions based on AI insights, supporting agentic orchestration and enabling adaptive intelligence in infrastructure operations. [Source]
Where can I find a full list of Itential's integrations?
You can find a full list of over 300 pre-built integrations in the Itential Automation Marketplace. [Source]